Customer Service Executive in Ahmedabad

Key Responsibilities

• Engage with customers through chat platforms in a professional and courteous manner
• Respond promptly to customer inquiries, providing accurate and relevant information
• Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions
• Utilize pre-established scripts and guidelines to handle common inquiries and scenarios
• Ensure accurate and timely documentation of customer interactions and resolutions
• Collaborate with cross-functional teams to escalate and resolve complex customer issues
• Stay updated on company products, services, and promotions to provide informed assistance
• Meet performance metrics, including response time, issue resolution, and customer satisfaction
• Continuously enhance product knowledge and customer service skills through ongoing training
• Demonstrate excellent computer skills with good typing speed and ability to toggle between windows
• Respond promptly to customer inquiries, providing accurate and relevant information
• Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions
• Utilize pre-established scripts and guidelines to handle common inquiries and scenarios