Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Mumbai Metropolitan Region
>
Upstep Academy
>
Customer Service Executive in Mumbai

Customer Service Executive in Mumbai

Upstep Academy

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 month ago| Platform:

Apply

Skills Required

service crm training learning

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: CRM - NIGHT SHIFT

Address general queries from parents.
Inform parents and manage class cancellations or rescheduling.
Collect feedback from trainers, verify it, and communicate it to parents.
Be available during playing sessions and tournaments to answer parents' queries.
Call parents twice within 30 days to encourage maximum student participation in the internal tournament.
Maintain a list of students who have dropped out, along with the reasons.
Send private messages to parents before the first session, explaining their role, and follow up with a call once the session is completed.
Ensure the trainer posts the session link in the group at least 30 minutes before the first session.
Share ‘Feedback Form’ links with parents on the last day of course completion.
Distribute certificates to parents, ensuring they are awarded to students during the final class (certificates prepared by the Operations Charge).
Promote course renewals and upsell additional courses by offering discounts, as per UPSTEP’s guidelines.

About Company: Upstep Academy is one of the leading chess training institutes in the world. We have 20,000+ students and provide online personal & group training and school training. We are in the market since 2003 and Upstep is an established name in imparting learning & organizing inter-school chess tournaments. We are based in Mumbai and Bangalore with 40 training centers, 27 schools associated with us, 4000+ students from top schools from India, and 1000+ overseas, and organized 100+ tournaments in Mumbai and Goa.

More Jobs at Upstep Academy

Business Development Executive

Mumbai, Maharashtra, India

1.0 - 1.0 yrs

Salary: Not disclosed

Business Development Executive Job

Mumbai, Maharashtra, IN

1.0 - 1.0 yrs

INR 3 - 4 Lacs

Customer Relationship Executive - Night shift

Mumbai, Maharashtra

1.0 - 1.0 yrs

INR 3 - 4 Lacs

Customer Service Executive in Mumbai

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Upstep Academy

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Service Executive in Mumbai