Customer Relationship Executive - Night shift

Roles and responsibilities: -

1. Resolving general queries of parents.

2. Informing parents and managing classes in terms of cancellation or rescheduling.

3. Collecting feedback from Trainers, verifying it at their end and delivering it to parents.

4. Calling parents with regular intervals (twice in 30 days) to inform and push maximum students to participate in internal tournament.

5. Retention - Looking into renewal of further courses and try to upsell it.

Qualifications

* Minimum 1-2 years of experience in Customer Service, Customer Support Executive, Customer Relationship Manager.
* Excellent Communication Skills* 6 Days working in a week (Fixed Week off Sunday)

Head Office – Andheri East Marol Metro Station (Mumbai)

About Company

Upstep Academy, India’s leading Chess Institute is looking to hire young and energetic talent. We are in the market since 2003 and Upstep is an established name in imparting learning & organizing inter-school chess tournaments. We are based in Mumbai and Bangalore with 40 training centres | 27 schools associated with us | 4000+ Students from Top Schools from India and 1000+ Overseas | Organized 100+ Tournaments in Mumbai and Goa.

Job Types: Full-time, Permanent, Fresher

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Night shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Are you located in Mumbai?
• Are you okay with 6 days working? (Mon-Sat)

Work Location: In person

Expected Start Date: 15/07/2025