Customer Service Executive

Job Description

Here is the opportunity to join the Team! BFC Forex & Financial Services is looking for Young & Dynamic graduates with a zeal to achieve and succeed. BFC Forex and Financial Services is a Foreign Exchange Company with AD II Category having presence in Bahrain, Kuwait & India. Position: Customer Service Executive He is responsible for ensuring smooth processing of the forex transactions and resolve payment queries. Resolving customer queries and complaints ensuring the best-in-class customer service regarding customer queries. Ensure all queries received by telephone, mail and chat lines are handled in a professional manner. Ensure proper documentation as per the guideline for the transactions carried out. Ensure the correctness of currencies for transactions handled. Maintain all registers, records and documentation as per guidelines. File all KYC documents after verification, all required daily reports including FLM s to be print and file without fail on daily basis. Candidate with 1-5 years of experience in KYC documentation and attending customers like individuals, Banks, corporate etc., will be preferred. He is expected to have go-getter attitude with good KYC verifying experience. Location: North India Benefits: Health Insurance, Gratuity, Provident Fund, etc. Interested candidates can send their CV to vidya.devadiga@bfcforex.com with Subject line "Job Vacancy - North".