Customer Service Executive

AVS AIR SEA SERVICES PVT LTD

1 - 5 years

2 - 6 Lacs

Vadodara Mumbai (All Areas)

Posted:2 weeks ago| Platform:

Apply

Skills Required

Air Freight Customer Service Freight Management International Freight Forwarding Ocean Freight Sea Freight International Operations International Logistics IATA Air Imports Customer Management FCL Freight Forwarding Airlines LCL Air Export Air Cargo Shipping Line

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Quote and follow up
on customer RFQs for import/export shipments, working closely to convert inquiries into bookings.
Coordinate across internal teams, Overseas partners
&
Vendors
to ensure timely and smooth job execution while keeping customers updated.
Act as a
link between sales and operations
, ensuring customer needs are met while maintaining profitability and service standards.
Support the
development of SOPs, reporting structures
, and customer service metrics to monitor performance and drive improvements.
Participate in
customer reviews, relationship building
, and identify upsell opportunities in collaboration with the sales team.

Preferred candidate profile

Strong Communication skills with Proficient English acumen
Proficiency in Microsoft Office Suite & its products.
Minimum Graduate from university
Minimum 1 years of working in Freight Forwarding Industry
Experience in freight forwarding customer service

More Jobs at AVS AIR SEA SERVICES PVT LTD

Customer Service & Operations - Freight Forwading

Alkapuri, Vadodara, Gujarat

Experience: Not specified

INR 0 - 0 Lacs

Customer Service & Operations - Freight Forwading

India

Experience: Not specified

INR 0 - 0 Lacs

Customer Service Executive

Vadodara, Mumbai (All Areas)

1.0 - 5.0 yrs

INR 2 - 6 Lacs

Customer Service Executive - Freight Forwarding

Mumbai, Maharashtra

Experience: Not specified

INR 2 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.