Customer Relationship Officer (CRO)

Job Title: Customer Relationship Officer (Sales)

Location: Bangalore, India

Company: iFix India

About Us:

iFix India is a leading Apple Premium Service Provider and the largest organization of its kind in Bangalore, with over a decade of experience in the industry. Operating across six strategically located stores and a centralized warehouse, we are known for our customer-centric approach and commitment to quality. With a strong foundation in Bangalore, we are now focused on expanding our presence across other South Indian states.

Position Overview:

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Relationship Officer (Sales). In this role, you will play a vital part in ensuring a seamless customer experience by addressing inquiries, resolving escalations, scheduling appointments, and driving sales performance. The ideal candidate will possess exceptional communication skills, a passion for customer service, and a proven track record in sales.

Key Responsibilities:

Customer Support: Respond to customer queries promptly and provide effective resolutions to ensure high customer satisfaction.

Escalation Handling: Manage and resolve customer escalations professionally and efficiently.

Appointment Coordination: Schedule and coordinate appointments for customers at the nearest store locations.

Customer Experience Management: Deliver a smooth and satisfactory customer journey from first contact to post-service follow-up.

Sales and Conversion: Demonstrate strong persuasion skills to meet sales targets and promote customer engagement.

Team Collaboration: Collaborate with internal teams to ensure the highest standards of service and customer satisfaction.

Qualifications & Requirements:

Language Proficiency: Fluency in English is mandatory. Additionally, proficiency in at least two to three South Indian languages (e.g., Hindi, Kannada, Telugu, Tamil) is required.

Experience: Prior experience in customer service and sales roles is essential.

Customer Orientation: Strong interpersonal and problem-solving skills, with the ability to handle challenging customer interactions empathetically.

Flexibility: Willingness to work six days a week, including flexible schedules on Sundays.

Location: Candidates must be based in Bangalore or be open to relocating.

Compensation & Benefits:

Salary Range: ₹3 LPA to ₹5 LPA (Based on experience and performance).

Incentives: Attractive performance-based incentives.

CTC: Final CTC will be communicated upon successful completion of all interview rounds.

Working Hours:

Day shift: 9 hours per day

Flexibility required for Sunday shifts

Why Join Us?

If you are passionate about delivering outstanding customer experiences, thrive in a dynamic environment, and are eager to grow with a progressive company, we invite you to apply and be a part of our journey at iFix India.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Speak with the employer
+91 6366947016