CRO (Customer Relationship Officer) Sales

Job Description: Customer Relationship Officer (Sales)

iFix India is an established Apple Premium Service Provider and the largest company of its kind in Bangalore, with over 10 years of experience in the industry. With a robust presence across 6 stores, a dedicated warehouse, and a customer-oriented approach, iFix India is committed to expanding its footprint beyond Bangalore, with a focus on growth across other South Indian states in the near future.

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relationship Officer. In this role, you will be responsible for addressing customer queries, handling escalations, scheduling appointments, and ensuring a seamless customer experience. You will also be tasked with meeting sales targets and ensuring overall customer satisfaction. The ideal candidate will have strong communication skills and a proven track record in sales and customer service.

Key Responsibilities:

Customer Queries & Complaints: Attending customer queries, providing prompt resolutions, and effectively managing complaints.

Escalation Management: Handling escalations in a professional and timely manner, ensuring a positive resolution for both the customer and the organization.

Appointment Scheduling: Coordinating and scheduling customer appointments at the nearest stores, ensuring convenience and accuracy.

Customer Experience Management: Ensuring a smooth, satisfying experience for customers from initial contact to resolution.

Convincing & Sales Skills: Demonstrating strong persuasion and sales skills to drive business and encourage customer engagement.

Team Collaboration: Working closely with team members to maintain a high level of customer satisfaction and achieve departmental goals.

Qualifications:

• Language Proficiency: Mandatory proficiency in English. Additionally, fluency in at least 2-3 South Indian languages (e.g., Hindi, Kannada, Telugu, Tamil) is required.
• Sales & Business Experience: Prior experience in a sales/customer service role is essential, with a strong focus on achieving sales targets and customer satisfaction.
• Customer Orientation: Strong problem-solving skills and the ability to handle difficult customer situations with empathy and professionalism.
• Flexibility: Willingness to work 6 days a week with flexible Sunday schedules.
• Location: Candidates should be based in Bangalore or be willing to relocate to Bangalore.

Compensation:

• Salary Range: ₹3 LPA to ₹5 LPA, plus performance-based incentives.
• CTC: Final CTC will be discussed after the completion of all interview rounds.

Working Hours:

• Shift Timings: Day shift, 9 hours per day with flexible Sunday working hours.

If you are passionate about customer service, possess excellent communication skills, and are committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity!

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹41,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Speak with the employer
+91 6366947016