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Customer Relationship Manager

2 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Employment Type:

Experience Level:

Qualification:

Shift Details:

Rotational Shifts for Both Genders

  • Male Shift Window:

    7:30 AM – 12:30 AM (Any 9.5-hour shift within this window)
  • Female Shift Window:

    7:30 AM – 8:30 PM (Any 9.5-hour shift within this window)
  • Week Offs:

    2 rotational off-days per week (not fixed weekends)

Salary Structure:

  • Freshers:

    ₹18,000
  • 1–2 Years Experience:

    As per company standards
  • 2+ Years Experience:

    Up to ₹33,000

Interview Timing:

Walk-in 11:00 AM

Job Summary:

Customer Relationship Manager

Key Responsibilities:

  • Handle and respond to inbound calls from customers in a courteous manner
  • Understand and assess customer needs to offer appropriate solutions
  • Resolve complaints and concerns promptly and professionally
  • Document customer interactions accurately in internal systems
  • Collaborate with internal teams to resolve complex issues
  • Maintain adherence to company policies and service guidelines
  • Strive to ensure high levels of customer satisfaction

Skills Required:

  • Strong verbal communication skills
  • Good listening and problem-solving abilities
  • Customer-centric mindset with a positive attitude
  • Basic computer knowledge
  • Ability to work in rotational shifts


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