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Customer Relationship Management Officer

0 - 5 years

0 - 3 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

• Manage and follow up on customer leads received through builder partner sites, ensuring timely engagement and conversion.


• Assist homebuyers throughout the home loan journey from eligibility assessment and documentation to application submission.


• Liaise effectively with banks and NBFCs to facilitate seamless loan sanctioning and disbursal processes.


• Maintain up-to-date and accurate customer records using CRM systems for tracking and reporting.


• Coordinate with builder sales teams to optimize lead flow and participate in on-site customer engagement activities.


• Address customer queries promptly, resolve escalations efficiently, and ensure a high level of satisfaction throughout the loan process.


• Identify and leverage opportunities for cross-selling financial products such as Loan Against Property (LAP), Balance Transfer, and Top-Up Loans.


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