Customer Relationship Management Executive(Real Estate)

Company Description

Sonigara Corp, established in 1999, is renowned for developing outstanding residential and commercial projects in Pune. Our projects are strategically located to offer excellent connectivity to schools, hospitals, entertainment venues, shopping complexes, and other lifestyle needs while remaining secluded from the hustle of city life. Sonigara homes are meticulously designed to ensure comfort, leisure, peace, and aesthetic appeal, offering a perfect balance of work, life, and rejuvenation at affordable prices. Each home is crafted with care to provide a space where families can build memories and seek blessings.

Role Description

This is a full-time, on-site role located in Pune for a Customer Relationship Management Executive. The role involves maintaining and improving customer relationships, analyzing customer feedback, and driving customer retention strategies. Key responsibilities include handling customer inquiries, providing excellent customer service, collaborating with sales teams to enhance the customer experience, and ensuring customer satisfaction throughout their journey with Sonigara Corp.

Qualifications

• Strong Communication and Customer Experience skills
• Proficiency in Customer Retention strategies and Sales
• Excellent in recovery and possession related aspects of the CRM team
• Excellent Analytical Skills to interpret customer feedback and data
• Ability to handle agreements, raising demands, etc
• Ability to handle possession and parking arrangements
• Ability to work collaboratively with cross-functional teams
• Proactive approach and problem-solving abilities
• Bachelor's degree in Business, Marketing, Communications, or related field
• Prior experience in the real estate industry is an advantage