Customer Relationship Executive

The role involves conducting customer satisfaction surveys to gain insights into areas that require improvement in the company's services. You will be responsible for handling customer phone calls and redirecting them to the appropriate department for more advanced query resolution. Additionally, addressing customer issues promptly and providing easy-to-follow solutions will be part of your daily tasks. You will assist customers in choosing the right products based on their requirements and budget. It is crucial to handle customer concerns and complaints effectively and ensure a timely resolution. Keeping customers informed about upcoming promotions or deals is also a key responsibility. Building positive relationships with clients, either in person or over the phone, is essential. Furthermore, you will be expected to compile reports using customer satisfaction data and assist your team in enhancing their skills. Scheduling appointments based on customer availability and interacting with customers to ensure a positive experience are also vital aspects of the role. Qualifications: - Degree or equivalent; additional education is a plus. - Previous customer service or tele-calling experience is preferred. - Excellent verbal communication skills. - Strong listening and problem-solving abilities. - Ability to thrive in a fast-paced environment. - Proficiency in basic computer applications. This is a full-time position with benefits including cell phone reimbursement, health insurance, internet reimbursement, paid time off, and Provident Fund. The work schedule is during the day shift, and the preferred education level is a Bachelor's degree. The work location for this position is in person. For further inquiries or to discuss the job opportunity, please contact the employer at +91 8296579206.,