Customer Relationship Executive

0 years

1 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

To ensure every patient feels welcomed, understood, and cared for. Your main goal is to build strong, trust-based relationships with patients through personal interaction, warm communication, and front desk support — resulting in improved patient satisfaction, retention, and overall sales growth.

Key Responsibilities:

  • Warmly welcome all patients and visitors as the first point of contact
  • Personally interact with patients, understand their concerns, and provide reassurance
  • Build long-term relationships with patients to increase trust and loyalty
  • Support the reception desk: manage appointments, maintain records, and coordinate follow-ups
  • Guide patients to the right department or doctor smoothly
  • Collect feedback from patients to improve service quality
  • Follow up with potential leads and assist in converting inquiries into consultations
  • Communicate clearly and kindly with both male and female patients
  • Work closely with the telesales and HR team to maintain seamless experience
  • Handle front desk hygiene, environment, and hospitality standards
  • Support in executing patient care initiatives or awareness campaigns

Job Types: Full-time, Permanent

Pay: ₹8,452.70 - ₹15,000.00 per month

Schedule:

  • Fixed shift

Supplemental Pay:

  • Performance bonus

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer
+91 7521039782

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