Customer Relationship Executive

• Customer Interface
• Act as the face of the dealership to customers visiting for service or inquiries.
• Maintain positive and professional relationships with all customers.
• Service Coordination
• Coordinate between service advisors, technicians, and customers to ensure timely updates and delivery.
• Communication Bridge
• Communicate service estimates, repair status, and job completion details to customers.
• Resolve complaints, feedback, and queries efficiently.
• Customer Retention
• Promote service reminders, AMC (Annual Maintenance Contract), and loyalty programs.
• Encourage repeat visits and build long-term customer relationships.
• Feedback Collection
• Take customer feedback after service.
• Highlight unsatisfied cases to the CRM/CXM for prompt resolution.

Responsibilities of a CREAreaResponsibilitiesCustomer Handling- Greet and assist customers during vehicle drop and delivery.
- Provide accurate job card information and delivery times.Service Follow-up- Call customers for service due reminders, post-service feedback.
- Maintain a follow-up tracker.Complaint Management- Register and escalate unresolved issues to CRM/CXM.
- Ensure proper closure and documentation of all complaints.Documentation & Systems- Update DMS with customer interaction data.
- Maintain accurate records of customer preferences and history.CSI & E-Rating Management- Work towards improving CSI (Customer Satisfaction Index) scores.
- Ensure all parameters are explained for E-rating submission.Coordination- Coordinate with Parts, Workshop, and Delivery teams.
- Assist in timely updates to the customer during service.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,113.93 - ₹10,384.11 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9124276001