Customer Relationship Executive

Shantinath Detergents Pvt. Ltd. (SDPL)

1 - 6 years

0 - 1 Lacs

Kolkata

Posted:3 hours ago| Platform:

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Skills Required

Google Sheets Customer Relationship Excel Telecalling Customer Handling Email Handling Customer Care Email Writing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Customer Relationship Management (CRM) and Sales Coordinator, Tele caller

Key Responsibilities:

Customer Relationship Management:
Maintain and update the CRM database with accurate customer details and interactions.
Lead Generation & Follow-up:
Identify potential customers, initiate outbound calls, and nurture leads into sales opportunities.
Sales Coordination:
Assist the sales team with scheduling appointments, handling inquiries, and ensuring seamless communication between departments.
Customer Support:
Address customer queries, resolve complaints, and ensure a high level of customer satisfaction.
Telecalling:
Make outbound calls to existing and prospective customers, introducing products/services and persuading them to purchase.
Data Management:
Maintain accurate records of calls, sales, and customer interactions for reporting and analysis.
Follow-up & Retention:
Maintain regular follow-ups with customers to ensure repeat business and long-term relationships.

Key Skills & Qualifications:

Proven experience as a Tele caller, Sales Coordinator, or in a similar CRM/customer service role.
Strong communication and interpersonal skills.
Ability to handle customer objections and convert inquiries into sales.
Proficiency in CRM software and Microsoft Office Suite.

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