Customer Relationship Executive

Job Title: Customer Relationship Executive (Automobile Sector)

Location: Bhubaneswar
Department: Sales & Customer Service
Employment Type: Full-time

Job Summary:

We are seeking a proactive and customer-focused Customer Relationship Executive (CRE) to join our team in the automobile sector. The ideal candidate will be responsible for managing customer interactions, maintaining long-term relationships, ensuring customer satisfaction, and enhancing the overall ownership experience. This role involves direct interaction with customers before, during, and after the vehicle purchase process, as well as supporting after-sales services.

Key Responsibilities:

• Greet and assist walk-in and scheduled customers, providing a premium showroom experience.
• Handle customer queries related to vehicle features, pricing, financing, insurance, and service packages.
• Follow up with potential customers to encourage test drives and convert inquiries into sales.
• Coordinate with the sales and service teams to ensure timely delivery and service of vehicles.
• Regularly contact existing customers for feedback, renewal reminders, service appointments, and satisfaction surveys.
• Resolve customer complaints efficiently and professionally, escalating issues when necessary.
• Maintain a customer database (CRM) with up-to-date information and track interactions.
• Support post-sale processes including documentation, delivery coordination, and feedback collection.
• Promote service plans, loyalty programs, and value-added services.
• Assist in organizing customer engagement events, surveys, and promotional campaigns.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 0-1 years of experience in customer service or sales, preferably in the automobile sector.
• Excellent verbal and written communication skills in [English/regional language].
• Strong interpersonal skills with a customer-first attitude.
• Ability to multitask and remain calm under pressure.
• Proficient in Microsoft Office and CRM tools.
• Willingness to work flexible hours, including weekends and holidays.

Preferred Qualifications:

• Bachelor Degree in related field.

Key Competencies:

• Customer-Centric Approach
• Communication & Listening Skills
• Relationship Building
• Problem-Solving
• Time Management
• Team Collaboration

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

• Day shift
• Fixed shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9124586530