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Nanavati Group
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Customer Relationship Executive

Customer Relationship Executive

Nanavati Group

0 years

1 - 2 Lacs

India

Posted:17 hours ago| Platform: GlassDoor logo

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Skills Required

calculation service tracking monitoring consulting

Work Mode

On-site

Job Type

Full Time

Job Description

Job description

Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner. * Accurate Calculation of Appointment Capacity
Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets
Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board
Service Appointment Promotion / Effect Monitoring to achieve the set target
Ensure Targeted turn-up ratio against the appointments & No Show follow ups
Provide estimated repair cost & repair TAT to customers based on their VOCs
Establish a consulting relationship with customers by following guidelines and delivering uniform handling of customers, and by promoting the scope, value, and features of the products and services offered Coordinating for loaner car and pick-and-drop facility wherever required and advise the Service Advisor accordingly.
* Effective Post service feedback calling, Recall Campaign, Promotion of Service Campaigns
Acts as a contact person for any special projects regarding dealership improvements.
Assists service customers during the morning service rush, when possible.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Application Question(s):

How many years of calling experience do you have?

Work Location: In person

Speak with the employer
+91 9316790097

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