Customer Relationship Executive

· Maintain communication with customers after booking till possession. · Follow up with customers for the second installment and other scheduled payments. · Coordinate for required documentation like PAN, ID proof, and agreement signing. · Resolve customer queries related to payment plans, timelines, and project details. · Handle customer complaints and conflicts politely and efficiently. · Maintain and update customer records in CRM software or Excel. · Coordinate internally with accounts and legal departments for receipts and agreements. · Share regular payment updates and status reports with the team. · Assist in cancellation or refund cases as per company policy. · Ensure high customer satisfaction and build long-term relationships. Requirements: · • Graduate in any field (BBA/ MBA/B,COM/M.COM preferred) · • 1–3 years of experience in real estate CRM or customer handling · • Strong verbal and written communication skills · • Basic understanding of real estate documentation and payment structure · • Proficient in MS Excel and CRM tools · • Ability to handle pressure and manage customer expectations professionally Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Schedule: Morning shift Language: English (Required) Work Location: In person