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Customer Relationship Executive (for Navi Mumbai location)

Customer Relationship Executive (for Navi Mumbai location)

NDC Diagnostic Centre

1 - 5 years

0 Lacs

navi mumbai maharashtra

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

relationship building customer service upselling handling customer calls resolving grievances

Work Mode

On-site

Job Type

Full Time

Job Description

As a customer service representative, your primary responsibility will be to build strong relationships with customers by politely greeting, directing, and assisting them. You will be expected to identify opportunities to upsell services and handle both inbound and outbound customer calls. It will be crucial to gather timely feedback from customers and resolve any grievances they may have. Ensuring excellent customer service, satisfaction, and retention will be key aspects of your role. You will be required to satisfy customers to the fullest extent possible and answer all their questions according to the process flow. This is a full-time position with a day shift schedule and the potential for performance bonuses. Proficiency in English is preferred, and the work will be conducted in person at the designated location.,

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Customer Relationship Executive (for Navi Mumbai location)