Customer Relationship Executive (for Navi Mumbai location) NDC Diagnostic Centre

1.0 - 5.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a customer service representative, your primary responsibility will be to build strong relationships with customers by politely greeting, directing, and assisting them. You will be expected to identify opportunities to upsell services and handle both inbound and outbound customer calls. It will be crucial to gather timely feedback from customers and resolve any grievances they may have. Ensuring excellent customer service, satisfaction, and retention will be key aspects of your role. You will be required to satisfy customers to the fullest extent possible and answer all their questions according to the process flow. This is a full-time position with a day shift schedule and the potential for performance bonuses. Proficiency in English is preferred, and the work will be conducted in person at the designated location.,

Posted 2 weeks ago

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General Manager The Hosteller

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

Position: General Manager Organization: The Hosteller url: www.thehosteller.com Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc. Understanding the company's vision, business expansion plans, operational standards, etc. Understanding the nuances of managing a hotel under a network and optimizing its operations with a birds-eye view Understanding of hotel launches, setups, day-to-day operations, staff fulfilment, etc. Knowledge of various departments including front desk, housekeeping, F&B, and experiences Knowledge of task-based SOPs/TATs, vendor negotiations/management, etc. Performing various quality audits about infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis Handle complaints, settle disputes, and resolving grievances and conflicts, or otherwise negotiate with others Interacts with customers to obtain feedback on the quality of products, service levels, and overall satisfaction Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximize operational margins Motivating, mentoring, and aligning co-staff as per company-defined procedures and policies Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc., and ensuring a cordial relationship. Coordinating with other departments within the company to help resolve issues. Job Type: Full-time Benefits: Health insurance Schedule: Day shift Performance bonus Work Location: In person Expected Start Date: 18/06/2024,

Posted 2 weeks ago

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