145 Customer Relations Jobs - Page 3

As a Manager (Project Communications) in our company, your main responsibility is to act as the primary customer contact point throughout the Project Execution phase. You will be in charge of ensuring effective communication, technical coordination, and smooth project execution. Your role will involve independently managing project-related communications, addressing technical issues within your expertise, and escalating complex matters as needed. Your key responsibilities will include: - Serving as the main interface for customers during project execution, maintaining clear and consistent communication throughout the project lifecycle. - Monitoring and tracking project progress, providing regular updates to customers and internal stakeholders. - Handling routine customer inquiries, technical clarifications, and basic system-related issues directly. - Escalating complex technical issues to internal experts while keeping comprehensive documentation. - Coordinating with Design, Engineering, Production, Quality teams to ensure timely project deliverables. - Managing project documentation such as technical submissions, inspection reports, and customer communications. - Preparing and circulating Minutes of Meetings (MoM) and following up on action points with stakeholders. - Ensuring smooth customer inspections, acceptance tests, and commissioning-related activities. - Providing periodic reports on project milestones, risks, and mitigation measures. - Supporting the goal of customer satisfaction by maintaining transparent, proactive, and professional communication. Qualifications & Skills required for this position include: - Education: B.E. / B.Tech in Electrical, Electronics, or relevant engineering disciplines preferred. - Experience: Minimum 5-7 years in Project Coordination, Customer Relations, or related roles in Defence and Aviation sectors. - Strong technical understanding to handle project discussions and technical clarifications independently. - Effective written and verbal communication skills. - Strong organizational and documentation abilities. - Familiarity with Defence project protocols, documentation standards, and inspection processes. - Ability to work independently under tight schedules and manage multiple projects simultaneously. - Customer-centric approach with a focus on timely resolution and proactive communication. This is a Full-time position with benefits including cell phone reimbursement, health insurance, leave encashment, life insurance, and Provident Fund. The schedule is on the day shift with a yearly bonus. Education requirements include a Bachelor's degree, and experience in Administrative, Sales or BD, and Product manufacturing roles is preferred. The location for this position is in Coimbatore, Tamil Nadu.,

As a Territory Sales Manager for the South Central Region, you will play a crucial role in driving the growth and success of the business segment. Your main mission is to achieve strong revenue results by managing multiple business segments, key accounts, distributors, and implementing strategic plans for long-term growth. Your dedication and passion for sales and marketing will be instrumental in achieving and exceeding targets for the organization. Your responsibilities will include actively contributing to the South region's team efforts to meet regional targets, developing distributor networks, managing key account customers, ensuring efficient receivables collection, and maintaining strong customer relationships. Additionally, you will analyze market segments, gather competitor information, and collaborate with the marketing team to drive business development. To excel in this role, you should have a successful background in sales and marketing, with strong sales skills and customer management experience. Ideally, you will have 3-5 years of experience in a sales organization, preferably in the Food & Agri segment. An engineering or food technology degree, along with excellent communication and presentation skills, will be valuable assets in this position. Key deliverables for this role include achieving sales targets, improving price realization, managing receivables, enhancing market share, and effectively utilizing sales tools to drive growth. Your collaborative approach, conflict management skills, and ability to build strong networks will be essential in meeting common goals and fostering business development within the team. If you are a driven and results-oriented individual with a passion for sales and marketing, this full-time, permanent position based in Hyderabad offers an exciting opportunity to grow and lead in the business segment. Join us in making a significant impact on the organization's success and achieving sustainable growth in the South Central Region.,

Trelleborg is a global leader in engineered polymer solutions across various industries, driven by the exceptional talents within our team. Specializing in polymer engineering, we collaborate with top industry brands to enhance their performance, advance their business objectives, and contribute to the progress of the industry for the betterment of society in the years to come. Our dedicated employees are actively Shaping Industry from the Inside, and we invite you to join us on this exciting journey. As a talent aspiring to cultivate business acumen, gain valuable experience, and embrace challenging opportunities, Trelleborg offers you the platform to shape the industry from within and propel your career growth. Trelleborg Industrial Solutions (TIS) stands as a prominent global player in pioneering polymer-based solutions for critical industries and infrastructure worldwide. Operating as one of the three Business Areas within the Trelleborg Group, we boast a workforce of approximately 6,200 professionals spread across the globe. Within Trelleborg Marine & Infrastructure, we are deeply committed to elevating operational performance within the marine, port, and built infrastructure sectors, empowering our clients to achieve unparalleled success. About the Role: In this role, you will collaborate closely with the regional manager to drive sales and marketing initiatives for Trelleborg Marine Systems" Marine fenders within the region. Your primary objective will be to align regional objectives with customer needs and Trelleborg's core values. Your responsibilities will span the entire sales cycle, from assessing customer requirements, generating inquiries, and applying engineering expertise to selling solutions, supporting project delivery, and ensuring post-sales satisfaction. This will involve conducting face-to-face sales meetings with new and existing customers in the Indian market and beyond. You will play a pivotal role in understanding customer needs, recommending suitable products and services, and maintaining a balanced approach by working both independently and collaboratively with various departments such as engineering, projects, and finance. Key Responsibilities: - Establish and nurture account relationships based on a strategic approach, acting as a central point for issue resolution and customer claim management. - Develop and execute sales strategies, setting and achieving sales targets, and overseeing territory/geography-specific growth plans. - Evaluate, measure, and manage after-sales activities, including handling product offers such as spares, services, overhauling, and retrofitting. - Collaborate with internal teams to provide customer support, resolve issues, and ensure seamless project delivery. - Coordinate marketing activities, including technical seminars, presentations, and competitor analysis, to enhance customer engagement and drive sales. - Generate and maintain reports on leads and opportunities within the CRM system for continuous tracking and analysis. - Provide support in project installations, material planning, vendor development, project status updates, quality control, packaging, transportation, and other related tasks as required. Qualifications of the Ideal Candidate: - Solid technical knowledge of the products/services offered, including their features, functionalities, and technical specifications. - Strong problem-solving abilities to identify customer needs, analyze complex technical issues, and deliver effective solutions. - Proficiency in sales techniques, negotiation, and deal closure to meet and exceed sales targets. - Excellent communication skills to engage effectively with customers, colleagues, and stakeholders both verbally and in writing. - Customer-centric mindset, focusing on understanding and fulfilling customer requirements with personalized solutions. - Proven ability to build and maintain strong relationships with customers, colleagues, and partners to drive long-term business success. - Skilled in delivering compelling and persuasive presentations to showcase products/services to potential customers. - Team player with a collaborative approach, working closely with internal teams to achieve shared objectives. - Adaptive and flexible to evolving market conditions, customer needs, and technological advancements in the sales domain. - Bachelor's degree in BTech/BE with 3-5 years of experience in Technical/Project Sales; an MBA would be an additional advantage. Trelleborg is an equal opportunity employer that values diversity and is dedicated to fostering an inclusive work environment for all employees. We are committed to providing reasonable accommodations for individuals with disabilities throughout the job application process, interviews, essential job functions, and other employment-related benefits and privileges. Please reach out to us to request accommodation if needed. To apply for this exciting opportunity, click the Apply button now or contact us via email for further information. Join us at Trelleborg, where our people are actively #shapingindustryfromtheinside.,

Responsibilities: Role Overview: As the Customer and stakeholder engagement Manager for PSA Chennai, candidate will play a pivotal role in leading customer service for PSA Chennai . Candidate will act as the primary point of contact for local customers, ensuring the delivery of exceptional service and addressing any issues related to products and services. The candidate will be responsible for receiving, investigating, resolving, and responding to customer inquiries related to shipments, service delivery, claims, and disputes. Role Scope: Customer Relations 1. Ensure that all customers receive outstanding service, positioning yourself as the voice of the customer within the organization while safeguarding the company's interests. 2. Cross-Functional Collaboration: Work closely with Commercial, Operations, Finance, IT, and other departments to deliver a seamless customer experience, ensuring all functional teams contribute to high levels of customer satisfaction. 3. Customer Liaison: Maintain strong relationships with CHA,CFS,CTO shipping lines (Local Level),NVOCC, importers, exporters, and their agents, ensuring their needs are met promptly and effectively. 4. Ensure smooth functioning of Customer Service function to assist with day-to-day queries of terminal users. 5. Communication and Coordination: Serve as the central point of communication between internal teams and customers, addressing inquiries and resolving issues in a timely manner. 6. Issue Resolution: Collaborate with the Billing and Claims departments to resolve customer issues efficiently, prioritizing urgent matters and ensuring deadlines are met. 7. Prepare all required presentations/marketing materials for potential business clients and other Presentation as per requirements from BU head, PSA India Commercial manager. 8. Prepare monthly reports for presentations to the management. 9. Map and update customer profile of the terminal, market, and competitive marketing/data analysis. 10. Closely liaise with PSA India commercial on marketplace developments, and volume updates. 11. Prepare presentation as per commercial requirement.[BK2] 12. Focus on gathering qualitative insights from customers. This information is valuable for commercial teams in developing effective marketing tactics based on customer perceptions and preferences. 13. Coordinate various events, trade meets, onboard functions and exhibitions for PSA India in line with company objectives. 14. Continuous Improvement: Contribute to the enhancement of methodologies, processes, and performance standards related to container terminal operations, ensuring the Terminal remains at the forefront of industry practices. 15. Transformation and Development: Engage with cross-functional teams on initiatives related to transformation and product development, ensuring smooth rollouts and successful adoption. 16. Data Management: Ensure the accuracy and quality of data within terminal systems, regularly updating customer records and other relevant information. 17. Self-Development: Commit to continuous learning and professional development, staying up to date with industry trends and best practices. 18. Additional Duties: Take on other tasks and responsibilities as needed to support the overall success of the Terminal and its customers. 19. Build up a good database with detailed, updated, and accurate information of market conditions. 20. Track and maintain information relating to inter port and intra port competitors. Weekly and monthly incites must be provided to the BU head and India commercial manager promptly. 21. Understand the customer needs and suggest, involve in and propose commercial solutions that will improve the NPAT, ROTA, ROE and ROI of PSA Chennai Key Skills & Experience the candidate should possess : Minimum 7 years customer relations experience Analytical skills to forecast and identify trends and challenges Excellent communication and presentation skills Ability to think creatively and innovatively. Able to travel for business both within India and overseas and willing to be relocated to other PSA terminals according to business needs. Strong customer service and stakeholder engagement experience Excellent communication and problem-solving skills Ability to analyze complex data and present findings in a clear and concise manner Identify and catalogue cargo and freight trends for key commodities of interest Analyze data using statistical software to extract insights and meaningful patterns Convert complex data and findings into clear and concise visual representations, including: Tables, Graphs, Written reports .This role requires strong analytical skills, attention to detail, and the ability to communicate complex data insights effectively to stakeholders.

Pearson VUE, a pioneer in the computer-based testing industry, is seeking a passionate and highly skilled Customer Relations Program Coordinator to join our successful team. Delivering over 15 million certification and licensure exams annually across 180 countries, we are the global leader in high-stakes assessments. This is a truly exciting opportunity to join a company regularly featured on the Forbes list of Best Employers, offering ambitious global career opportunities and a supportive environment where your contributions are valued. Your Opportunity Manage diverse inquiries from internal stakeholders related to candidates assessment experiences. Understand and investigate customer inquiries received via phone and email from the Customer Service team. Collaborate with varied departments to thoroughly investigate customer issues. Utilize customer relations skills to take ownership of inquiries and deliver positive outcomes. Contribute to process improvement by providing feedback and suggesting ways to avoid future customer issues. Potentially engage with clients and assist with exciting projects. Work a regular full-time schedule of 40 hours per week, 5 days per week. Our Successful Candidate Exceptional customer service skills are a must. Possess excellent attention to detail . Take pride in your professional communication ability , both verbal and written. Demonstrate curiosity and the ability to investigate and seek out answers across multiple technological platforms. Possess strong time management skills and the ability to prioritize and multitask effectively. Qualifications Education: High school diploma or equivalent level qualifications (minimum required). A Bachelor's Degree or equivalent work experience is preferred. Experience: Experience training, teaching, or coaching is desired.

Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With a workforce of over 125,000 individuals in more than 30 countries, we are fueled by our innate curiosity, entrepreneurial agility, and dedication to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Management Trainee, OTC Claims. We are looking for a candidate with comprehensive knowledge and understanding of the entire OTC Claims process. In this role, you will be responsible for managing the OTC Claims portfolio, maintaining strong customer relations, and working within strict deadlines in a business environment. The role may involve traveling to onshore sites for Knowledge Transfer. **Responsibilities:** - Manage the OTC Claims portfolio and uphold strong customer relations. - Research and resolve customer deductions and disposition items. - Provide status reports on customer deductions. - Establish and maintain relationships with the appropriate business unit and corporate personnel. - Prepare reports and recommendations on claims problems and issues for the supervisor. - Determine the validity of disputes and issue credit memos for valid disputes. - Review disputed reasons such as pricing, shortages, damages, rebates, co-ops, and returns. - Obtain data from customers, freight forwarders, and business units. - Obtain necessary documentation to support the business's position on disputed invoices and prepare documentation for rebilling customers. - Independently manage assigned targets for calls and aged AR claims. - Communicate with US-based clients to discuss inputs and resolve any queries regarding disputes. - Research fully open invoices that customers have disputed. - Support team priorities and initiatives and manage workload effectively. - Assist in the creation and updating of Standard Operating Procedures (SOPs). - Provide the required data for audit purposes. **Qualifications:** **Minimum Qualifications:** - B. Com Graduate or equivalent experience. - Prior Work Experience. - Detail-oriented with excellent interpersonal skills. - Strong analytical and decision-making skills. - Proficient in using MS Office package, especially MS Excel, PowerPoint, and Outlook. - Excellent communication and presentation skills. - Relevant OTC domain experience and some SAP experience are mandatory. **Preferred Qualifications:** - Prior experience with SharePoint, SalesForce, and PowerBI preferred. - Experience with OnBase, FSCM, and TPM preferred. - Candidates with prior voice experience (US) preferred. - Experience with international process transition would be an added advantage. - Candidates with valid US Visa preferred. This position is based in India-Gurugram and is a full-time role. The education level required is Bachelor's/Graduation/Equivalent. The job was posted on June 9, 2025, at 2:32:00 AM, and the unposting date is August 8, 2025, at 1:29:00 PM. The primary skill set required for this role is Operations, and it falls under the category of Full Time jobs.,

You will be working as a full-time hybrid Area Sales Manager overseeing sales operations in Murshidabad, with occasional work-from-home opportunities. Your main responsibilities will include managing sales teams, developing and implementing sales strategies, monitoring market trends, maintaining customer relations, and achieving sales targets. In addition, you will collaborate with other departments to enhance sales performance and ensure customer satisfaction. To excel in this role, you should have proven experience in Sales Management, Strategic Sales, and Sales Operations. You must possess the ability to develop and implement effective sales strategies, strong skills in Customer Relations and team management, knowledge of Market Trends and Analysis, and excellent written and verbal communication skills. Strong organizational and problem-solving skills are essential, along with the ability to work independently and in a remote setting. A Bachelor's degree in Business, Marketing, or a related field is preferred, and experience in the agricultural industry would be a plus.,

The job will require you to be responsible for achieving the sales target, coordinating with customers, delivering sales presentations, developing new business, categorizing prospects, and closing sales effectively. You will also need to maintain daily reports and submit them to the Regional Sales Manager. Additionally, you will be involved in the business development of new products and services at the branch, as well as supporting the Branch Manager and Vice President in maintaining customer relationships. Your role may involve exercising powers delegated by regional leadership to achieve your objectives.,

A job at IKEA is much more than just selling home furnishings. Together, we strive to enhance the everyday life of many individuals. Working with us is the perfect opportunity for you to contribute, grow, and showcase your uniqueness. Join our team today and embark on a journey towards a better life for yourself. As a Retail Carts Co-worker, your primary responsibility will be to ensure a pleasant shopping experience for our customers. Your daily tasks will include: - Providing friendly and efficient car loading and unloading services, while maintaining a clean loading zone by removing straps, excess carts, and cardboard. - Keeping physical shopping tools such as carts, pencils, yellow bags, maps, and twine adequately stocked and maintained throughout the store's business hours. - Ensuring all physical shopping tools are filled at closing and monitoring their condition, reporting any IT issues, and removing unsafe tools. - Addressing customer needs, resolving issues independently, and escalating matters to a manager when necessary. - Supporting other customer service areas like Full Serve Hand Out (FSHO), Exchanges & Returns, and Click & Collect as required. - Providing a simple and efficient handout experience in Full Serve Hand Out (FSHO), ensuring proper staging in Returns, and ensuring accurate order handoff in Click & Collect. - Contributing to an environment where the IKEA culture thrives, embracing the diversity of co-workers and customers. In Customer Relations at IKEA, we focus on building and maintaining long-lasting relationships with customers in a multi-channel retail setting. We work collaboratively to ensure a positive and joyful experience for all visitors and customers by setting up services, gathering feedback, and rectifying any issues. Our approach involves connecting with people, understanding their needs, and fostering genuine interactions. At IKEA, we prioritize the well-being of our co-workers and their dependents by offering a comprehensive range of benefits and perks, including generous paid time off, parental leave, tuition discounts, retirement plans, co-worker discounts, and more. Join our team and experience these benefits in a fun and inclusive work environment. This position is a Permanent, Full-time role as an Hourly Associate, requiring 34-40 hours per week with benefits eligibility. You must have fully open availability, including evenings and weekends, as work schedules are published one month in advance. The physical demands of the job include lifting up to 50lbs and walking frequently, with working conditions involving outdoor settings 50% of the time. If you are passionate about providing excellent customer service, enjoy working in a diverse team, and are committed to creating a positive shopping experience, we encourage you to apply for this exciting opportunity at IKEA.,

The Analytical Product Specialist role provides technical expertise and support to customers and internal teams, focusing on India and extending to the APAC region. You will be responsible for both pre-sales and post-sales support, utilizing in-depth knowledge of Biotage analytical product lines to ensure customer satisfaction, product adoption, and business growth. You will be based in Hyderabad, Bengaluru, Mumbai, or Ahmedabad, with key responsibilities including: Technical Support: - Deliver pre- and post-sales technical and applicational support on Biotage's analytical sample preparation to customers, distributors, and internal teams in India and APAC. Customer Relations: - Establish strong relationships with key customers by offering tailored solutions. - Conduct product demos, seminars, and workshops. - Provide support to sales during customer visits and presentations. Sales Support: - Assist the sales team with product positioning and competitive differentiation. - Support regional sales strategies, identify new business opportunities, and offer market insights. Market Research & Feedback: - Stay updated on industry trends and competitor products. - Gather customer feedback to drive product improvements and R&D efforts. Education Qualifications & Experience: - Possess a Masters or PhD in Analytical Chemistry (PhD preferred) with a strong understanding of sample preparation and LC-MS/MS techniques. Experience: - Demonstrate proven experience in analytical workflows, with at least 5 years in technical support or as a product specialist in the analytical chemistry industry, or equivalent hands-on technical experience. Skills: - Showcase a strong technical problem-solving ability. - Exhibit excellent communication and presentation skills. - Display willingness to travel frequently in India and APAC. Travel: - Expect frequent travel within India and occasionally across APAC. Languages: - Fluency in English is a must; proficiency in regional languages is considered a plus.,

NEED urgently freelancer recruiters, FRESHERS ELIGIBLE, Good communication skills in english and quick learner . Interested candidates don't apply online or send resumes contact: QRN Services : 9871708212 Freelance Recruiter (female) job Designation : Freelancer Recruiter company Profile : a Leading Placement Consultant place of Joining : South/North no. of Vacancies : 10 qualification : Ug/g/pg experience : Not Essential shift Timings : Normal salary Package : Depending Upon Work Done. anything Between 0-50000pm work Details and Responsibilities : freelancer Has to Work as a Recruiter. He/ Should have Computer with Internet and a Mobile Phone to Start With. No Prior Experience is Essential. No Fixed Salary Will Be Paid. Freelancer Will Be Paid According to Assignment Done. Freelancer Has to Work from Home. No Need to Come Office or Visit. No Field Work is Required. Ideal Work for Housewives, Retired Persons, other Person Who Want to Earn Some Part Time Income. step-1) We Will Send Job Profile of Different Companies to You. step-2) We Will Give You Access to Online Portal to Shortlist the Candidate. You Need to Call Candidates and Check Their Suitability in Accordance to the Parameter Given By the Company, Mail Them the Job Profile and Then Send Them for Interview. step-3) Before Sending Them for Interview, You Need to Check that They have Gone Through the Job Profile and Willing to Appear for Interview. step-4) After Interview, You Need to Take Feedback from Candidates About the Interview Process. step-5) You Need to Send Us the List of Candidates in Prescribed Ms Excel Data Sheet On Previous Day of Interview. this is Home Base Work and Not a Part Time Assignment. Candidates, Who Want to Work Only for 1- 2 Hours Daily, Need Not Apply. Selected Candidates have to Devote Atleast 5-8 Hours from Their Home On this Work. People, Who Do Not have Any Experience in Similar Field, Can also Apply as Online Training Will Be Provided. for Further Clarification, contact QRN Services : phone: 09871708212 skills Required :good Communication Skill and Zeal to Work gender : Female Only

The role of an Applications Manager is to serve as the primary technical products liaison for customers. You will be responsible for analyzing customer needs and providing efficient product design and development engineering solutions. Your duties will include coordinating product materials, manufacturing processes, testing, quality control, project management, and troubleshooting to ensure successful project development and release. You will also oversee the CAE team's priorities in collaboration with the global CAE team. Working closely with departments such as QC, R&D, and Production, you will play a key role in introducing new products to the market while enhancing customer satisfaction and business retention. You are expected to leverage your advanced technical knowledge to offer technical assistance, coaching, and mentorship to team members. Under the guidance of the Director of Engineering & Project Management, you will lead the training and development of Technical Sales Engineers (TSEs) in India. This entails managing employees, making employment decisions, and conducting performance reviews. Additionally, you will collaborate with the global Inside Sales team and TSEs to support global projects through program management, presentations, and training activities. Your key responsibilities will include: - Managing the daily activities of TSEs by providing technical support, leadership, and mentoring - Ensuring timely responses and actions towards customers and applications, and reporting KPI results to the Director of Engineering & Project Management - Maintaining uniformity in quotations department-wide according to company standards - Driving new product commercialization projects by identifying and eliminating obstacles, setting clear tasks, and providing timetables for customers - Reviewing technical inquiries and recommending suitable hot runner systems to customers and sales representatives - Attending technical review meetings, mold design reviews, and mold start-ups to ensure successful application of hot runner systems - Keeping abreast of technological developments related to hot runners systems through training and industry meetings As the Applications Manager, you will oversee the TSE activities, conduct performance reviews, and manage resources. You will also act as a resource to other departments to resolve issues and suggest product improvements. Your decisions will have a significant impact on customer relations in the medium and long term, and you will be responsible for creating customer-centric approaches to enhance customer satisfaction and loyalty. To qualify for this role, you must have a University Degree in Engineering with a minimum of twelve years of related experience or equivalent. Experience with SAP or an ERP system is preferred. Strong leadership skills with at least 4-5 years of experience in a leadership role are required. Additionally, you should possess excellent communication skills, attention to detail, and the ability to interpret technical documentation. Milacron, the company you will be working for, is a global leader in the plastic technology and processing industry, offering highly engineered systems to customers worldwide. As part of Hillenbrand, an industrial company providing processing equipment and solutions globally, you will be contributing to shaping solutions that serve various industries.,

The Business Owner position at PIPENSTEEL in Kozhikode is a full-time role that involves overseeing daily operations, developing business strategies, managing financial performance, and ensuring compliance with regulations. Your responsibilities will include managing employee performance, maintaining customer relations, and engaging in business development activities. To excel in this role, you will need to possess strong leadership skills to motivate and guide the team towards achieving business goals. Key qualifications for this position include proficiency in business strategy development and financial management, experience in operations management and regulatory compliance, strong leadership and team management abilities, customer relations and business development skills, excellent communication and problem-solving capabilities, as well as the flexibility to work on-site in Kozhikode. Previous experience in the steel or construction industry would be advantageous. A Bachelor's degree in Business Administration, Management, or a related field is required.,

The Clients / Billings Analyst helps with the delivery of financial accounting and reporting to support the Client teams at local level. Mission & Responsibilities Provide support in the optimization of the financials, commercials and pricing strategy on client agreements Help to assess risk Provide efficient budgeting, forecasting, analytics and reporting Prepare the management accounts and control financial accounting Contribute to the measurement of performance Qualifications & Languages Bachelor s or Master s degree in Finance or Business Administration Languages: English (Intermediate) Previous experience & Industry background 0+ years of experience in finance Media agency, Tech company, Data company Soft skills & Competencies Finance services Financial analysis Accounting Financial reporting Business analysis Business acumen Analytical Detail oriented Communication Technical skills Office software Financial analysis tools

MALABAR GOLD & DIAMONDS is seeking enthusiastic and driven individuals to join our sales team as Sales Trainee, Sales Executive, or Senior Sales Executive . We are hiring both freshers and experienced candidates who are eager to learn and grow in the luxury retail sector. This role offers a unique opportunity to understand sales techniques, acquire in-depth product knowledge, and contribute directly to customer satisfaction and sales targets. Food and accommodation are provided. To understand sales techniques by observing sales staff, acquire comprehensive product knowledge, and support in completing sales transactions efficiently and effectively. Primary Responsibilities Sales and Customer Greet and receive customers in a welcoming manner and engage with them to understand their requirements. Cater to customer requirements by showcasing products and influencing buying decisions to make a sale. Learn and understand sales procedures and acquire in-depth product knowledge. Maintain punctuality, strictly follow the company's code of conduct, and familiarize yourself with personnel duties. Observe sales representatives and emulate their sales management processes to meet set targets. Proactively assist Sales Executives and other managers to obtain real and sustained, continuous improvement. Assist customers with sales returns or repair work. Calculate and prepare product estimates upon making a sale. Achieve category-wise sales targets for the allocated section and suggest solutions to enhance store profit. Learn billing procedures. Learn about products and business policies of Malabar Gold and Diamonds. Take initiative to learn about competitors products and services, latest market trends, and continuously update product knowledge. Stock Assist in counting and tallying stock on a daily basis, and record opening and closing stock in the allotted section. Transfer stock to the locker daily and ensure that ornaments are handled with utmost care. Work Area & Display Support all Visual Merchandising activities in the store with respect to display and presentation of products at the appropriate counter, maintaining their quality and freshness. Functional Responsibilities Ensure on-the-job training in various sections like packing, purchase, cash, Order Repair, sub-brands, diamond, silver, scheme, marketing, customer relations, etc. Demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust. Understand customer queries and complaints, and escalate them to superiors as needed. Internal Process Adhere to the standard operating procedures in the store. People Development Continuously strive for self-development by actively seeking opportunities for growth. Ensure adherence to timelines for completion of performance appraisals for self. Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self. Adhere to staff grooming standards and participate in on-site product and sales training activities, as per HR guidelines.

The Assistant Manager position at RP ENTERPRISE in Malda is a full-time on-site role where you will be responsible for assisting in day-to-day operations, managing team activities, handling customer relations, and ensuring operational efficiency. To excel in this role, you should have strong leadership and team management skills to effectively guide your team. Excellent communication and interpersonal skills are essential for building and maintaining positive customer relationships. Your problem-solving and decision-making abilities will be crucial in addressing any challenges that may arise. You should also possess strong organization and time management skills to ensure smooth operations. Knowledge of business operations and customer relations will help you contribute effectively to the overall success of the company. While prior experience in the industry is a plus, a Bachelor's degree in Business Administration, Management, or a related field is required to be considered for this role.,

We are looking for a dedicated Online Reputation Management (ORM) Associate to join our team. The ORM Associate will play a key role in managing and strengthening our brand's online presence, addressing customer queries, tracking online reviews, and fostering a positive brand image across digital platforms. This role is ideal for a proactive, detail-oriented individual with strong communication skills and a customer-centric focus. Key Responsibilities: Monitor Brand Mentions:Track, monitor, and record brand mentions across social media, forums, review sites, and other online platforms, identifying trends and alerting relevant teams to positive or negative sentiment. Manage Reviews and Feedback:Respond promptly to customer reviews and feedback on Google, app stores, social media, and other review sites, working to resolve issues effectively and reinforce positive experiences. Crisis Management:Act swiftly in reputation-related crises, developing and executing response plans in collaboration with the communications team. Report and Analyze Data:Provide regular reports on customer satisfaction, response rates, and feedback trends, sharing insights and actionable recommendations for continuous improvement. Collaborate with Teams:Work closely with customer service, marketing, operations, and PR teams to maintain consistent messaging and address customer issues. Stay Updated:Remain informed of industry trends, ORM best practices, and new tools in digital customer service. Requirements: Education:Bachelors degree in Marketing, Communications, Public Relations, or related field. Experience:1 year of experience in ORM, social media management, or customer relations. Any south language capability will be an added advantage Skills: Excellent written and verbal communication skills. Strong ability to handle sensitive issues with professionalism. Proficiency in English, typing, and MS Office. Solid analytical and problem-solving abilities. Ability to work independently while collaborating across departments. Familiarity with SEO is an advantage. Key Competencies: Customer Focus:Committed to understanding and meeting customer needs. Attention to Detail:Thorough and precise in managing responses. Resilience:Maintains composure in challenging situations. Proactive Approach:Able to anticipate risks and act swiftly.

About the job We are looking to hire an enthusiastic sales and marketing executive to help drive company sales. In this position, you will be involved in developing marketing strategies, implementing marketing plans, developing sales strategies, maintaining customer relations, and creating sales reports. To ensure success as a sales and marketing executive, you should have strong knowledge of modern marketing techniques, a passion for sales, and excellent communication skills. Ultimately, a top-notch sales and marketing executive creates strategies that align with modern consumer trends. Sales and Marketing Executive Responsibilities Contributing to the development of marketing strategies. Conducting market research on rival products. Designing and implementing marketing plans for company products. Coordinating with media representatives and sponsors. Working with the sales team to develop targeted sales strategies. Answering client queries about product specifications and uses. Maintaining client relations. Tracking sales data to ensure the company meets sales quotas. Creating and presenting sales performance reports. Sales and Marketing Executive Requirements Bachelors degree in marketing, business, or related field or with an interest in sales & marketing. Knowledge of modern marketing techniques. High-level communication and networking skills. A passion for sales. Understanding of commercial trends and marketing strategies. Good project management skills. Excellent interpersonal skills. Ability to work well under pressure.,

Key Responsibilities Customer Relations : Establish and continually develop productive customer relations, ensuring prompt and efficient attention to customer needs. Diagnostics and Repairs : Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites. Preventative Maintenance : Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Issue Escalation : Escalate unresolved issues to product specialists or supervisors. Coaching and Development : Coach and develop technicians and/or apprentices, transferring knowledge and experience to others; may provide work direction and review repair plans, parts lists, etc. Documentation : Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens. Sales and Service Opportunities : Identify additional sales and service opportunities with customers. Training : Complete training in line with skill and business requirements. Vehicle and Tool Maintenance : Maintain service vehicle and tools for cleanliness and proper operation. Health and Safety : Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation, reporting any issues/incidents to site management and supervisors. Qualifications Education : Apprentice Trained Engine Technician (Preferred), Vocational diploma from a relevant technical institution. Licenses/Certifications : Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations. Competencies Communicates Effectively : Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer Focus : Build strong customer relationships and deliver customer-centric solutions. Develops Talent : Develop people to meet both their career goals and the organizations goals. Manages Complexity : Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages Conflict : Handle conflict situations effectively, with minimal noise. Self-Development : Actively seek new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals : Champion and model proactive health and safety behaviors to build an interdependent culture and contribute to an injury-free workplace. Diagnostics Application : Translate customer complaints to develop troubleshooting plans; troubleshoot issues using guided workflows, procedures, specialized equipment, and diagnostic software. Electronic Service Tool Application : Identify and utilize the appropriate electronic tool set to maintain the product or diagnose and troubleshoot issues. Engine Systems Interactions : Interpret and analyze the interactions of internal and external electrical and mechanical systems to efficiently and correctly diagnose and repair. Product Repair and Maintenance : Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time to ensure quality. Service Documentation : Create and verify customer, equipment, and technical information; capture specific data using required service tools; follow procedures and document required information in the service management system. Technical Escalation : Obtain product technical issue information and utilize available resources, elevating issues to a higher level of expertise as needed. Values Differences : Recognize the value that different perspectives and cultures bring to an organization. Additional Responsibilities Unique to this Position Skills and Experience Knowledge/Skills : Responsible for handling critical and hard-to-diagnose cases escalated from the field. Knowledge sharing through preparing and sharing field learnings. Drive capability building for the Dealer response team in dealerships on diagnostics-related issues. Experience : Significant field service work experience. Expert-level knowledge of and/or experience with engine products. Customer service experience. Experience providing technical advice and coaching to more junior technicians (preferred).

Roles and Responsibilities: Prospecting and Lead Generation: Identify and research potential clients through various channels such as online platforms, social media, and networking events. Generate leads and initiate contact to establish rapport and gather relevant information. Client Relationship Management: Build and maintain strong relationships with existing and potential clients. Understand their needs, challenges, and objectives to effectively propose suitable IT solutions and services. Sales Strategy Development: Collaborate with the sales and marketing teams to develop and implement effective strategies to drive business growth. Analyze market trends, competitor activities, and customer feedback to refine sales approaches. Proposal Writing and Presentation: Prepare compelling proposals and presentations tailored to the specific requirements of prospective clients. Clearly articulate the value proposition, benefits, and features of our IT products and services. Negotiation and Closing Deals: Negotiate terms, pricing, and contracts with clients to secure profitable agreements. Utilize persuasive communication skills and strategic thinking to overcome objections and close deals successfully. Market Research and Analysis: Stay updated on industry trends, technological advancements, and market demands. Conduct market research and analysis to identify new business opportunities and areas for expansion. Collaboration and Teamwork: Work closely with cross-functional teams including sales, marketing, and product development to achieve collective goals. Share insights, feedback, and best practices to enhance overall performance and efficiency. Metrics Tracking and Reporting: Monitor key performance indicators (KPIs) related to sales targets, lead conversion rates, and revenue generation. Prepare regular reports and presentations to management, highlighting progress, achievements, and areas for improvement. Hindi and English MUST

Min of 15 yrs of exp in the bitumen/construction, with at least 5 yrs in a senior leadership position. Proven track record of managing teams, driving business growth & overseeing the P&L for a division.

Job Responsibilities: Sales & Business Development: Identify new business opportunities and generate leads in the freight forwarding sector. Develop and maintain strong relationships with customers and industry partners. Conduct presentations and meetings to pitch services to potential clients. Achieve and exceed sales targets to contribute to company growth. Marketing & Strategy: Conduct market research to understand industry trends and competitive positioning. Develop marketing plans and campaigns to expand brand presence. Coordinate with internal teams to ensure seamless service delivery to clients. Client Relationship Management: Ensure high levels of customer satisfaction by providing tailored logistics solutions. Address client concerns and provide resolutions to enhance service experience. Travel & Networking: Willingness to travel extensively for client meetings, industry events, and business expansion. Attend conferences and networking events to build professional connections. Skills & Qualifications: Mandatory: Experience in freight forwarding/logistics industry. Proven expertise in sales & marketing. Strong communication skills in English and local languages. Willingness to travel extensively. Preferred: Bachelors degree in Business, Marketing, Logistics, or Supply Chain Management. Knowledge of international shipping, customs regulations, and logistics operations. Negotiation and customer relationship management (CRM) skills. Location-Ahmedabad, Mumbai, Pune, Bengaluru, Delhi

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Customer Relations Manager/Senior Manager This role involves managing large engagements and establishing deep and trusting relationships with clients who we serve. You will leverage your existing expertise in sales and commercial processes and grow your knowledge base to consult our clients as a subject matter expert in all processes including value chain analytics, lead generation, deal desk, pricing management, trade promotion optimization, contract management, order management, order fulfillment, and deductions and dispute processing. You will learn our end-to-end service offerings, including advisory, digital, analytics, and outsourcing, to advise our clients what transformation opportunities exist to meet their desired outcomes Responsibilities . Leading operations and spearheading processes for excelling business targets for the Business Unit . Proactively resolve people issues and ensure that attrition is well below the defined target . Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Productivity per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required . Driving Continuous Improvement Initiatives . Develop and implement measurement systems and provide insightful analytics around the metrics. . Communicate with the customer on a regular basis to discuss operational issues, raise issues proactively & build relationship, understand customer issues proactively, fix to get the delight factor . Set goals for the team and communicate goals on a regular basis . Assist sales team with solutioning, proposals, and deal pitches . Manage cross-functional teams to deliver engagements with world-class quality . Provide insights on client&rsquos business and financial performance and drive business strategies within operating teams to add value to the client . Deliver projects on time, with great quality, and with close communication internally and externally . Interact with client to assess and provide feedback to every team member about their daily deliverable accuracy, quality of work and any future value addition projects . People Management - be a peoples manager involving in hiring, structured learning path, operations mentor for the team . Lead multiple internal and external stakeholders . Support the metrics reporting for the relevant process . Support and coordinate the team on daily processing/operations, workload allocation . Oversee process KPI&rsquos and metrics, provide deep analysis with understanding of root . causes Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor%27s degree . Excellent professional experience in Order Management/Quoting and Contracting Or Customer Relations. . Relevant client services experience . Project management experience . Experience/exposure to related areas like Supply Chain, Quality, and Compliance. . Significant experience in High-Tech and Manufacturing Industries . Desire and capability to continuously learn, quickly becoming a subject matter expert in all sales and commercial processes and offerings . Good knowledge of current Digital solutions . Exposure to data, analytics, and insights within this area . Ability to create highly professional and polished client deliverables . Ability to manage client escalations . Excellent communication, presentation, and detail-oriented analytical skills . Process/Domain Experience: o Order Management o Quote to cash process and sales administration o Coordination with Logistics / Supply chain teams o Pre-Sales & Post-Sales Support . Knowledge on Logistics & Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics. Preferred Qualifications/ Skills . Diploma / Post Graduation in International supply chain management / Sourcing Management . Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving . Proficiency in coaching skills and with high level of confidentiality and professionalism Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of ICAN- Manager/Senior Manager This role involves managing large engagements and establishing deep and trusting relationships with clients who we serve. You will leverage your existing expertise in sales and commercial processes and grow your knowledge base to consult our clients as a subject matter expert in all processes including value chain analytics, lead generation, deal desk, pricing management, trade promotion optimization, contract management, order management, order fulfillment, and deductions and dispute processing. You will learn our end-to-end service offerings, including advisory, digital, analytics, and outsourcing, to advise our clients what transformation opportunities exist to meet their desired outcomes Responsibilities . Leading operations and spearheading processes for excelling business targets for the Business Unit . Proactively resolve people issues and ensure that attrition is well below the defined target . Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Productivity per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required . Driving Continuous Improvement Initiatives . Develop and implement measurement systems and provide insightful analytics around the metrics. . Communicate with the customer on a regular basis to discuss operational issues, raise issues proactively & build relationship, understand customer issues proactively, fix to get the delight factor . Set goals for the team and communicate goals on a regular basis . Assist sales team with solutioning, proposals, and deal pitches . Manage cross-functional teams to deliver engagements with world-class quality . Provide insights on client&rsquos business and financial performance and drive business strategies within operating teams to add value to the client . Deliver projects on time, with great quality, and with close communication internally and externally . Interact with client to assess and provide feedback to every team member about their daily deliverable accuracy, quality of work and any future value addition projects . People Management - be a peoples manager involving in hiring, structured learning path, operations mentor for the team . Lead multiple internal and external stakeholders . Support the metrics reporting for the relevant process . Support and coordinate the team on daily processing/operations, workload allocation . Oversee process KPI&rsquos and metrics, provide deep analysis with understanding of root . causes Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor%27s degree . Excellent professional experience in Order Management/Quoting and Contracting Or Customer Relations. . Relevant client services experience . Project management experience . Good understanding of processes, solutions, and competition in the market . Experience/exposure to related areas like Supply Chain, Quality, and Compliance. . Significant experience in High-Tech and Manufacturing Industries . Good knowledge of current Digital solutions . Exposure to data, analytics, and insights within this area . Ability to manage client escalations . Excellent communication, presentation, and detail-oriented analytical skills . Ability to work in a matrixed environment . Process/Domain Experience: o Order Management (Entry/Amendment) o Quote to cash process and sales administration o Coordination with Logistics / Supply chain teams o Pre-Sales & Post-Sales Support . Knowledge on Logistics & Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics. Preferred Qualifications/ Skills . Diploma / Post Graduation in International supply chain management / Sourcing Management . Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving . Proficiency in coaching skills and with high level of confidentiality and professionalism Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Conduct recovery and collection activities in the open market. Build and maintain strong client relationships to ensure timely payments. Handle customer queries and provide effective solutions. Utilize marketing knowledge for potential clients. Required Candidate profile Minimum 1 year in recovery, collection in the open market. Strong communication and interpersonal skills. Good marketing knowledge. Established network in the open market.