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Customer Relation Executive

3 years

2 - 3 Lacs

Posted:2 weeks ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Relations Executive

Location: Belapur, Sector 11, Navi Mumbai
Department: Customer Service / Client Relations
Reports To: Operations Head

Job Summary:

As a Customer Relations Executive, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and care. Your role is pivotal in building trust, resolving concerns, and enhancing the overall customer experience.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat in a timely and courteous manner
  • Resolve product or service issues by clarifying complaints, determining the cause, and offering effective solutions
  • Maintain accurate records of customer interactions and transactions
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved
  • Collaborate with internal teams to improve service delivery and customer satisfaction
  • Analyze customer feedback and suggest improvements to processes and services
  • Meet or exceed customer service KPIs such as response time, resolution rate, and satisfaction scores

Required Skills & Qualifications:

  • Bachelor’s degree in Business Administration, Marketing, or a related field
  • 1–3 years of experience in customer service or client-facing roles
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in CRM software and Microsoft Office Suite
  • Ability to multitask and manage time effectively in a fast-paced environment

Preferred Traits:

  • Empathetic and patient demeanor
  • Proactive mindset with a customer-first attitude
  • Team player with a collaborative spirit

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

  • Day shift

Language:

  • English (Required)

Work Location: In person

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