106 Customer Coordination Jobs - Page 2

About the Role: We are looking for a hands-on, customer-obsessed relationship lead to anchor our client servicing function as we scale nationally. Youll be the face of our company to our most important dealers, distributors, and partners — and the internal escalation head for any customer-facing issues. You’ll lead our team of Customer Relationship Managers (CRMs), own key accounts, and help structure this function into a scalable, efficient, and revenue-positive engine. At present, most customer engagement happens through dedicated WhatsApp groups, but over the next 3–6 months, we will be rolling out customer-facing digital portals to streamline processes, access, and support. You will help shape and guide this transformation. What You Will Do: Key Relationship Ownership Be the primary point of contact for high-value customers and key accounts Personally handle high-stakes conversations, escalations, or service issues Build long-term relationships that are rooted in trust, responsiveness, and real support CRM Team Leadership Lead a team of Customer Relationship Managers, mentoring them on tone, service, follow-up, and coordination Set internal SLAs and ensure the team adheres to clear, proactive communication norms Monitor daily activities and intervene when needed on escalations or important accounts Cross-Team Coordination Liaise with dispatch, sales, 3D/media, operations, and inventory to fulfill customer needs Ensure all collaterals, display kits, sample kits, training materials, and visuals are provided on time Be the internal voice of the customer — help identify gaps, inefficiencies, or product issues Revenue & Retention Focus Help drive repeat business by nurturing strong client relationships Support the sales team in payment follow-ups, by leveraging goodwill and service quality Track and improve customer satisfaction and engagement across key regions Process Improvement & Digital Evolution Assist in structuring CRM workflows for scale (especially across 100s of WhatsApp groups) Contribute to the design of our customer portal rollout: what they need, how they use it Maintain records of service history, issues, resolutions, and feedback — even in semi manual stages Lead the adoption of CRM tools and dashboards when the time comes Who You Should Be 8–15 years of experience in client servicing, account management, or CRM leadership Prior experience in building or leading client teams at a growing company, SME, or family business (preferred) Strong Hindi + English communication required — must be articulate and professional Emotionally mature and capable of balancing urgency with empathy Not afraid to be hands-on, pick up the phone, or lead from the front Comfortable leading a small team and managing complex internal coordination Excited by the idea of building something new, not just maintaining what exists Familiar with the distribution, building materials, or B2B servicing space (preferred) What’s In It for You Be part of a fast-growing company in a pivotal, high-visibility function Work directly with the founder and management team Build and own a function from the ground up — with clear autonomy and impact Strong growth potential into a national leadership role as the CRM team expands Join a purpose-driven brand reshaping how interior materials are sold and supported in India

Responsibilities: * Prepare commercial proposals with technical solutions. * Lead generation through customer coordination. * Cost estimation for tenders. * Preparing winning proposals for clients. Provident fund Annual bonus Health insurance Accidental insurance Maternity policy Leave encashment Maternity leaves Job/soft skill training

Responsibilities: Prepare PRs & POs using Zoho tools Coordinate with customers on orders & deliveries Manage supplier relationships through follow-ups & payments Ensure timely GRN, MRN, Delivery Challan processing

Role & responsibilities Handling of International logistics including Air & Ocean in both import & export situation. Documents verification like Checklist, CAN, BOE, BL, AWB Develop and implement strategies for efficient logistics and supply chain operations. Lean Costing negotiation & verification Coordinate transportation and distribution activities to ensure timely delivery to customers. Ensure compliance with international trade regulations, customs procedures, and safety standards. Manage budgets related to logistics operations, including transportation costs, warehousing, and other related expenses. Identify and implement process improvements to enhance efficiency and reduce costs in the international logistics supply chain. Maintain strong relationships with key customers, providing excellent service and addressing any issues or concerns related to their logistics needs. Preferred candidate profile Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. Minimum of 3-5 year experience in logistics and supply chain management. Strong knowledge of international trade regulations, customs procedures, and logistics processes Ability to work under pressure and meet tight deadlines. Excellent command on English language, especially rules of syntax, punctuation, and grammar. Readiness for minimum 3 years of commitment.

Job Title : Sales Engineer Department : Spare Department Salary: As per the market standard Work Experience- 1-4 Yrs Job Location : Chikhali, Pune Notice- Only Immediate can apply Freshers can also apply with BE/Diploma Mechanical DUTIES AND RESPONSIBILITIES:- Handling & understanding customer enquiry Sending quotation Inventory checking in Tally Purchase Order process with Internal & External customer co-ordination Material Dispatch Process Update pricelist time to time Maintaining proper database QUALIFICATIONS Diploma Mechanical/BE Mechanical. ADDITIONAL SKILLS Engineering Knowledge, product assembly knowledge. Note- Field work/Customer Visit would be the part of this job (Its a mandatory). Do not apply if you are not interested in sales specifically in field work. PERSONAL ATTRIBUTES Have ability to be pro-active and use initiative Have good inter-personal skills to work effectively and communicate at all levels Communicates honestly, openly, and consistently. Shares information appropriately and involvement to solving problems. Kindly share your updated resume on hr@rcmpl.co.in OR call 7391064889 with below details Total Experience - Current Salary - Expected Salary- Notice Period - Job Location- Your residency in Pune- F2F interview availibilty-

Job Responsibilities: Supervise daily work at the site. Coordinate with workers and plant manager and ensure work is done. Solve site-related issues when needed. Requirements: Any degree or diploma graduate . Ready to work in shift basis Provident fund Health insurance

"Coordinate with clients and sales team, manage inquiries, follow up on orders, maintain records, prepare reports, and support overall sales operations. Must have good communication, MS Office skills, and experience in customer handling."

Role & responsibilities Explore new customers to suit the manufacturing facility. Customer coordination and order handling. Internal coordination for timely order execution. Techno commercial discussion with customers. Proficiency in written and spoken English. Exposure to machined components. Preferred candidate profile BE (Mechanical) / Diploma - Mechanical with a minimum of 4~5 years experience in marketing of closed die forgings or the engineering industry. Perks and benefits Bonus Six Monthly Incentive Mediclaim Accident coverage On time Salary

Role & responsibilities Facilities Management: Oversee maintenance and repair of store infrastructure, including air conditioning (ACs), civil works, LED lights, furniture, glasswork, electricity maintenance, shutters, water dispensers, false ceilings, paintings, and Property Agreement Management. Ensure the cleanliness and proper functioning of all store facilities, including regular store painting and branding board maintenance. Vendor Management: Establish and maintain relationships with reliable vendors for ongoing services and supplies, including AC maintenance, civil works, electrical maintenance, furniture, and other store-related needs. Coordinate pricing negotiations and manage contracts with vendors for the required services. Oversee the annual maintenance contracts (AMCs) and ensure timely renewals. Branding and Store Maintenance: Oversee branding initiatives, ensuring proper placement and maintenance of store signage and branding boards. Collaborate with teams to plan and implement renovations or store improvements. Electrical and Civil Works: Supervise and coordinate electrical repairs, maintenance of light fixtures, and civil works to ensure the store is fully operational and compliant with safety standards. Insurance and Compliance: Manage the general insurance policies for stores, ensuring coverage for assets, fixtures, and liabilities. Ensure compliance with safety and regulatory standards for store facilities. Property Agreement Management: Coordinate with property owners for new store agreements, including negotiations, documentation, and finalizing lease terms. Manage the renewal of store agreements, ensuring all terms are favorable, aligned with company objectives, and cost-effective. Work with property owners to discuss, revise, and negotiate rental amounts, including managing enhancements in rental amounts and other lease conditions, while ensuring the terms remain cost-efficient for the business. Regularly review lease agreements to ensure compliance and negotiate better terms or rent reductions when possible, balancing both operational needs and business goals. Vehicle Maintenance: New Vehicle Registrations, Repair & Service Maintenance, Vehicle Documentation and Compliance. Customer Experience & Walk-In Queries: Oversee walk-in customer queries related to store facilities, ensuring customer satisfaction with the timely resolution of issues. Manage the store's water dispensers and other amenities for customer use. Team Handling: Lead and manage the administrative team to ensure smooth operations across all tasks. Delegate responsibilities effectively, monitor performance, and provide training to team members as needed. Skills & Qualifications: Proven experience in facilities management, maintenance, and vendor coordination, particularly within retail stores or similar environments. Strong knowledge of AC systems, civil works, LED lighting, electricity maintenance, furniture, and glasswork. Experience in managing AMC contracts, insurance policies, and pricing negotiations. Ability to manage and lead a team, providing clear direction and motivation to achieve operational goals. Strong organizational, communication, and problem-solving skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Ability to handle multiple tasks and prioritize in a fast-paced retail environment. Experience with store maintenance and general store operations is essential. Key Competencies: Vendor Relationship Management Facilities & Maintenance Oversight Budget & Pricing Negotiation Attention to Detail Customer Service Problem-Solving Time Management Contact : Ms. Tripula - Mobile No. 7337338236

Proficient in advanced Excel functions and tools, Strong communication skills Data Presentation for Sales Meetings, Activation of pricing in DMS & Tally across various channels such as Horeca, Modern Trade, General Trade, E-Commerce. Sales analysis.

Job involves identifying overseas buyers for corrugated boxes, handling online outreach, order coordination, price negotiation, techno-commercial support, liaising with CHA/logistics, and boosting export sales in assigned international markets.

Job Title: Dispatch Incharge Location: Bhadua, Delhi Road, P.S. Dankuni, Hooghly, West Bengal 712250 (Beside SM Dhaba) Salary: 25,000 (In-hand, per month) Working Hours: Minimum 10-12 hours/day (as per workload), Flexible Shift Job Summary: We are hiring an experienced and capable Dispatch Incharge for our warehouse facility located in Dankuni, Hooghly. The ideal candidate must have strong ability in customer coordination, SAP Billing and documentation, Transporter handling and management, Freight Optimization. Key Roles and Responsibilities: Inward & outward stock movement Customer coordination SAP Billing & documentation Transporter handling and management Freight Optimization Coordinating with Sales Team and Warehouse management. Maintain accurate inventory records using SAP and Advanced Excel. Coordinate with the logistics and transport teams for dispatches and deliveries. Qualification: Graduate in any stream from a recognized university. Experience: Minimum 5 years of experience in warehouse/inventory management , supply chain, or logistics operations. Skills Required: Proficient in SAP (Warehouse/Inventory modules). Advanced working knowledge of MS Excel (including VLOOKUP, Pivot Tables, Reports). Ability to work under pressure and manage time effectively. Good coordination and communication skills with internal teams and external vendors.

Job Description: Office Assistant cum Sales co-Ordinator Position: Assistant Location : Borivali Key Responsibilities : 1) Proactively Sending Mails of Our Products / Updated Products to Customers 2) Proactively Arranging Meetings with Customers Making Meeting Sheet and Updating the sheet 3) Proactively Sending Documents to Customers 4) Proactively Handling Customers Engagement Program 5) Proactively Co-ordinating with Auditors and Visitors on Behalf of Company after inter departmental co-ordination 6) Routine Update to Customer about Status of their Order after inter departmental Co-ordination Preferably Weekly 7) All activities including Sending Samples to customers upto getting their approvals Close co-ordination with them 8) Maintaining Open Ended communications database and take it to the conclusions 9) Complete Interdepartmental Co-ordination required for this Job 10) Any and All other Responsibilities Given by Management Education : B.Sc / B.Pharm Experience : Min 5 Years

Key Responsibilities: Loading & Unloading: Safely load and unload IT equipment, including panel switches, servers, routers, cables, and other sensitive electronic components, or containers. Ensure proper handling, storage, and transportation to prevent any damage to goods. Equipment Handling: Use manual and mechanical handling equipment (e.g., forklifts, pallet jacks) to assist in moving heavy or bulky items. Follow all safety procedures while handling IT equipment to avoid injury or damage. Ensure that all IT equipment is properly packaged and labelled for transportation and storage. Handle packaging materials to ensure safe transit, using bubble wrap, foam padding, and other protective materials where necessary. Coordination with Team Members: Work closely with the warehouse and logistics teams to ensure timely and accurate handling of deliveries and shipments. Assist in loading and unloading tasks based on instructions from supervisors. Dispatch Process: To complete the dispatch process & to collect required documents or items for the dispatch to the client office or as well as vendor. Regards, Ekta Awasthy Deputy Manager-HR M:+91 9653318167

Job Title: Sales & Conversion Executive Department: Business Development Key Responsibilities Client Pitch & Education Confidently present and explain services (Structural Audit, Inspection, Direct Contracting) to verified leads. Educate society representatives on each services purpose, process, and benefits. Proposal Preparation & Delivery Craft customized service proposals (Audit, Inspection, PMC, Direct Contracting) based on client requirements. Dispatch proposals via email or WhatsApp and confirm successful delivery. Meeting Coordination & Follow-Up Schedule and lead introductory or decision-making meetings with society committees or designated contacts. Maintain regular outreach (calls, messages, emails) until the Structural Audit work order is secured. Audit Report Review Facilitation Organize and host post-audit report explanation sessions. Ensure stakeholders grasp key findings, urgency levels, and recommended next steps. PMC/Execution Conversion Keep the society engaged after the audit—provide status updates, address queries, and resolve concerns. Proactively drive conversion from audit to PMC or full project execution orders. CRM & Cross-Functional Coordination Log every interaction, meeting outcome, and status update in the CRM or lead-management tool. Liaise with internal technical and management teams to secure timely support for meetings, proposals, and client queries.

Job Title: Sales & Conversion Executive Department: Business Development Key Responsibilities Client Pitch & Education Confidently present and explain services (Structural Audit, Inspection, Direct Contracting) to verified leads. Educate society representatives on each services purpose, process, and benefits. Proposal Preparation & Delivery Craft customized service proposals (Audit, Inspection, PMC, Direct Contracting) based on client requirements. Dispatch proposals via email or WhatsApp and confirm successful delivery. Meeting Coordination & Follow-Up Schedule and lead introductory or decision-making meetings with society committees or designated contacts. Maintain regular outreach (calls, messages, emails) until the Structural Audit work order is secured. Audit Report Review Facilitation Organize and host post-audit report explanation sessions. Ensure stakeholders grasp key findings, urgency levels, and recommended next steps. PMC/Execution Conversion Keep the society engaged after the audit—provide status updates, address queries, and resolve concerns. Proactively drive conversion from audit to PMC or full project execution orders. CRM & Cross-Functional Coordination Log every interaction, meeting outcome, and status update in the CRM or lead-management tool. Liaise with internal technical and management teams to secure timely support for meetings, proposals, and client queries.

Role & responsibilities Coordinate sales team by managing schedules, Ensure the adequacy of sales-related equipment or material Respond to complaints from customers and give after-sales support when requested Store and sort financial and non-financial data in electronic form and present reports Handle the processing of all orders with accuracy and timeliness Inform clients of unforeseen delays or problems Monitor the teams progress, identify shortcomings and propose improvements Assist in the preparation and organizing of promotional material or events Ensure adherence to laws and policies Preferred candidate profile Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus; Good computer skills (MS Office) Proficiency in English Well-organized and responsible with an aptitude in problem-solving Excellent verbal and written communication skills A team player with high level of dedication Interested candidate can walk in or can connect on below details Dimpy Jhaveri -7304522799 Email id - hrd@sriimpex.com

Responsibilities: * Manage customer relationships * Ensure on-time deliveries * Oversee operations & pricing strategies * Collaborate with sales team * Optimize profitability * Team Management Annual bonus Leave encashment

Urgently hiring a Customer coordinator for a reputed Facility Management Company. Candidate should be female candidate Should be able to communicate in phone, email drafting, MIS preparation, customer satisfaction, client convincing capacity. Health insurance

Key Responsibilities: Be primary contact for students for academic guidance. Coordinate with teachers to manage , class schedules, student records Guide students about our courses. Handle registration process Work with academic & admin team. . Performance bonus Sales incentives

Role & responsibilities * Plan and schedule production as per customer requirements and delivery timelines * Monitor machine cycle times and optimize scheduling accordingly * Coordinate closely with the shopfloor and other departments to ensure smooth production flow * Track daily production output and address bottlenecks * Prepare and maintain production reports and MIS * Ensure proper utilization of machines and manpower * Work 50% of the time on the shopfloor for real-time monitoring Preferred candidate profile

JOB DESCRIPTION Job Title : Assistant Manager / Deputy Manager Department : Commercial Sub Department : Outside Sales - EXIM Reporting : Branch Manager / Sales Manager Role Summary: Develop Customers on EXIM and act as Focal point for sales for assigned portfolio of customers. Core Responsibilities: Identification of new customers and new businesses by existing customers. Prepare sales call plan for the week ahead Every Friday. Sales calls at new and existing customers’ premises – 12 calls per week. Prepare sales visit reports (outcome of the meeting and action plan) – within the First Monday of Visit week+ 1. Propose volume potential to pricing desks in HO / RO followed by AQUA Contract quotation filing through Sales Support Team. Collect market information (regards rates, new services, AOB) on competition activities and submit it to Sales manager. Generate sales leads for cargo controlled out of India and send to respective counter parts. Generate Specific Opportunities for Non-Maritime businesses. Respond to Sales Leads assigned. Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA) Be supported by sales support team for Rates filing. Develop overall market share / turnover in accordance to commercial strategy / Develop new businesses Promote SPOTON – Digital Products For Imports- Through Reverse Marketing / Sales Leads – Promote CC India products/ Services. Comply with all NOVA Business KPIS regarding Maritime Opportunities, Sales Target, Shipping and Non-Shipping Targets and any other new Targets given by commercial Management Key Performance Indicators: Min. 12 sales calls per week. Sales visit report within Monday of Visit week+1 Fulfilment of Sales Leads / Specific Opportunities KPI Qualifications and Skill Sets: Min. graduate Min. Experience of 5 years in shipping industry Good written and verbal communication skills MS office skills Go-getter and pro-active approach Good analysis skills

Opportunity with SGS India for the position of Customer Coordinator | Location - Ahmedabad Note: This position would be on 3rd Party Payroll. Company Profile: Established in 1878, SGS transformed grain trading in Europe by offering innovative agricultural inspection services. SGS is the world's leading inspection, verification, testing and certification MNC. We are recognized as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around the world. We cater quality services to 9 Businesses in India like Consumer & Retail Services, Oil & Gas, Industrial services, AFL, Minerals etc. Kindly visit our Global Website: www.sgs.com India Website: www.sgsgroup.in Experience - Fresher to 1-2 Years Education - B. Sc in Chemistry Walkin Details - 12th June and 13th June Time - 9:30 am - 4:30 pm Location - Ahmedabad, Gujarat Following is the Job Description for Customer Coordination: 1) To Operate SLIM software for sample registration. 2) To register the samples in SLIM after proper review of Test request form and prepare and provide Job order estimate/Performa invoice. 3) Maintain documents of Test request form and other documents pertaining to sample registration. 4) To Liaise with clients for queries regarding test inquiry, sample and result/reports. 5) To Prepare quotation based on the inquiry of clients and lab capability and provide the same to the clients. Maintain Quotation records. 6) Liaise with clients for sample, testing, report and invoice related queries and maintain all relevant documents. 7) To operate SLIM software for updating of client database, price codes etc in absence of Super user with help of QAC. 8) To handle Purchase from the software iProc. And handling invoices and challans of lab consumables and other requirements. 9) Report, review and authorization of results. 10) To evaluate the significance of deviation 11) Responsible for contract review of regular jobs in absence of admin assistant. 12) Control of report stationary. 13) Supplier evaluation Interested Candidates please share your updated CVs on fleur.dsouza@sgs.com

Job Title : Executive/Senior Executive Long Idle Department : Customer Care Sub Department : Longstay Reporting : Manager Long Idle Core Responsibilities: Ensure to send Idle notices to the consignee/shipper and the custodian as per the guidelines for all locations. Issuing letters to Customs and sending reminders if case not resolved. To monitor the responses received from the consignee on the imports above 30 Days and follow up till the units are cleared. Follow up with the Load port for additional information and assistance from the consignee/ shipper. To track the potential long stay and idling units based on the responses from the consignee and the nature of the cargo (particularly low-value cargo). Alert the head office about the same. To track all the perishable and reefer containers, follow up with the consignee to ensure immediate clearance before the cargo expiry. If possible, abandon of such cases, then alert the concern stakeholders including the POL/Shipper/Head Office/Line Management/HoLogistics/Consignee/Custodian & Customs about the sensitivity of the case, consequences and the cost involved including destruction of cargo. Communicate and take approval from HO Logistics for cases where waiver request received from the consignee Negotiate with consignee for more recovery as well resolve the case immediately. Maintain all above 30 days Master database file which include all the information of Longstay cases(Notices issued, letter issued to custodian/customs, shipper/consignee response & status). Ensure the necessary DDSM updation for all the waiver cases solved. Ensure necessary moves updated for the containers cleared through auction/destruction or destuffed where no recovery from consignee. Provide the information to DDSM desk for all such cargoes for D&D cleaning of such containers. May have to visit the Custodian & Customs to discuss about the delay in disposal / if the case is not progressing and escalation if no response/results from the authorities. Follow up with the Legal team and the lawyers till containers are back to our custody as empty. Review cases with the management where legal advice may be required and cases where Management involvement is necessary. Prepare Reports on the performances and the trend of long stay based on Locations/ Services/Commodity. Ensure regular detailed review to measure progress and update the management fortnightly. Publish Monthly statistics-based reasons such as: Containers are detained/seized for any reason by any lawful government agency. Consignee delaying but showing interest to clear. Consignee demanding waiver of charges. Under custodian control (Awaiting Auction/destruction) Container is to be re-exported to another country. Dispute between shipper and consignee. Court case Key Performance Indicators: To ensure Import Long stay units below the set target as per functional objective. To ensure units above 180 days are in the Auction list. Qualifications and Skill Sets: Minimum Graduate 2-4 years’ experience in shipping/CFS. Excellent written and verbal communication. Result-oriented and highly motivated self-driven individual. Legal Knowledge related to shipping and Customs Act. Knowledge of procedures location wise Good Analytical Skills. Good with MS-Office tools

Responsibilities: * Lead sales strategy development * Coordinate customer visits * Manage dispatch planning process * Oversee technical sales efforts * Ensure on-time delivery performance