Customer Care - Query Receiver

As an efficient Call Handler at our organization in Surat, your primary responsibility will be to serve customers by providing relevant information, resolving internal service problems, and escalating issues if necessary. You will also be responsible for proactively reaching out to customers, collecting and analyzing their feedback, responding to reviews, and developing helpful content based on customer knowledge. In addition to your primary role, you will be expected to assist other officers in solving queries when there is an excess workload. It will also be crucial for you to adhere to organizational processes and policies, providing feedback on system enhancements and overall organizational improvements as needed. The ideal candidate for this position should have a minimum of 24 months of experience, hold an MBA/PGDM qualification, and possess sound understanding skills in the field of operations. We welcome applications from candidates of any gender. If you are looking to utilize your customer service skills and contribute to the operational efficiency of our organization, we encourage you to apply for this role.,