Customer Care Manager

7 - 12 years

4 - 6 Lacs

Posted:4 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • To analyze the technical complaints of the vehicle in the field.
  • To provide feedback on Product Performance and for Product
  • Improvement.
  • To assist in spare parts requirement in co- ordination with Spare Parts division.
  • Inspection of failed components to give decision.
  • To train Dealers/ Customers / Technicians on Product and driving.
  • To visit Dealer and Customer to provide technical assistance.
  • To rectify defects in vehicles / overhaul aggregates.
  • To inform manufacturing team on the field expectation.
  • Help NPI team to know the market feedback & customer expectation
  • To interact with customers on Sales & Marketing of Buses

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