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Sonalika Tractors
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Customer Care Executive

Customer Care Executive

Sonalika Tractors

4 - 8 years

6 - 10 Lacs

Bahadurgarh Punjab

Posted:1 month ago| Platform:

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Skills Required

Customer Service Tractor Service customer relationship After Sales CSI Voice Process Customer Handling CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Responsible for achieving monthly / yearly service target in assigned territory. 2. Shall be responsible for training and development of dealer staff and CCT. 3. Shall be responsible for parts / Lubes availability as per market requirement. 4. Responsible for evaluation of dealer infrastructure & CIP Implementation as per Norms, in assigned territory. 5. Responsible for maintaining & improving customer satisfaction in assigned territory through the project rolled out. 6. Shall maintain relationship with OEM & Support dealer in resolution of customer complaints. 7. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer. 8. Ensure there is positive relationship between dealer and stockiest for smooth spare parts business. 9. Track & Follow up for Speed up the delivery of V.O.R from distributor to dealer. 10. Plan & execute service promotional activities & initiatives, as per business plan in assigned territory.

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Sonalika Tractors

Manufacturing / Agriculture

Delhi

2000+ Employees

773 Jobs

Key People

Rohit Tandon

CEO
Dinesh Bansal

Head of Operations
Amit Saini

Director of Sales and Marketing

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Customer Care Executive