Posted:1 week ago|
Platform:
On-site
Full Time
Manage customer support via phone calls, emails, WhatsApp, live chat, etc and respond within set timelines
Generate sales leads
Identify and assess customers’ needs to achieve or rather exceed satisfaction
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Possessing excellent product knowledge to enhance customer support.
Language skills - Strong expertise of Arabic, Urdu, English, Hindi. (Read / Write / Speak / Understand)
Proven customer support experience or experience as a Client Service Representative of 2 years
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and a
Job Types: Full-time, Permanent, Fresher
Schedule:
Language:
Work Location: In person
SHR Lifestyles Pvt Ltd
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