Posted:3 days ago|
Platform:
Work from Office
Full Time
Technical Competencies - Proficiency in CRM systems and call centre software. - Ability to use data entry systems effectively and accurately. - Competency in basic computer applications (e.g., Microsoft Office).
Soft Skills - Strong communication and interpersonal skills. - Excellent problem-solving and analytical abilities. - Ability to remain calm and professional under pressure. - Empathy and a customer-focused mindset.
Qualifications - Education: High school diploma or equivalent; technical certification in lift maintenance or related
field preferred.
Experience Requirements
- 2-5 years in a customer service or support role, preferably in a fast-paced environment.
- Experience in handling complaints and resolving conflicts.
- Experience in roles requiring shift work or managing customer service in a round-the-clock
capacity. - Capability to manage multiple cases simultaneously while keeping track of follow-ups. - Expert in de-escalation techniques and conflict resolution can be a plus.
Nibav Lifts
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