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Customer Care Executive

0 years

0 Lacs

Posted:5 days ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview:

We are looking for a motivated and detail-oriented Customer Relationship Executive to join our student support team. The ideal candidate will be responsible for managing student interactions, maintaining records, and providing timely support through calls, emails, and digital platforms.

Key Responsibilities:

  • Communicate effectively with students and respond to queries in a professional manner
  • Maintain accurate records of student conversations in spreadsheets and internal databases
  • Manage email communication and ensure timely follow-up with students
  • Provide a customer-oriented experience to enhance student satisfaction
  • Coordinate with internal teams to ensure query resolution
  • Assist in updating and maintaining CRM tools and Excel-based reports

Required Skills:

  • Excellent verbal and written communication skills in English
  • Strong listening and interpersonal skills
  • Proficiency in Microsoft Excel and Microsoft Word
  • Ability to manage emails professionally and maintain proper documentation
  • Organized, detail-oriented, and capable of multitasking
  • Basic digital literacy and familiarity with CRM tools is a plus

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

Schedule:

  • Day shift
  • Morning shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Location:

  • Noida, Uttar Pradesh (Required)

Work Location: In person

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