Customer Care Executive

1 years

2 - 4 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Service Executive – Blended Process (Voice + Chat)
Process: Blinkit (Blended Customer Support)

Key Responsibilities:

  • Handle incoming customer queries via chat and voice calls
  • Resolve customer concerns with accuracy and empathy
  • Maintain excellent communication standards with clear, polite, and professional responses
  • Document interactions and update systems accurately
  • Meet daily targets for response time, resolution, and customer satisfaction

Eligibility Criteria:

  • Education: 12th Pass, Undergraduate, or Graduate (any stream)
  • Experience: Freshers & candidates with prior chat or customer service experience are welcome
  • Communication: Should be confident with Versant Level 5 communication, good comprehension & vocabulary skills
  • Computer Knowledge: Basic system handling is a must
  • Gender: Both Male and Female can apply
  • Interview Mode: Face-to-face only
  • Training: 15 Days (Stipend of ₹1,000/day based on present days)
  • Cab Facility: Not available

Shift Details:

  • For Female Candidates: General Day Shift
  • For Male Candidates: Rotational Shifts (24x7 with Night Shifts)

Work Days:

  • 6 Days Working
  • 1 Rotational Week Off

Salary:

  • Freshers: ₹28,000 CTC | ₹24,250 In-hand
  • Experienced (Chat/Customer Support): ₹32,500 CTC | ₹28,750 In-hand
  • Attractive Incentives (Based on performance)
  • For Male Candidates: Rotational Shifts (24x7 with Night Shifts)

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift
  • Rotational shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • Have you ever taken the Versant English Test? If yes, what was your score or level (e.g., Level 5 or equivalent)?

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • Fluent English (Required)

Work Location: In person

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