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Jobs in mumbai city
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ROYALUX PRODUCTS PVT LTD
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Customer Care Executive

Customer Care Executive

ROYALUX PRODUCTS PVT LTD

2 - 7 years

|

0 Lacs

Posted:1 day ago| Platform: Shine logo

Apply

Skills Required

administration work customer support customer care back office

Work Mode

On-site

Job Type

Full Time

Job Description

RoyalUX Products Pvt Ltd is seeking a dedicated and customer-focused

Customer Care Executive

to provide exceptional support to our valued customers. The successful candidate will handle customer inquiries, resolve complaints, and ensure a positive experience with our products and services.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, or chat.
Provide accurate product information and assist customers with their requests.
Resolve customer complaints efficiently, ensuring customer satisfaction.
Record and update customer interactions and transactions in the CRM system.
Follow up with customers to ensure their issues are resolved.
Collaborate with other departments to address customer concerns effectively.
Maintain a high level of product knowledge to assist customers better.
Gather customer feedback and relay insights to the management team for continuous improvement.

Qualifications:

Proven experience in customer service or a similar role.
Excellent communication and interpersonal skills.
Problem-solving skills and patience.
Ability to work in a fast-paced environment.
Familiarity with CRM systems and MS Office.
High school diploma or equivalent; higher education preferred.

Skills & Attributes:

Customer-oriented attitude.
Strong multitasking abilities.
Good listening skills.
Ability to handle challenging situations calmly.
Positive attitude and a professional demeanor.

More Jobs at ROYALUX PRODUCTS PVT LTD

Customer Care Executive

mumbai city

INR 0 - 0 Lacs

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ROYALUX PRODUCTS PVT LTD

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