What if companies had truly informed, engaged, and influential employees?
This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication , Employee Advocacy , and Employee Engagement .
11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.
International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai.
Sociabble was founded by two pioneers of the Internet, Jean-Louis B nard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.
Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.
It is in the Customer Success team that a permanent position is vacant:
Customer Account Manager
As a Customer Account Manager, you are responsible for the business strategy and development of your client portfolio in APAC. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble s solutions.
You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT ) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams.
Your role is structured around four strategic pillars:
Account management
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Manage the entire sales cycle, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals within your portfolio
Strategic advisory
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Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR ), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy
Driving Sociabble deployment & adoption
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Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)
Inspire, manage & share knowledge
Qualifications
The ideal Candidate
Sales & account management expertise
Languages & work Style
Stakeholder engagement & client relations
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Skilled at engaging with C-level executives, HR Directors, Communication Directors, and Project Managers
Essential skills & knowledge
Expertise in new technologies, SaaS, and digital transformation
Deep understanding of internal communication, social networks, and community management Team management experience is a plus - while not mandatory, prior leadership or mentoring experience is highly valued
Mandatory experience(please note that applications that do not meet these criteria cannot be considered)
Minimum 4 years in a related position, including experience handling APAC customers
Fully bilingual in English(C2 level required) Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation) Ability to manage multiple complex projects simultaneously Demonstrated expertise in High-Touch portfolio management
Our perks:
Join an
international Scale Up SaaS
that s certified as a Great Place to Work and as a Best Workplace for 2023.
Explore your new role
with personalized and comprehensive onboarding
, followed by workshops, Friday trainings, and year-round training sessions!
Enjoy benefits
designed for your well-being at work: healthcare
support, paid leaves
and sick days
. Find your perfect balance with
hybrid and flexible work
(#LI-Hybrid), all while reuniting with your team in our beautiful office in Bombay each Thursdays. Connect with your colleagues through
numerous events
: afterworks, team buildings, town halls. Choose a
committed company
: partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions. Embody our
values
: kindness, ambition, humility. At Sociabble, we are Bootstrappers . Our recruitment process:
- Video meeting (45 minutes) via Teams with Lousia, Talent Acquisition.
- Manager interview (1h30) with Laura, Chief Customer Officer.
- Interview (45 minutes) with Krusha, Head & Director of APAC.
- Simulation (1h) with Krusha, Laura & Jeoffrey, Customer Success Director.
- Informal meeting (15 minutes) with Vaibhavi, Digital Project Manager.
- Reference check
Important information before applying:
-
Permanent Position
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Based in Mumbai
All your information will be kept confidential according to EEO guidelines.
