CSA (Customer Service Associate)

Job Description

• Greet customers warmly and provide assistance as needed.
• Address customer inquiries and concerns in a friendly and professional manner.
• Provide information on prescription and over-the-counter medications, including usage and side effects.
• Accurately input prescription information into the pharmacy computer system.
• Ensure the correct labeling and packaging of medications.
• Maintain inventory levels by stocking shelves and monitoring expiration dates.
• Assist in ordering and receiving pharmaceutical supplies and medications.
• Conduct regular inventory checks and report discrepancies to the pharmacist.
• Handle cash transactions and manage the cash register.
• Maintain accurate and up-to-date customer records.
• Ensure compliance with all pharmacy laws and regulations.
• Maintain a clean and organized work environment.
• Follow safety protocols and procedures to ensure a safe environment for customers and staff.
• Communicate effectively with pharmacists, other healthcare professionals, and customers.
• Relay important information to customers and address any follow-up questions or concerns.
• Responsible for performing home delivery and cash deposit tasks as needed.

Job Requirements:

• Minimum qualification: 10th pass
• Proficiency in Malayalam is essential; ability to read, write, and understand basic English is required
• Must be computer literate and comfortable using digital systems
• Willingness to work in rotational shifts, including late shifts up to 11 PM
• Must own a two-wheeler with a valid driving license, as the role includes home delivery responsibilities
• Age limit: Candidates must be below 35 years
• Should be open to relocation, as we have operations across India. However, location preference will be considered based on availability
• Male candidates preferred due to the nature and timing of the role

Perks & Benefits:

• Provident Fund (PF)
• Employee State Insurance (ESI)
• Accident Insurance coverage up to ₹5 lakhs
• Life Insurance coverage up to ₹3 lakhs
• Annual Performance Bonus
• Gratuity as per company policy
• Attractive Sales Incentives

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹22,800.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you gone through the Job Description and Requirements? It is mandatory you to understand about the job and apply if your are really interested.

License/Certification:

• 2 Wheeler Licence (Required)

Work Location: In person