CSA (Customer Service Associate)

35 years

2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description

  • Greet customers warmly and provide assistance as needed.
  • Address customer inquiries and concerns in a friendly and professional manner.
  • Provide information on prescription and over-the-counter medications, including usage and side effects.
  • Accurately input prescription information into the pharmacy computer system.
  • Ensure the correct labeling and packaging of medications.
  • Maintain inventory levels by stocking shelves and monitoring expiration dates.
  • Assist in ordering and receiving pharmaceutical supplies and medications.
  • Conduct regular inventory checks and report discrepancies to the pharmacist.
  • Handle cash transactions and manage the cash register.
  • Maintain accurate and up-to-date customer records.
  • Ensure compliance with all pharmacy laws and regulations.
  • Maintain a clean and organized work environment.
  • Follow safety protocols and procedures to ensure a safe environment for customers and staff.
  • Communicate effectively with pharmacists, other healthcare professionals, and customers.
  • Relay important information to customers and address any follow-up questions or concerns.
  • Responsible for performing home delivery and cash deposit tasks as needed.

Job Requirements:

  • Minimum qualification: 10th pass
  • Proficiency in Malayalam is essential; ability to read, write, and understand basic English is required
  • Must be computer literate and comfortable using digital systems
  • Willingness to work in rotational shifts, including late shifts up to 11 PM
  • Must own a two-wheeler with a valid driving license, as the role includes home delivery responsibilities
  • Age limit: Candidates must be below 35 years
  • Should be open to relocation, as we have operations across India. However, location preference will be considered based on availability
  • Male candidates preferred due to the nature and timing of the role

Perks & Benefits:

  • Provident Fund (PF)
  • Employee State Insurance (ESI)
  • Accident Insurance coverage up to ₹5 lakhs
  • Life Insurance coverage up to ₹3 lakhs
  • Annual Performance Bonus
  • Gratuity as per company policy
  • Attractive Sales Incentives

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹22,800.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Have you gone through the Job Description and Requirements? It is mandatory you to understand about the job and apply if your are really interested.

License/Certification:

  • 2 Wheeler Licence (Required)

Work Location: In person

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MedPlus Health Services Limited logo
MedPlus Health Services Limited

Healthcare

Lagos

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