CS & OTC Associate

Do you like to work as an integral part of the Customer Service Order to Cash department? Would you like to provide outstanding customer experience to our internal and external customers? About Team The Order to Cash department is responsible for managing the complete order processing cycle, from order entry to invoicing customers. This role ensures the accurate processing of customer orders (agreements) and the management of renewals. The team oversees the efficient fulfillment and invoicing of orders while maintaining high levels of customer satisfaction. About the Role As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products. You will play a crucial role in executing ordering processes to ensure timely and successful delivery. This role offers opportunities for learning, development, and creating insightful reports to share knowledge and drive improvements. Responsibilities To work as an integral part of the OTC department by providing outstanding customer service to our internal and external customers. Providing efficient, timely, and accurate service to Elsevier stakeholders in creating/managing agreements and coordinating the invoicing of electronic products Working with regional departments and other stakeholders (sales, business Controllers & Print fulfillment Team, etc.) to ensure that contractual obligations to/from customers are met and that the processes are followed according to the requirements. Accurately and timely processing of multi-year agreements according to the terms and conditions of the subscription agreement. Act as the go to person within a department or function for questions and problems within his/her area of expertise. Requirements 2 to 5 years of experience (preferably in Operations) Willingness to work in shifts Strong customer service experience Excellent problem-solving skills Ability to adapt to a fast-paced administrative environment Proficiency in Microsoft Office, especially Excel Strong communication and collaboration skills Ability to work effectively in a team and matrix organization