Chat Support Executives Mortgage/Processing/Servicing, Global Clients White Horse Manpower Consultancy

1.0 - 6.0 years

4 - 5 Lacs

Mangaluru

Work from Office

Respond to customer inquiries via live chat platforms professionally Process digital service requests related to mortgage a/c, servicing, documentation Coordinate with internal departments for a/c updates issue resolution Adhere policies Required Candidate profile Assist peers and improve knowledge sharing. Maintain accurate documentation of customer interactions and actions taken. Exp in Mortgage Chat Support, Loan Servicing, or Banking BPO processes. Perks and benefits Perks and Benefits

Posted 1 week ago

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CRM and Systems Admin Eurofins

5.0 - 8.0 years

8 - 13 Lacs

Faridabad, Haryana, India

On-site

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Serve as primary contact for CRM between all Users and Group CRM Team. Provide day-to-day support and problem-solving for Users Prepare dashboards and generate data insights to fuel business growth. Produce training materials/ sessions and onboard new users Manage utilisation and adoption, identify gaps to drive users to reach Sales KPIs. Develop data governance policy to ensure data integrity and perform regular check to monitor cleanliness. Share practical knowledge and best practices among all offices to encourage self-learning by users. Work with Group CRM Team and the business in shaping new developments of CRM.

Posted 1 week ago

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Non-Voice Email/Chat Support Jobs Any Experience in International BPO White Horse Manpower Consultancy

1.0 - 6.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Handle email &chat-based customer service inquiries Address concerns related to mobile plans, billing, internet services, and account settings Accurately update customer interactions in internal tools/CRM Any International Bpo exp Voice / Nonvoice Required Candidate profile Follow standard operating procedures and compliance guidelines Comfortable with rotational shifts, especially early mornings Experience in BPO/telecom chat/email processes is a plus Perks and benefits Perks and Benefits

Posted 4 weeks ago

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Support Executive (CRM/ERP Implementation & Support Specialist) Cravingcode Technologies

1.0 - 3.0 years

2 - 3 Lacs

Noida, Navi Mumbai

Work from Office

This is a full-time on-site role for a CRM and ERP Implementation & Support Executive at Buildesk. The role involves implementing and supporting CRM and ERP systems, managing customer relationships, analyzing sales data, and overseeing project management tasks. Key Responsibilities Lead the end-to-end implementation of CRM and ERP systems, aligning with client requirements. Customize and configure solutions to optimize business processes. Provide expert support, troubleshooting, and training to clients and internal teams. Collaborate with stakeholders to gather feedback and enhance system performance. Conduct training sessions. Ensure timely resolution of technical issues while maintaining high customer satisfaction. Monitor customer health metrics to implement measures that reduce churn risks.Identify opportunities for upselling and cross-selling, contributing to revenue growth. Partner with sales and onboarding teams to ensure a smooth customer transition from sales to implementation. Expanding the customer base by upselling and cross-selling. Knowing your competition and strategizing accordingly. Skills Required Analytical Skills, Sales, and Project Management skills Excellent Communication and Customer Relationship Management (CRM) skills Experience in implementing and supporting CRM and ERP systems Ability to analyze sales data and interpret results Strong problem-solving and decision-making abilities Project Management certification is a plus Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product Proficient in all Microsoft applications. Superior product knowledge. A team player with leadership skills.

Posted 1 month ago

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CRM Business Analyst (Business Technology Group) Array Job Solutions

7.0 - 12.0 years

15 - 30 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Dear Candidates, Greetings..!! Responsibilities: CRM system support, upgrades, and user management Data integrity, reporting, and dashboard creation (Power BI preferred) Integration with business applications, automation of CRM processes Collaborate with business teams to gather and translate requirements Provide training and maintain system documentation Skills Required: Salesforce / Dynamics 365 / CRM Nxt Power BI / Data Analytics API, CRM Integrations, and Automation tools Excellent communication and stakeholder management

Posted 1 month ago

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