39 Crm Integration Jobs - Page 2

Division: Lead Management System Designation: Dialer Officer Location: Ghansoli (Mahape- Navi Mumbai) Experience: 4-7 years Other Benefits: Incentives + Annual Bonus + Medical benefits. ROLES & RESPONSIBILITIES: Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters. Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns. Develop, analyze and distribute agent statistics and identify trends to help determine the need for strategy changes and/or training Optimize daily performance on the Dial Connection Telephony platforms and ensures appropriate staffing levels are in place to meet and exceed the necessary inbound and outbound call/contact volume Responsible for day-to-day administration and monitoring of predictive dialer system including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies Manage dialer performance metrics to world class standards including service levels, occupancy and call routing to ensure KPI's are surpassed Executing dialer strategy for multiple departments Manage daily campaign strategies and campaign loads are penetrated efficiently and effectively including left messages via human or virtual Responsible for development, testing, implementation and production of daily business reporting Completes regular Quality Assurance monitoring of the dialer systems and processes Ensure State/Country compliance requirements Functions as primary point of contact to dialer strategies (sales) and advocate for team strategic insight, results and makes recommendation for process/system changes Identifying and implementing process improvements. Effective communication verbal and written skills, excellent time management and organizational skills, attention to detail and problem-solving skills and demonstrated analytical competencies Education and Experience: Minimum 4 years previous experience in a high-volume contact center while possessing the ability to handle multiple priorities and projects simultaneously Technically competent on the Dial Connection systems and involve in CRM integration with dialer system. Will be able to drive the shift alone and will be able guide subordinates in require situation. Technically strong and will be able to manage PAN INDIA dialer operations. Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, supervisors, subject matter experts, and application users Communicate and collaborate with developers and subject matter experts to establish the technical and functional requirements for new contact center and marketing driven initiatives

Hands on Functional Experience in entire Sales Process and / or Service Management. 2-4 years exp. of deploying Line of Business solution (CRM) and interacting with end users and IT implementation teams. Required Candidate profile Involved in Requirement Gathering ,Documentation of processes,prototyping and testing during deployment of Line of Business application within their company / client.

As the Senior Salesforce QC Administrator, you will be instrumental in driving operational efficiency and data integrity by managing Salesforce configurations, integrations, and change management processes. You will collaborate closely with various departments to understand their business needs and translate them into effective Salesforce solutions. You will serve as a subject matter expert to support individual departments. Responsibilities: Salesforce Administration: Partner with sales, service, and operations teams to understand their needs and configure Salesforce accordingly. Manage the Salesforce instance, security, permissions, and data governance. Design and implement automations and workflows to streamline business processes. Configure and maintain custom objects, fields, layouts, and reports & dashboards. Integrate Salesforce with other enterprise applications (e.g., CRM, ERP). Develop and maintain Salesforce documentation and user training materials. Analyze Salesforce data to identify trends and opportunities for improvement. Stay up to date on the latest Salesforce features and best practices. Implement effective change control procedures and documentation. Quality Control & Testing: Establish testing protocols to validate Salesforce updates before deployment. Develop automated testing scripts and manual validation processes to ensure system integrity. Conduct thorough sandbox testing and user acceptance testing (UAT) in collaboration with stakeholders. Maintain strict version control and change logs to document testing results and system modifications. Deployment & Change Management: Lead deployment efforts, ensuring that Salesforce changes move from sandbox to production with minimal disruption. Manage release cycles, including hotfixes, major updates, and system enhancements. Implement structured rollback plans to mitigate deployment risks. Maintain documentation in Azure DevOps, tracking all system changes and deployment statuses. Oversee the intake of change requests, ensuring clear documentation, prioritization, and implementation guidelines. Ensure all deployments meet compliance and security standards, adhering to best practices for data governance. Qualifications Minimum of 7 years managing complex projects in an English-based environment. Ability to work independently and manage multiple priorities. Minimum 3 years of experience as a Salesforce Administrator. Excellent analytical and problem-solving skills. Proven experience in Salesforce configuration, customization, and automation. Strong understanding of Salesforce Sandbox Environments and deployment tools Experience with Salesforce integrations. Experience with Azure DevOps or similar version control systems. Strong understanding of change management principles and methodologies.

Job Title: Senior PHP Developer SugarCRM Location: Remote Job Type: Full-Time, Permanent Experience Level: Senior (6+ years) About the Role: We are looking for a highly skilled Senior PHP Developer with strong expertise in SugarCRM to join our growing remote development team. You will be responsible for designing, developing, customizing, and maintaining complex CRM solutions built on the SugarCRM platform. This is a critical role that requires advanced PHP skills and a deep understanding of CRM systems to help drive our digital transformation and client success. Key Responsibilities: SugarCRM Development & Customization: Customize and extend SugarCRM modules, workflows, logic hooks, and APIs Implement user interfaces, dashboards, and business processes within SugarCRM Perform data migrations and system integrations with third-party applications Backend PHP Development: Write clean, scalable, and well-documented PHP code Design and implement RESTful APIs for system integrations Optimize performance and troubleshoot PHP and CRM issues Technical Leadership: Participate in solution architecture and technical design discussions Guide junior developers and conduct code reviews Collaborate with cross-functional teams including QA, DevOps, and Product Maintenance and Support: Monitor SugarCRM instance for performance, reliability, and security Implement upgrades and patches as needed Resolve bugs and provide ongoing support to internal and client stakeholders Required Skills and Experience: 5+ years of experience in PHP development 3+ years of hands-on experience with SugarCRM (Community or Enterprise Edition) Strong knowledge of MVC architecture, OOP principles, and design patterns Proficiency in MySQL/MariaDB for data modeling and query optimization Experience developing and consuming REST/SOAP APIs Familiarity with front-end technologies like JavaScript, HTML5, CSS3, jQuery Experience with version control tools (e.g., Git) Solid understanding of CRM concepts, workflows, and automation Nice-to-Have Skills: Experience with SuiteCRM Familiarity with Laravel or other modern PHP frameworks Experience integrating CRM with marketing tools, ERP systems, or payment gateways Knowledge of Docker, Linux command line, and deployment processes Exposure to Agile/Scrum methodologies and tools like JIRA or Trello What We Offer: 100% Remote Work Work from anywhere Competitive salary Opportunity to work on global projects and cutting-edge CRM solutions Skill development support and certifications

Dear Candidates, Greetings..!! Responsibilities: CRM system support, upgrades, and user management Data integrity, reporting, and dashboard creation (Power BI preferred) Integration with business applications, automation of CRM processes Collaborate with business teams to gather and translate requirements Provide training and maintain system documentation Skills Required: Salesforce / Dynamics 365 / CRM Nxt Power BI / Data Analytics API, CRM Integrations, and Automation tools Excellent communication and stakeholder management

Dear Candidates, We have an opening for Oracle CPQ Developer Years of Experience : 5-12 yrs Notice Period - Immediate Joiner, 15 days, 30 days & Currently Serving Notice Period Locations : Bangalore, Hyderabad, Pune, Chennai & Noida Responsibilities Strong technical skills in CPQ Product Configuration, BML Scripting, BMQL. Integration experience of Oracle CPQ with CRM/ERP like Oracle Sales, Salesforce, EBS, JDE etc. and other 3rd party applications is big plus. Expertise in BOM, System Configuration, ABO and Integrations is an added advantage. Experience with web services standards and technology including WSDL, SOAP, REST, XSL. Experience and familiarity with web technologies including HTML, CSS, JavaScript Strong skills in XML and XSL. Should be familiar with CPQ implementation best practices and standard documentation. Preferred candidate profile Build futuristic solutions using Oracle CPQ to solve customer problems Interacting with customer on on-going basis to understand their problem and identify excellence areas Design experience & understanding of the core CPQ architecture Develop and support Configuration, Commerce, integrations, reports, workflow, BML and custom development in a CPQ environment. Develops web services API integrations with other systems including CRM systems Create, execute and document the tests necessary to ensure that an application or technical environment meets functional specifications and performance requirements. For more details pls contact & share your updated CV to: Anushri Email : anushri.kaushik@edcs.co.in Contact Number : 9148906624

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Any Btech degree Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements in a dynamic work environment. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Develop and customize Microsoft Dynamics CRM solutions. Collaborate with stakeholders to gather and analyze requirements. Implement and integrate CRM solutions with other systems. Provide technical support and troubleshooting for CRM applications. Stay updated on the latest CRM technologies and best practices. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical. Strong understanding of CRM customization and configuration. Experience in CRM integration with other systems. Knowledge of CRM data migration and data management. Good To Have Skills: Experience with CRM SDK development. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Dynamics CRM Technical. This position is based at our Chennai office. A Any Btech degree is required. Qualifications Any Btech degree

Seeking a LinkedIn specialist with 2+ years of experience in managing founder and company profiles. Must excel in content strategy, lead generation, brand voice, and analytics to drive growth and engagement in B2C space. Required Candidate profile Expertise in LinkedIn strategy, content scheduling, lead gen, SEO, analytics, B2C copywriting, basic design (Canva/Figma), and CRM tools. Must manage founder and company pages effectively.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to troubleshoot and address system malfunctions. Develop and implement strategies to enhance system performance and reliability. Document troubleshooting steps and solutions for future reference. Provide training and support to end-users on system functionalities. Professional & Technical Skills: Must To Have Skills: Proficiency in Cloud Contact Center Implementation. Strong understanding of cloud-based contact center solutions. Experience in troubleshooting and resolving technical issues in a contact center environment. Knowledge of telephony systems and call routing technologies. Hands-on experience with contact center analytics tools. Familiarity with CRM integration and API configurations. Additional Information: The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Dear Candidates, We have an opening for Oracle CPQ Developer Years of Experience : 4-10 yrs Notice Period - Immediate Joiner, 15 days, 30 days & Currently Serving Notice Period Locations : Bangalore, Hyderabad, Pune, Chennai & Noida Responsibilities Strong technical skills in CPQ Product Configuration, BML Scripting, BMQL. Integration experience of Oracle CPQ with CRM/ERP like Oracle Sales, Salesforce, EBS, JDE etc. and other 3rd party applications is big plus. Expertise in BOM, System Configuration, ABO and Integrations is an added advantage. Experience with web services standards and technology including WSDL, SOAP, REST, XSL. Experience and familiarity with web technologies including HTML, CSS, JavaScript Strong skills in XML and XSL. Should be familiar with CPQ implementation best practices and standard documentation. Preferred candidate profile Build futuristic solutions using Oracle CPQ to solve customer problems Interacting with customer on on-going basis to understand their problem and identify excellence areas Design experience & understanding of the core CPQ architecture Develop and support Configuration, Commerce, integrations, reports, workflow, BML and custom development in a CPQ environment. Develops web services API integrations with other systems including CRM systems Create, execute and document the tests necessary to ensure that an application or technical environment meets functional specifications and performance requirements. For more details pls contact & share your updated CV to: Anushri Email : anushri.kaushik@edcs.co.in Contact Number : 9148906624

Job Description: Senior Software Developer (Laravel/MySQL/jQuery) Position : Senior Software Developer Experience Required : 5-7 years Industry : CRM, ERP, and HRM Location : Gurugram Type : Full-time Job Overview: Seeking a highly experienced Senior Software Developer with a strong background in Laravel, MySQL, and jQuery, along with proven expertise in creating APIs, integrating third-party systems, and working with AWS. The ideal candidate should have prior experience in CRM, ERP, and HRM systems, as well as in the design of custom reports and dashboards, and possess a foundational knowledge of HTML and CSS. Key Responsibilities: 1. Application Development: Develop, maintain, and enhance web applications using Laravel (PHP) framework. Design and optimize database structures in MySQL. Develop front-end functionality using jQuery and other JavaScript libraries. Utilize basic knowledge of HTML & CSS for building and maintaining front-end features. 2. API Creation & Integration: Design, build, and document RESTful APIs for internal and external use. Integrate 3rd party systems and services into applications. Collaborate with different teams to ensure smooth data exchange between systems. 3. AWS & Cloud Solutions: Manage and maintain AWS S3 buckets for storage solutions. Work on AWS infrastructure, ensuring scalability, security, and performance. Handle deployment, troubleshooting, and support within AWS environments. 4. CRM/ERP & Logistics Solutions: Develop and customize CRM and ERP solutions for contact center and logistics- related applications. Integrate logistics CRM/ERP with various 3rd party service providers (e.g., shipment tracking, route optimization). 5. Team Collaboration: Work closely with cross-functional teams, including business analysts, designers, and other developers, to deliver robust solutions. Provide guidance and mentorship to junior developers on the team. 6. Code Quality & Best Practices: Write clean, scalable, and well-documented code. Ensure adherence to coding standards and best practices for web development. Conduct code reviews and contribute to improving development processes. 7. Troubleshooting & Optimization: Debug issues across the entire stack (backend, frontend, database). Optimize code and queries for performance and scalability. Qualifications & Skills: • Technical Skills: Proficient in Laravel (PHP) development. Strong expertise in MySQL database design and management. Solid experience in jQuery and JavaScript for front-end development. Experience with HTML and CSS. Experience with API creation and 3rd party system integrations. Proficient in AWS services, particularly AWS S3. Familiarity with Git version control. Experience: 5-7 years of experience in software development, particularly in the CRM and Logistics CRM industries. Proven track record of building and maintaining large-scale web applications. • Soft Skills: Strong problem-solving skills with an eye for detail. Ability to work in a collaborative team environment. Excellent communication and documentation skills. Nice to Have: Experience with other cloud services like AWS Lambda, EC2. • Knowledge of logistics industry challenges, such as route optimization, inventory tracking, etc.

Company Summary Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. We believe bicycles offer simple solutions to some of the worlds most complex problems. Were committed to breaking down the barriers that prevent people from using bicycles more oftenfor transportation, recreation, and inspiration. Our mission is simple: create products we love and take care of our customers. We value fresh ideas from anywhere, positive energy, making tough calls when needed, and turning ideas into action quickly. We’re a team that believes in doing great work—and enjoying the ride. Position Summary Trek Bicycle is seeking an innovative and accomplished Business Analyst with deep experience in contact center platforms. This key, hands-on role will serve as the primary liaison between IT infrastructure, global customer care teams, and IT and business leadership. You’ll help shape the future of our contact center experience by identifying opportunities with business partners, articulating requirements to our vendors, and delivering measurable improvements to our tools and workflows. Key Responsibilities Serve as the primary administrator for our CCaaS platform (8x8). Collaborate with vendors and internal stakeholders to enhance contact center capabilities. Gather and document business requirements into functional and technical specs. Guide solutions through the full software development lifecycle in an Agile environment. Manage and configure call flows and IVRs. Oversee integrations, including 8x8 with Microsoft Dynamics CRM and our ChatBot Platform Cognigy. Lead or participate in vendor meetings, SLAs between us and the vendor, and roadmap planning. Support global teams on outcome-focused projects and collaborate across departments. Support infrastructure in managing gateways for our global Retail and Customer Care locations Drive testing, release management, and sprint planning activities. Use tools like JIRA, Confluence, Excel, and Power BI to document and communicate clearly. Create flowcharts, storyboards, and visuals to enhance system/user interface understanding. Maintain high standards of customer service, quality, and responsiveness. Stay up to date on Contact Center technologies, AI trends, Large Language Models (LLMs), and evolving privacy regulations (e.g., GDPR). Required Qualifications Bachelor's degree in an IT-related discipline or equivalent experience. 3+ years of experience in business/systems analysis, specifically in contact center or CCaaS environments. Proficiency with 8x8, or strong experience in similar platforms (RingCentral, Genesys, Five9, Talkdesk, Cisco, SalesForce Service Cloud). Excellent verbal and written communication skills; confident facilitator and interviewer. Expert notetaking and documentation skills. Experience managing vendor relationships and driving performance. Familiarity with Agile methodologies, sprint planning, and stand-up facilitation. Ability to manage multiple concurrent projects in a fast-paced environment. Working knowledge of testing and release practices. Experience in integrations with CRM and digital channels. Strong interest in AI, analytics, and reporting tools (Excel, Power BI). Nice-to-Haves Understanding the configuration Sip Trunks and Gateways Experience with Dynamics CRM integrations. Exposure to expense management, procurement systems, or reporting platforms. Familiarity with GDPR and other privacy laws. Passion for learning new technologies and improving business processes.

ZOHO CRM Experience must Manage and update the CRM system with accurate customer data, interaction history, and follow-ups. Work with Sales, R&D, and Product teams to deliver tailored biotech solutions. Required Candidate profile Analyze client feedback to improve service offerings and client retention. Track client engagement metrics and prepare reports on client satisfaction and CRM effectiveness.

Job Purpose The Salesforce Marketing Cloud (SFMC) Specialist will be responsible for managing the key communication channels (Notifications, SMS, Email, WhatsApp etc.) for Narayana Health. They will closely work with multiple stakeholders across Creative, Content, Digital, Brand & Hospitals to deliver relevant targeted communication and drive users to drive growth. Key Responsibility Statement 1. Support campaign planning and execution by working with internal teams (Digital, Retention, Acquisition, Contact Center). 2. Execute email and multi-channel campaigns using SFMC tools like Journey Builder, Automation Studio, and Email Studio. 3. Create audience segments and manage data extensions via Contact Builder for targeted messaging. 4. Build and manage automated and personalized customer journeys, including trigger-based communications. 5. Track and report campaign performance using SFMC Analytics, Datorama, and other reporting tools. 6. Manage lead workflows, ensure database hygiene, and maintain accurate exclusion lists. 7. Assist in A/B testing and optimize campaigns based on open rates, CTR, conversions, and engagement trends. 8. Support lifecycle messaging strategies aimed at customer acquisition, retention, and upselling. 9. Coordinate with design and content teams to deliver creative briefs and ensure quality deliverables. 10. Stay up to date with SFMC features and CRM trends to recommend improvements. Candidate Requirement : 4 to 8 years of experience in CRM, with at least 2 to 3 years working on Salesforce Marketing Cloud (SFMC) or similar platforms like CleverTap, Netcore, or MoEngage. Background in customer acquisition and retention strategies is a plus. Run and support email and digital campaigns in SFMC. Segment audiences and manage data extensions. Track campaign metrics like open rates and clicks. Fix basic issues and support platform tasks.