CRM Executive

Job Summary:

We are looking for a CRM Executive to manage customer interactions after property booking. You will handle collections, customer service, project updates, and data management to ensure a smooth experience for our buyers.

Key Responsibilities:1. Collections & Payments

• Follow up with customers for payments as per schedule
• Send reminders and track pending dues
• Coordinate with the accounts team for receipts and updates

2. Booking & Documents

• Manage booking forms and ensure all documents are complete
• Verify customer documents (KYC, IDs, etc.)
• Coordinate with internal teams for agreement and paperwork

3. Project Updates

• Share regular project progress with customers
• Coordinate with the site team for accurate updates
• Send updates via email, WhatsApp, or calls

4. Customer Service

• Help customers with queries or post-booking requests
• Resolve issues by coordinating with relevant departments
• Track and follow up on service requests

5. Data Management

• Keep customer records up to date in the CRM system
• Maintain accurate information on bookings and payments
• Generate reports as needed

Requirements:

• Bachelor’s degree (any field)
• 1–3 years of experience in CRM or customer service (real estate preferred)
• Good communication and coordination skills
• Basic knowledge of MS Office and CRM tools
• Organized and detail-oriented

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person