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CRM Executive

0 years

0 Lacs

Posted:7 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Monitor incoming customer orders in real-time via the order management system.
  • Track the order progress from placement to delivery.
  • Identify and escalate delayed, stuck, or canceled orders.
  • Coordinate with restaurants and delivery personnel to ensure smooth order fulfillment.
  • Call customers to confirm order details, resolve issues, or update them about delays.
  • Handle customer complaints related to missing items, delayed deliveries, or incorrect orders.
  • Coordinate with delivery riders to provide updates on new or pending deliveries.

Job Type: Full-time

Schedule:

  • Evening shift

Work Location: In person

Speak with the employer
+91 8113013071

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