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CRM Executive

0 years

2 - 3 Lacs

Gurugram, Haryana

Posted:13 hours ago| Platform: SimplyHired logo

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Skills Required

CRM software Microsoft Excel Sales Customer service Salesforce Bachelor's degree In-person Communication skills Negotiation Office experience

Work Mode

On-site

Job Type

Full Time

Job Description

Job Location:

  • Sector 47, Gurgaon

KRA – CRM Executive

1. Customer Relationship Management

  • Keep customer details updated in the system.
  • Make plans to improve customer satisfaction and build strong relationships.
  • Handle customer complaints quickly and politely to give a good experience.

2. Campaign Management

  • Divide customers into groups to send them the right messages.
  • Help in sending email, WhatsApp, or SMS campaigns.
  • Check how well the campaigns are doing and suggest improvements.

3. Data & Reporting

  • Keep CRM data clean, correct, and up to date.
  • Create reports on customer behavior, sales trends, and campaign results.
  • Share helpful insights with the team for better planning.

4. Support to Sales Team

  • Help the sales team by sharing leads and following up through the CRM system.
  • Use CRM tools to send reminders and updates automatically.

5. Customer Journey & Loyalty

  • Track the customer journey from joining to becoming a loyal member.
  • Help create loyalty and feedback programs to keep customers engaged.

Skills Required

  • Basic to good knowledge of Excel (for reports and data).
  • Good communication skills – both speaking and writing.
  • Experience with any CRM software (like Zoho, Salesforce, etc.) is a plus.
  • Should be organized and detail-oriented.

Main Goals (KPIs)

  • Happy and returning customers
  • Good performance of campaigns
  • Fewer complaints, faster solutions
  • Helpful reports shared on time
  • Support to sales for better lead conversion

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Compensation Package:

  • Performance bonus

Work Location: In person

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