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CRM / Collection - Head

CRM / Collection - Head

G Square Housing

12 - 21 years

15 - 30 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

CRM Management CRM Collection Management Aftersales Payment Collection Registration Post Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Payment Collection Management

Oversee end-to-end payment collection from booked customers as per project milestones.
Maintain and monitor payment schedules linked with customer profiles in the CRM.
Ensure timely and accurate tracking of all payments received and dues pending.

CRM System Management

Manage and optimize the CRM platform for collection processes, ensuring data integrity.
Set up automated payment reminders (SMS, email, WhatsApp) and follow-up workflows.
Integrate CRM with accounting/ERP software for real-time payment reconciliation.

Customer Communication & Follow-up

Design and implement personalized communication plans for payment reminders.
Assign and monitor follow-up tasks to the collection team for overdue payments.
Address customer queries related to payment schedules, receipts, and dues.

Escalation & Recovery Process

Identify delayed payments and initiate escalation protocols as per company policy.
Coordinate with legal and recovery teams for default cases.
Negotiate payment plans with customers to minimize defaults and maximize collections.

Team Leadership & Coordination

Lead, train, and motivate the collections team to achieve monthly collection targets.
Collaborate with sales, finance, and legal teams to streamline collections and customer service.
Conduct regular performance reviews and reporting.

Reporting & Analytics

Generate daily, weekly, and monthly reports on collections, overdue amounts, and recovery rates.
Analyze payment patterns and provide insights to senior management.
Recommend process improvements based on data and customer feedback.

Regards,

HR Team

G Square Groups

Vinoth@gsquarehousing.com

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