45 Crm Analytics Jobs

We are looking for a data-driven CRM Analyst to boost customer acquisition, retention, and lifecycle value. You’ll lead A/B testing, analyse campaign impact, automate reports, & streamline messaging across email, SMS, and more to drive key insights. Required Candidate profile Strong analytical skills and ability to create and deliver reports. Experience with CRM tools. Knowledge of A/B testing methodologies and campaign optimisation. Strong communication skills

Who We Are Samsara (NYSE: IOT) is the pioneer of the Connected Operations?Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing ? and we are excited to help digitally transform their operations at scale, Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility As part of a recently public company, youll have the autonomy and support to make an impact as we build for the long term, Who You Are: You are a data-driven problem solver with a passion for transforming raw data into compelling insights that drive business impact You thrive in cross-functional environments, love digging into data, and have a strong command of BI tools like Tableau and Salesforce CRM Analytics (CRMA) You enjoy mentoring others, building scalable solutions, and continuously improving data practices, You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact?helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely, You have an innate curiosity about how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact, You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer Our customer's value earned trust and human relationships built over time, You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before, You are a team player: At Samsara, sales is a team sport We help each other out by sharing best practices and focusing on winning as a team, In this role, you will: Develop and maintain scalable, interactive dashboards using Tableau and Salesforce CRM Analytics (CRMA) to support data-driven decision-making across Sales, Marketing, Revenue Operations, and Customer Success, Partner with cross-functional teams to understand business needs and translate them into impactful BI solutions, Design and optimize ETL processes and data pipelines, ensuring data consistency, quality, and timeliness, Build unified data views and performance metrics across multiple systems and platforms, Contribute to forecasting and predictive analytics initiatives such as pipeline health and sales performance modeling, Share BI best practices and mentor junior analysts, fostering a culture of knowledge sharing and continuous improvement, Champion Samsaras cultural principles?Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team?in your daily work, Minimum requirements for the role: 4+ years of experience in business intelligence, analytics, or a related field, Proficient in Tableau and Salesforce CRM Analytics (CRMA) dashboard development and data storytelling, Strong SQL skills and experience working with large, complex datasets, Ability to communicate insights clearly to both technical and non-technical stakeholders, Experience collaborating with cross-functional business teams to solve analytical problems, Bachelor's degree in Business Analytics, Data Science, Computer Science, or related field (or equivalent experience), An ideal candidate also has: Advanced Tableau experience, including Tableau Prep and Tableau Server, In-depth understanding of Salesforce CRM data structures, reporting, and integration with BI tools, Experience with ETL tools and building robust data pipelines, Familiarity with Python or R for data manipulation, analysis, or automation, Domain experience in SaaS or technology sectors, especially within sales or marketing analytics, At Samsara, we welcome everyone regardless of their background All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact, Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more Take a look at our Benefits site to learn more, Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities Please email accessibleinterviewing@samsara, or click here if you require any reasonable accommodations throughout the recruiting process, Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions In these cases, the job description will clearly indicate any working location requirements Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely All offers of employment are contingent upon an individuals ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable, Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers Please know we do not charge fees to applicants at any stage of the hiring process Official communication about your application will only come from emails ending in ?@samsara,or ?@us-greenhouse-mail io For more information regarding fraudulent employment offers, please visit our blog post here,

About Amplify club: Amplify club (a product by One Impression) empowers brands by connecting them with talented creators for top-quality UGC content Were seeking motivated Inside Sales Representatives who excel at converting incoming leads into successful client relationships through effective sales calls and proactive account management, Key Responsibilities: Promptly engage with daily incoming leads interested in UGC, content creation and influencer marketing, Conduct engaging sales calls, identify client requirements, and clearly communicate the value of Amplifys solutions, Convert leads efficiently within one to two calls, achieving and exceeding monthly revenue targets, Manage end-to-end client relationships from initial contact through to successful onboarding and revenue generation, Maintain accurate lead tracking, sales updates, and client communications in CRM (HubSpot or similar), Proactively identify upselling or repeat business opportunities, Requirements: Proven experience in inside sales, key account management, or remote sales roles, Demonstrated success in converting leads into revenue through targeted sales calls, Proficient in using CRM platforms (e-g , HubSpot, Salesforce) to manage sales pipelines, Excellent communication, negotiation, and relationship-building skills, Ability to work independently in a fast-paced, remote work environment, Knowledge or experience in UGC content, influencer marketing, or digital marketing services is a strong plus,

Roles and Responsibilities Manage client relationships through effective communication, ensuring timely resolution of queries and issues. Provide technical support to clients on Sprinklr platform, including troubleshooting and resolving errors. Collaborate with cross-functional teams to deliver high-quality solutions and services to clients. Develop strong understanding of client requirements and preferences to tailor solutions accordingly. Ensure seamless integration between different systems using APIs or other integrations. Good to have skills : HTML, CSS, Javascript, SQL, Salesforce, Sprinklr, Brandwatch, ZOHO, CRM Tools, etc.

Role & responsibilities 1. CRM System Management: o Maintain and update the CRM system to ensure accurate and up-to-date customer data. o Configure and customize the CRM platform to meet the needs of various business units, ensuring seamless integration with other systems. 2. Customer Data Analysis: o Analyze customer data to identify trends, preferences, and opportunities for personalized engagement. o Generate reports and dashboards to track key CRM metrics such as customer acquisition, retention, lifetime value, and engagement rates. 3. Campaign Management and Automation: o Develop and execute automated marketing campaigns using the CRM platform, including email marketing, SMS, and other communication channels. o Personalize customer interactions through data-driven content, offers, and messaging. o Monitor campaign performance and optimize based on data insights to improve ROI and customer response rates. 4. Customer Journey Mapping: o Map out customer journeys to identify key touchpoints and opportunities for engagement. o Implement strategies to enhance the customer experience at each stage of the journey, from acquisition to retention. o Collaborate with other teams, such as sales and customer service, to ensure a cohesive customer experience across all channels. 5. Data Quality and Compliance: o Ensure the accuracy and completeness of customer data within the CRM system, implementing data cleansing and validation processes as needed. o Maintain compliance with data protection regulations such as GDPR, ensuring that customer data is handled securely and ethically. 6. Collaboration and Communication: o Work closely with marketing, sales, customer service, and other departments to align CRM strategies with overall business goals. o Provide training and support to team members on CRM best practices and system usage. o Act as a liaison between the CRM system vendor and internal stakeholders to address any system-related needs or issues. 7. Continuous Improvement: o Stay updated on the latest CRM trends, tools, and best practices to continually enhance the companys CRM capabilities. o Propose and implement new features, processes, and technologies to improve customer engagement and satisfaction. o Conduct regular reviews of CRM effectiveness, making recommendations for adjustments or improvements as necessary. Preferred candidate profile - Bachelors degree in marketing, Business Administration, Information Systems, or a related field. - Minimum of 8+ years of experience in CRM management or a similar role, with proficiency in CRM platforms such as MoEngage, Salesforce, HubSpot, Microsoft Dynamics, WebEngage or similar tools. - Proficiency in using CRM reporting tools, SQL, and data visualization software is a plus.

Job Description for Business Analyst: We are looking for a results-oriented Business Analyst with 23 years of experience preferably in consumer and retail industry. The ideal candidate will possess strong analytical skills, a deep understanding of retail operations and consumer behavior, and the ability to translate business needs into actionable insights and recommendations. Key Responsibilities: Collaborate with stakeholders to understand business objectives, challenges, and opportunities. Gather, document, and analyze business requirements related to retail operations, customer behavior, and market trends. Translate data into insights using tools like Excel, Power BI to support strategic decision-making. Conduct market and competitor analysis to identify trends and areas for growth or efficiency improvement. Support the development and implementation of new business processes, systems, and initiatives. Create clear and concise reports, dashboards, and presentations for senior management and cross-functional teams. Requirements: Candidates must have an MBA; a B.Tech is an added advantage . 2 to 3 years of relevant experience as a Business Analyst in the consumer or retail sector. Strong analytical and problem-solving skills with proficiency in Excel, Microsoft Power point etc. Good understanding of retail metrics, supply chain, inventory, pricing strategies, and customer lifecycle. Experience in working with cross-functional teams including marketing, sales, IT, and finance. Excellent communication and presentation skills. Preferred Qualifications: Decent understanding of CRM, ERP, or retail management systems Exposure to consumer analytics, loyalty programs, or e-commerce platforms.

What You'll Do The Senior Manager, Technical Support , reporting to the Director of Global Support Operations, will lead a team of support professionals to deliver exceptional technical assistance to customers. This role manages daily operations, optimizes support processes, and drives cross-functional collaboration to enhance customer satisfaction. Additionally, the Senior Manager will help shape and implement strategies to improve support services and elevate the overall customer experience. What Your Responsibilities Will Be Team Leadership You will lead a team of technical support professionals, including first-line managers and leads Set performance goals, conduct evaluations, and foster a collaborative, high-performing team culture Technical Support Operations You will oversee daily support operations to ensure effective issue resolution Implement and increase support processes to drive efficiency and meet SLA targets Collaborate with global teams to improve KPIs and enhance the customer experience Customer Interaction You will manage escalations, providing expert guidance to resolve complex technical issues Engage with customers to understand challenges, identify root causes, and deliver effective solutions Communicate technical concepts clearly to both technical and non-technical stakeholders Cross-Functional Collaboration You will partner with product, sales, marketing, and training teams to share insights and improve product and service delivery Align support strategies with our goals through active participation in cross-functional initiatives Performance and Reporting You will analyze support metrics and customer feedback to identify trends and improvement opportunities Deliver regular performance reports and insights to senior leadership Continuous Improvement You should champion initiatives that improve support quality, efficiency, and customer satisfaction Stay current with industry trends to introduce innovative solutions and best practices What You'll Need to be Successful Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology). 12+ years of experience building a technically focused, customer-facing, advanced experience support team and cross-functional collaboration with other teams Exceptional leadership and team management skills, with the ability to motivate and inspire a technical support team. Proficient in CRM platforms (e.g., Salesforce, ServiceNow) and experienced in managing multi-channel support (chat, phone, email, portal) Skilled in support process engineering and service improvement Analytical mindset with the ability to analyze complex technical problems and develop effective solutions. Experience with customer relationship management (CRM) software and support ticketing systems. Excellent knowledge of CRM tools like Salesforce, Service now etc. Flexibility to work in rotational night shifts(Work from office 5 days a week)

Role & responsibilities Oversee the implementation, configuration, and management of the real estate CRM system, ensuring it is tailored to the companys specific needs. Excellent written and verbal communication skills. Ability to explain technical CRM concepts to non-technical team members. Ensure that all client and lead data is accurately entered into the CRM system and kept up-to-date. Maintain data integrity and perform regular data audits. Provide training and ongoing support to team members on how to effectively use the CRM. Develop user manuals and guides as needed. Track and manage leads, ensuring they are properly categorized, prioritized, and assigned to the appropriate sales agents. Assist in lead nurturing through automated emails, task assignments, and reminders. Work closely with the sales and marketing teams to ensure that CRM processes align with overall business goals. Implement automated workflows to streamline marketing campaigns and sales processes. Generate regular reports to track sales performance, lead conversion rates, and other KPIs. Use CRM data to help identify trends and opportunities for improvement. Continuously monitor and optimize CRM performance. Recommend and implement upgrades or new features to improve user experience, sales conversion, and client engagement. Ensure that the CRM system integrates smoothly with other tools and platforms used by the business, such as email marketing software, social media platforms, and transaction management systems. Assist with customer queries and ensure that client interactions are well-documented in the CRM system. Help build and maintain long-term relationships with clients.

Job Category Software Engineering Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job Description The mission of Q Branch Demos team is to build, deliver and support demonstration environments for use by our Solution Engineers (SEs) here at Salesforce. These demonstration environments incorporate the latest product capabilities that Salesforce has to offer, tailored to meet the needs of specific product or industry. With these demo environments, SE's have the tools that they need in order to deliver a best practice demo for a given product or industry and enable our SE's to scale, innovate and provide the best product demonstrations of their careers. ROLE OVERVIEW: As a Solution Developer for the Demos team, you will have a significant impact on Salesforce's success by contributing to our demo platforms and supporting the success of demo assets leveraged by our global Presales team. In this role you will focus on using your development skills to make our demo assets deployable on demand using the Salesforce and NextGen Platforms. This will provide Solutions Engineers with the tools they need to deliver compelling product and industry demos. This includes front and back end development on the Salesforce platform, integrations to other Salesforce product clouds including Data Cloud, Slack, and Marketing, keeping up with the pace of innovation supporting new product features into our Demo Assets. We are looking to hire a talented, flexible and creative developer that will help us innovate, serve our stakeholders, and have a great time while doing so. Key Responsibilities Ensure your assigned Q Brix pass daily testing Deploy updates, enhancements, and fixes, and provide Level 2 technical support to Demos team Build demo platform utilities to reduce occurrence of errors and improve demo experiences Develop technologies to integrate with internal back-end systems Perform root cause analysis of production errors and resolve technical issues Develop scripts to automate common demo configuration Design procedures for system troubleshooting and maintenance Align to a given industry/product and support technical requests through a queue Provide a 2 business day turn-around on assigned Github pull request tickets Publish Demo updates to required demo orgs Own and deliver on one assigned side project per quarter Respond in a timely manner to slack posts and asana tasks Required skills and qualifications 2-6 years of experience working with the Salesforce Platform technologies include - LWC, Javascript, Aura, Apex,SOQL, Flows etc. Experience working with Salesforce Products like Sales Cloud, Service Cloud,Experience Cloud, Data Cloud, Agent Force, CRM Analytics Good to have experience working with Git and GitHub workflows, SFDX, Cumulus CI Must have certifications - Salesforce Admin, App Builder, Platform Developer - 1 Good to have Sales / Service / Other consultant certifications Problem-solving attitude Collaborative team spirit Preferred skills and qualifications Good knowledge of Ruby or Python Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field Experience in developing/engineering applications for a large company Objectives of this role Become a technical partner for our demo teams Serve as a partner to the demos team, determining the most effective way to make our demo assets deployable Understanding the needs of demo product owners and solving for them Working with demo product owners to ensure that development follows established processes and works as intended Support demo product owners by building demo configuration Follow DevOps Standards & Release Management processes Follow Q Branch defined Agile delivery process and adhere to best practices outlined using our DevOps life cycle to build, manage, and maintain high quality demo assets. Work on ways to automate and improve development and release processes Research, architect and build solutions for continuous integration between Github and Salesforce orgs. Ensure Demo Quality Testing and examining configuration and code written by others and analyzing results Identifying technical problems and developing updates and fixes Provide attention to detail and a commitment to high-quality, stable deliverables Security & Trust Ensuring that systems are safe and secure against cybersecurity threats Train and Enable Contribute to Developer Documentation Educate Demo Product Owners on how to work effectively on our platform Mentor and train others when possible Team Player Planning projects and being involved in project management decisions Work seamlessly as part of a global team Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Job Category Software Engineering Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. The mission of Q Branch Demos team is to build, deliver and support demonstration environments for use by our Solution Engineers (SEs) here at Salesforce. These demonstration environments incorporate the latest product capabilities that Salesforce has to offer, tailored to meet the needs of specific product or industry. With these demo environments, SE's have the tools that they need in order to deliver a best practice demo for a given product or industry and enable our SE's to scale, innovate and provide the best product demonstrations of their careers. ROLE OVERVIEW: As a Solution Developer for the Demos team, you will have a significant impact on Salesforce's success by contributing to our demo platforms and supporting the success of demo assets leveraged by our global Presales team. In this role you will focus on using your development skills to make our demo assets deployable on demand using the Salesforce and NextGen Platforms. This will provide Solutions Engineers with the tools they need to deliver compelling product and industry demos. This includes front and back end development on the Salesforce platform, integrations to other Salesforce product clouds including Data Cloud, Slack, and Marketing, keeping up with the pace of innovation supporting new product features into our Demo Assets. We are looking to hire a talented, flexible and creative developer that will help us innovate, serve our stakeholders, and have a great time while doing so. Key Responsibilities Ensure your assigned Q Brix pass daily testing Deploy updates, enhancements, and fixes, and provide Level 2 technical support to Demos team Build demo platform utilities to reduce occurrence of errors and improve demo experiences Develop technologies to integrate with internal back-end systems Perform root cause analysis of production errors and resolve technical issues Develop scripts to automate common demo configuration Design procedures for system troubleshooting and maintenance Align to a given industry/product and support technical requests through a queue Provide a 2 business day turn-around on assigned Github pull request tickets Publish Demo updates to required demo orgs Own and deliver on one assigned side project per quarter Respond in a timely manner to slack posts and asana tasks Required skills and qualifications 2-6 years of experience working with the Salesforce Platform technologies include - LWC, Javascript, Aura, Apex,SOQL, Flows etc. Experience working with Salesforce Products like Sales Cloud, Service Cloud,Experience Cloud, Data Cloud, Agent Force, CRM Analytics Good to have experience working with Git and GitHub workflows, SFDX, Cumulus CI Must have certifications - Salesforce Admin, App Builder, Platform Developer - 1 Good to have Sales / Service / Other consultant certifications Problem-solving attitude Collaborative team spirit Preferred skills and qualifications Good knowledge of Ruby or Python Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field Experience in developing/engineering applications for a large company Objectives of this role Become a technical partner for our demo teams Serve as a partner to the demos team, determining the most effective way to make our demo assets deployable Understanding the needs of demo product owners and solving for them Working with demo product owners to ensure that development follows established processes and works as intended Support demo product owners by building demo configuration Follow DevOps Standards & Release Management processes Follow Q Branch defined Agile delivery process and adhere to best practices outlined using our DevOps life cycle to build, manage, and maintain high quality demo assets. Work on ways to automate and improve development and release processes Research, architect and build solutions for continuous integration between Github and Salesforce orgs. Ensure Demo Quality Testing and examining configuration and code written by others and analyzing results Identifying technical problems and developing updates and fixes Provide attention to detail and a commitment to high-quality, stable deliverables Security & Trust Ensuring that systems are safe and secure against cybersecurity threats Train and Enable Contribute to Developer Documentation Educate Demo Product Owners on how to work effectively on our platform Mentor and train others when possible Team Player Planning projects and being involved in project management decisions Work seamlessly as part of a global team Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce CRM Analytics Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce CRM Analytics.- Strong understanding of data integration techniques and tools.- Experience with application design and architecture principles.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with agile methodologies and project management practices. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce CRM Analytics.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

You should have relevant experience of 5+ years in the industry with Consulting experience in Salesforce or any CRM platform . Must have Sales and Service domain experience. Domain experience in Fiber / EV / Tower / 5G is good to have You demonstrate autonomy, rigor, creativity and enjoy teamwork You have a good sense of customer service and good analytical and synthesis skills Should have the ability to demonstrate Empathy, Sharing, Ingenuity and Humility Stakeholder management You will be involved in several stages of the implementation project. Ability to prepare and conduct business workshops with international customers for gathering business requirements Ability to write User Stories, Functional requirements and test cases You will be required to perform prototype solution on the Salesforce platform during the design phase You will be conducting Design workshop with client to validate design options in the Salesforce platform. Ability to convert requirements into technical aspects like data modelling, point and click configuration in Salesforce platform. Key Responsibilities: Being evaluated on capability to understand customer needs, to provide value propositions to address those needs, to analyze and solve poorly defined problems. The role demands principled thinking, well-honed product marketing judgment, > Job Title Business Analyst/Consulting Relevant experience 5+ years in the industry with Consulting experience in Salesforce or any CRM platform.

Job Information Job Opening ID ZR_1852_JOB Date Opened 06/04/2023 Industry Technology Job Type Work Experience 5-8 years Job Title Business Analyst/Consulting City Bangalore Province Karnataka Country India Postal Code 560048 Number of Positions 2 You should have relevant experience of 5+ years in the industry with Consulting experience in Salesforce or any CRM platform . Must have Sales and Service domain experience. Domain experience in Fiber / EV / Tower / 5G is good to have You demonstrate autonomy, rigor, creativity and enjoy teamwork You have a good sense of customer service and good analytical and synthesis skills Should have the ability to demonstrate Empathy, Sharing, Ingenuity and Humility Stakeholder management You will be involved in several stages of the implementation project. Ability to prepare and conduct business workshops with international customers for gathering business requirements Ability to write User Stories, Functional requirements and test cases You will be required to perform prototype solution on the Salesforce platform during the design phase You will be conducting Design workshop with client to validate design options in the Salesforce platform. Ability to convert requirements into technical aspects like data modelling, point and click configuration in Salesforce platform. Key Responsibilities: Being evaluated on capability to understand customer needs, to provide value propositions to address those needs, to analyze and solve poorly defined problems. The role demands principled thinking, well-honed product marketing judgment, > Job Title Business Analyst/Consulting Relevant experience 5+ years in the industry with Consulting experience in Salesforce or any CRM platform. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Responsibilities: * Develop & execute CRM strategies * Analyze customer data & insights * Manage customer relationships * Implement CRM solutions * Collaborate with sales team on lead generation

• Identify potential clients and generate new business opportunities. • Conduct presentations, product demos, and client meetings • Understand client requirements and propose the best CRM solutions accordingly. • Achieve monthly targets. Perks and benefits Travel Reimbursement Performance-based Incentives

Job Title: Salesforce CRM Analytics Developer (Immediate Joiners only) Job Summary: We are seeking a highly skilled and motivated Salesforce CRM Analytics Developer to join our team. The ideal candidate will have deep expertise in Salesforce CRM Analytics (Tableau CRM / Einstein Analytics), data modeling, dashboards, and reporting. This role involves working closely with business stakeholders to design, develop, and deploy CRM Analytics solutions that drive business insights and decision-making. Key Responsibilities: Design, develop, and implement Salesforce CRM Analytics dashboards, datasets, lenses, and recipes. Work with business stakeholders to understand reporting requirements and translate them into analytical solutions. Build complex SAQL queries, dataflows, and recipes for data transformations. Perform data modeling, data blending, and preparation using CRM Analytics tools. Collaborate with Salesforce administrators, developers, and business users to integrate CRM Analytics with Salesforce Sales, Service, and Marketing Clouds. Manage data ingestion from various sources (Salesforce, external systems, CSVs, etc.). Optimize and maintain existing CRM Analytics solutions ensuring data accuracy, performance, and scalability. Provide training and support to end-users on CRM Analytics dashboards and best practices. Ensure data governance, security, and compliance within CRM Analytics. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 4+ years of experience with Salesforce CRM Analytics (Tableau CRM / Einstein Analytics). Proficient in Dataflows, Recipes, SAQL, SOQL, and JSON. Strong understanding of Salesforce data model and APIs. Experience with Salesforce CRM Clouds (Sales, Service, Marketing). Solid knowledge of ETL processes and data warehousing concepts. Experience in working with large datasets, data visualization, and storytelling. Good knowledge of security models within CRM Analytics (row-level security, data security). Experience with Einstein Discovery (preferred). Salesforce certifications such as: Tableau CRM and Einstein Discovery Consultant (preferred). Salesforce Administrator / Platform App Builder (optional but a plus). Soft Skills: Strong analytical and problem-solving skills. Excellent communication and presentation abilities. Ability to work both independently and collaboratively. Agile and adaptable in a dynamic environment. Preferred: Experience integrating CRM Analytics with external BI tools (Tableau, Power BI, etc.). Exposure to Salesforce Lightning components, Apex, and LWC is a plus. Knowledge of AI/ML concepts with Einstein Discovery.

1. Customer Lifecycle Management 2. Customer Communication & Engagement 3. Issue Resolution & Service Delivery 4. CRM System & Reporting 5. Manage CRM software and ensure accurate and updated client data. 6. Compliance & Documentation Required Candidate profile • Bachelor’s degree in Business Administration, Marketing, Real Estate, or related field. • 3–4 years of experience in CRM, customer service, or relationship management, in real estate.

This Opportunity is with a leading Banking company for their office in Mumbai location Role: MIS & Regulatory Submissions - TM Experience: 10 - 15 Years Job Description: PURPOSE OF THE JOB: - Will be responsible for reporting of Complaints Performance which includes Closure TAT, Pendency and Top Areas of Complaints, different MIS on complaints to senior management and all regulatory submissions. As a control function, will be responsible to identify non-compliance to Complaint Management processes of the bank, incorrect selection of CRM fields, and to ensure corrective action/ process improvement. Roles & Responsibilities: KEY RESPONSIBILITIES: 6 - 8 Areas Actionable (4-6) Regulatory Reporting Will be responsible for preparation of quarterly submissions to Standing Committee and Customer Service Committee of the Board, Annual disclosure of complaints to publish in Banks annual report Will be responsible for other regulatory submissions like yearly Bank Profile, RBI Tranche I, II and III submissions, sustainability report etc. within the agreed timelines Will be responsible to ensure submissions on complaints in compliance to RBI Master circular Will be responsible to ensure compliance to RBI Master Direction on Internal Ombudsman dated 29th Dec2023 Periodical Reports to Senior Management on complaints Will be responsible for preparation of various MIS on Complaints Performance, closure TAT, pendency and Top Areas of Complaints to Senior management for review and inputs. Will be responsible for preparation of monthly reports on complaints and daily, weekly and monthly dashboards on TAT performance to all Business Heads and Group Heads Will be responsible for preparation quarterly reports to ICAAP team and any adhoc MIS required by senior management. CRM Analysis Will be responsible for assessment on quality of CRM logged and closed, share feedback to the assesses to ensure improvement in these parameters. Complaint Management Note Will be responsible for quarterly review of Complaint Management Note and update changes wherever required. Control Function Will be responsible to identify non-compliance to Complaint Management processes of the bank, incorrect selection of CRM fields etc and to ensure corrective action/ improvement in the area by highlighting the same to senior management and guiding the correct process Audit and Compliance All the requirements raised by RBI Audit, Internal Audit and Statutory Audit are submitted in a timely manner Compliance of all Audit observations and closure on time Review of Complaint Management processes/notes and ensure compliance of the same Supervisory Role Will ensure training to new joinees. Will be ensuring regular feedback, guidance to the team and performance appraisal for the team Educational Qualifications - Graduation Key Skills: Graduation MS office proficiency Analytical skills Banking Product & Process Knowledge Communication Skills Experience Required: Minimum experience in years' 10 yrs Exposure to banking preferable Interested Candidates can share their CV's at priyal@topgearconsultants.com

Totango System Administrator We are seeking a Totango System Administrator to lead the implementation, configuration, and ongoing management of Totango, our Customer Success platform. This role will play a critical part in ensuring the platform effectively supports customer engagement, adoption, and retention strategies. This role will work closely with the Director of Customer Success and the Principal Program Manager for Digital Customer Success to align Totangos capabilities with business objectives, streamline processes, and optimize system performance. Additionally, this role will collaborate with cross-functional teams, including Customer Success, Sales, IT, and Data Analytics, to enhance customer journey tracking, automate workflows, and drive business insights. Key Responsibilities Totango Administration & Configuration: Configure, maintain, and optimize Totangos SuccessBlocks to align with business needs. User Management & Security: Administer user roles, permissions, and security settings while ensuring compliance with GDPR and data governance policies. Data Integration & Management: Manage and oversee integrations between Totango and other enterprise systems such as Salesforce, Snowflake Datawarehouse, Gong and other business critical platforms. Process Automation Implement automated workflows and triggers within Totango to support customer onboarding, adoption, and retention strategies. Partnership with Principal Program Manager: Work closely with the Principal Program Manager for Digital Customer Success to align Totangos usage with business priorities, drive user adoption, and enhance reporting capabilities. Troubleshooting & System Support: Identify and resolve system issues, working with vendors and internal teams to optimize platform performance. Reporting & Analytics Develop dashboards and reports within Totango to provide actionable insights into customer health, engagement, and churn risk. End-User Training & Adoption: Conduct training sessions and create enablement materials to enhance Totango adoption among Customer Success teams. Continuous Improvement: Stay up to date with Totango updates, best practices, and new features, making recommendations to optimize system capabilities. Qualifications Required Qualifications & Experience 2+ years of experience in Totango administration, configuration, or a similar Customer Success Platform (Gainsight, ChurnZero, etc.). Strong understanding of Customer Success operations and customer lifecycle management. 2+ years of experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics. Experience with API-based integrations and data management tools (Snowflake, SQL, ETL processes). Ability to translate business needs into technical solutions through system configuration and workflow automation. Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently. Excellent communication skills, with experience working cross-functionally across technical and non-technical teams. Bachelors degree in Computer Science, Business, Data Science, or a related field. Preferred Qualifications Experience in SaaS or enterprise software industries. Knowledge of customer engagement strategies and data analytics. Familiarity with enterprise security and compliance best practices. Certifications in Totango or related platforms are a plus. Certifications in Salesforce administration is a plus Additional Information We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. **At this time insightsoftware is not able to offer employment sponsorship** #LI-Remote ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Background checks are required for employment with insightsoftware, where permitted by country, state/province.

SCOPE OF THE ROLE : Our Digital Solutions team is looking for a Salesforce Business Analyst who is passionate about enabling all types of users to get the most out of Salesforce. The right candidate will have a strong blend of communication skills, business acumen and platform knowledge. The right candidate will be energized by managing multiple Salesforce Cloud solutions (Sales, Marketing, Service, Service Cloud Voice, Field Service Management, Experience Cloud, Order Management, CPQ and Logik.IO). KEY RESPONSIBILITIES In this individual contributor role, you will be working alongside an enthusiastic and talented team with diverse backgrounds, including the Product Owner, Developer, Sr. Business Analyst and fellow Salesforce Administrators. You will be supporting an environment with over 2,800 users. You will be responsible for analyzing the business needs and problems, developing solutions to improve our business processes. Analyze an organization or business domain, document the business or processes or systems, assessing the business model or its integration with technology. Drive identification of requirements across business units and identify system processes through evaluation of business objectives, drivers, and success metrics Document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model as well as develop epics, user stories, and their acceptance criteria for agile delivery Evaluate, analyze, and communicate system requirements on a continuing basis, and maintain system processes, including the delivery of regular status reports to all appropriate parties Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages Identify change management processes and techniques to handle change within a business with minimal disruption to business activities Design agile change strategies to help navigate the transformation process and prepare for future releases Maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality Ability to take a topic of higher complexity and break it into topics that are digestible by technical and non-technical stakeholders Handle multiple engagements simultaneously without compromising accountability or reducing level of engagement Experience designing and delivering practical change interventions including stakeholder assessments, change impact assessments, and communication plan. Provide guidance feedback to more junior analysts within the team to elevate their level of capabilities. PROFESSIONAL EXPERIENCE/ QUALIFICATIONS: Technical Skills Preferred/Required: Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required Change management experience preferred Project management experience preferred Salesforce Business Analyst Certification preferred Salesforce Administrator Certification preferred Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options. Other Skills Required: Excellent listening, communication, facilitation and presentation soft skills Ability to define and communicate the big picture in terms of the solution (both functional and technical components) and break it down into smaller manageable work units Strong interpersonal, consultative, consensus builder, and issue resolution skills Experience working in a team-oriented, collaborative environment - and fostering the culture of technical collaboration Ability to present ideas in user-friendly language and to interface on business and technical concepts Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment. Exceptional analytical, conceptual and problem-solving abilities Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution Other Salesforce certifications Change or Project Management Certification.

About the Role: The Business Development Manager is responsible for driving revenue growth by identifying, developing, and closing new business opportunities. Acting as a strategic partner between sales, marketing, and product teams, the BDM will manage the entire sales cycle—from prospecting to negotiation and closing—while also nurturing long-term relationships with clients. This role requires a proactive, results-driven professional who is skilled in solution selling, market analysis, and strategic planning. Key Roles & Responsibilities:-Strategic Business Development Develop and implement growth strategies to target key markets and verticals. Identify and pursue new business opportunities through networking, cold outreach, referrals, and inbound leads. Analyze market trends and competitor activities to inform business strategy. -Sales Execution Own and manage the full sales cycle: prospecting, pitching, negotiating, and closing deals. Build strong relationships with decision-makers across industries and present tailored business solutions. Create proposals, RFP responses, and sales presentations aligned with client needs. -Client Relationship Management Develop long-term partnerships with new and existing clients, ensuring ongoing satisfaction and retention. Act as a point of contact for escalations, ensuring issues are resolved efficiently and professionally. Maintain a customer-centric approach, aligning solutions to client pain points and objectives. -Team Collaboration & Reporting Collaborate with marketing to align outreach campaigns and lead generation initiatives. Work closely with internal teams (e.g., Product, Operations, Customer Success) to deliver seamless solutions. Maintain up-to-date records in CRM systems (e.g., Salesforce) and generate regular sales reports and forecasts. -Leadership & Mentorship Mentor junior team members such as BDRs and SDRs, helping to develop their sales and outreach skills. Contribute to refining internal processes to improve lead conversion and sales effectiveness. Required Skills & Qualifications: Proven experience (3–7 years) in B2B sales, business development, or a related role. Strong track record of meeting or exceeding revenue targets. Exceptional communication, negotiation, and interpersonal skills. Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and sales enablement tools (e.g., LinkedIn Sales Navigator, ZoomInfo). Ability to manage multiple complex deals simultaneously in a fast-paced environment. Strategic thinker with strong problem-solving and analytical abilities. Bachelor’s degree in business, Marketing, or a related field; MBA is a plus. Preferred Qualities: Entrepreneurial mindset with a passion for growth and innovation. Experience selling SaaS, consulting services, or technology solutions. Understanding of industry-specific sales cycles and buyer behavior. Familiarity with inbound/outbound sales methodologies (e.g., SPIN, MEDDIC, Challenger Sale).

1. Proper Job Description - JD : Business Intelligence and Data Analysis • Discuss reporting needs with business users to identify critical KPIs and success metrics. • Design dashboards and reports that will provide data visibility into KPIs for leadership and business groups. • Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications. • Develop data recipes/dataflows in CRM Analytics tool to support business requirements. • Help establish best practices and standards for dataflow, data recipe, dashboard, and report/lens development and deployment. • Perform data analysis, produce data samples/prototypes and produce ad-hoc reports. Obtain and analyze data by accessing multiple sources, including ADL, EDW and Salesforce. • Partner and collaborate with IT, platform owners and BI Analysts to provide input to project timelines, scope and risks for transformational commission initiatives. • Developing a clear understanding of system landscape, data repositories and its interrelationships. • Develop reports and processes to continuously monitor data quality and integrity issues and problems. • Locate and define new process improvement opportunities. • Perform extensive data unit testing and quality assurance (QA). Troubleshoot issues and work cross-functionally towards a solution. • Respond and resolve all assigned feedback (all priorities) within the set thresholds. • Provide guidance/governance on best practices and approaches to design, implement and sustain effective data driven analytics solutions To succeed in this role, youll need the following: • Minimum of 3+ years in Salesforce and CRM Analytics having successfully implemented at least 1 TCRM solution. • Experience working with sales, service and marketing data is highly preferred. • Technical expertise building data models and ETL techniques (Data integration using Sync, recipes and dataflows). • Expert in building Salesforce CRM Analytics Dashboard/Reporting capabilities and UX design with advanced skills in binding, SAQL and JSON. • Experience with building Einstein Discovery models and deploying/embedding the model to Sales Cloud page layouts. • Familiarity with Einstein AI components like Next Best Action, Prediction Builder, and Insights nice to have. • Experience with CRM Analytics standard/templated apps. • Experience working in an Agile/Scrum environment. • Strong verbal & written communication skills. Self-starter personality who can operate with minimal supervision • Experience in problem solving, critical thinking and priority setting. Certifications: • CRM Analytics & Einstein Discovery Certified (Must) • Salesforce Admin Certified (Preferred) 2. Primary Skills in 5 liners that manager cannot negotiate on Salesforce CRM Analytics Developer/Einstein Analytics Developer Tableau Desktop Tableau Server SQL Data warehousing 3 . Location and Flexible locations – PAN India 4. Level of experience – 3+ Years of experience in CRM Analytics

We are seeking a highly analytical and technically skilled GTM Operations Analyst with deep experience in Sales Operations, Salesforce reporting, CRM Analytics, and advanced spreadsheet capabilities (Excel + Google Sheets). The ideal candidate will play a critical role in driving data-driven decision-making across the sales organization by delivering high-impact reporting, forecasting support, and performance insights. This role will be instrumental in driving GTM Analytics, pipeline management, KPI tracking, and operational excellence, leveraging Salesforce, analytics tools, and spreadsheet automation (macros, pivot tables, scripting) to provide actionable insights and increase sales efficiency. You will play a key role in delivering insights that improve pipeline visibility, sales forecasting accuracy, and overall sales performance. This role is perfect for someone who loves working with data, understands the sales lifecycle, and wants to influence revenue outcomes through analytics. Key Responsibilities Own GTM Analytics and drive regular analytics on field rep effectiveness and the companys GTM motions. Design and manage advanced Salesforce reports and CRM Analytics (Nice to have) dashboards to deliver visibility into key sales metrics: pipeline health, funnel conversion, win/loss trends, sales cycle, quota attainment, etc. Deliver weekly/monthly/quarterly reports with actionable insights for the Executive Leadership team, sales leadership, and GTM stakeholders. Build and manage complex models and dashboards using Advanced Excel, automation skills (nice to have). Create data validation workflows, template tools, and sheets that simplify reporting and forecasting for frontline reps and managers. Define, track, and refine core Sales KPIs across the funnelfrom leads to closed-won opportunities. Monitor opportunity data hygiene and work with sales teams to maintain accurate close dates, stage movement, and pipeline updates in Salesforce. Partner with Salesforce Admins and RevOps to refine data models, implement automation, and improve analytics frameworks. Recommend improvements to reporting infrastructure, lead/opportunity workflows, and tool integrations. Ensure consistency and documentation of all data logic, definitions, and reporting processes. Coordinate with the wider GTM Operations teams to support their analytics and reporting needs. Required Skills & Qualifications Bachelors degree in Business, Computer Science, Data Analytics, or a related field with 5+ years of experience in Sales Operations or Revenue Operations roles. Salesforce Certified Administrator (ADM 201) or higher (Optional). Experience working in B2B SaaS or tech sales environments. Familiarity with tools like Salesforce, HubSpot and GTM tech stack. Understanding of Sales systems, automation tools, or data visualization platforms (e.g. CRM Analytics, Tableau, Power BI) is a plus. Ability to work cross-functionally and communicate insights effectively. Experience in B2B SaaS or enterprise technology companies. Must have a strong appetite for learning, with a positive mindset, and a desire to learn & grow within the role and beyond. Advanced proficiency in Excel: Pivot tables, Power Query, advanced formulas. Macro/VBA development for automation of recurring tasks.(Nice to have) Advanced Google Sheets knowledge: (Nice to have) Complex formulas, App Scripts, linked sheets, and automation workflows. Strong communication skills and the ability to turn data into stories and strategies.

Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The CRM Lead is responsible for shaping and executing the companys CRM strategy to drive customer engagement, retention, and business growth. This role ensures the effective use of customer data, manages multi-channel campaigns, and ensures compliance with privacy and spam regulations. The CRM Lead will oversee CRM operations, collaborate with cross-functional teams, and lead the execution of CRM initiatives that maximize customer value and align with broader business objectives. What are we looking for Technical Skills: CRM Systems Expertise:Advanced proficiency in CRM platforms (Salesforce, Adobe Campaign, Dot Digital, Comarch). Marketing Automation & Personalization:Experience with campaign automation, segmentation, and customer journey mapping. Data Management & Analytics:Strong ability to analyze customer data, derive insights, and optimize targeting strategies. Compliance & Governance:Knowledge of data protection laws, spam regulations, and industry best practices. Core Competencies:Strategic Thinking:Ability to develop and implement data-driven CRM strategies. Project Management:Strong organizational skills to manage multiple campaigns and deadlines. Collaboration & Communication:Experience working cross-functionally with internal teams and external partners. Problem-Solving:Proactive approach to troubleshooting campaign or system issues. Attention to Detail:Ensuring high accuracy in campaign execution, testing, and reporting. Experience:5-8 years of experience in CRM management, marketing automation, or customer engagement roles. Proven experience leading CRM campaigns, developing customer segmentation strategies, and optimizing engagement initiatives. Experience working with cross-functional teams in a large enterprise or consumer-focused business. Previous experience in retail, energy, financial services, or e-commerce sectors is advantageous. Education:Bachelors degree in Business, Marketing, Data Analytics, or a related field (Masters degree is a plus). Certifications in CRM systems (e.g., Salesforce Certified Administrator/Consultant) or data analytics are highly desirable. Roles and Responsibilities: Strategic CRM Leadership:Develop and execute CRM strategies aligned with business goals to enhance customer lifecycle managementOversee CRM roadmaps, campaign calendars, and customer engagement initiativesEnsure compliance with local privacy laws, spam regulations, and internal contact rulesCRM Campaign Strategy & Execution:Manage requests from marketing and business teams, ensuring campaign execution aligns with strategic goals Develop and allocate offers, ensuring appropriate segmentation and customer targetingLead the creation and execution of multi-channel campaigns, including email, SMS, push notifications, and loyalty programs Oversee approval processes with legal, compliance,privacy,and external partners before campaign executionCustomer Data Management & Insights:Manage customer segmentation strategies, ensuring data integrity and complianceDevelop and implement targeted offers using segmentation tools (e.g.,Comarch) and coordinate execution with hub teamsConduct audience segmentation reviews and ensure data alignment with CRM systemsContent&Asset Management:Source and provide creative assets,copy points, and campaign mechanics for execution teamsEnsure consistency and accuracy in content across customer touchpointsCollaborate with creative teams to produce high-quality campaign materialsCross-Functional Collaboration&Stakeholder Engagement:Work with internal stakeholders (e.g.,marketing,digital,compliance) to ensure seamless campaign execution Coordinate external partner approvals before campaign briefingOversee the internal approvals process,ensuring adherence to legal and compliance requirementsCampaign Performance Monitoring & System Management:Load campaign details into tracking systems (e.g.,Synops,Comarch,CLIENTMe) and oversee activationConduct live proof testing of links, content, and interactive campaign elements (e.g.,countdown timers, forms)Validate final production builds in relevant systems (e.g.,Comarch for AU,Radium for NZ) before launchTrack and analyze campaign performance, reporting on key metrics (e.g., engagement,retention,ROI)Issue Management&Crisis Response:Facilitate issue resolution and triage processes across ANZ campaignsCoordinate with IT, privacy, legal, and external partners to address campaign or system issuesImplement corrective actions, including campaign pauses or customer communicationsManage CLIENTRewards Unlocked (B2B2C) CRM activity, including briefing and testing business rulesOversee NZ loyalty programs,including EDR offer loading,approvals,and data reporting coordination.Support new partner onbo Qualification Any Graduation

Salesforce Service Cloud developer with 6-8 yrs of experience with Apex, LWC, Flows; implement Case Mgmt, Omni-Channel, Chat, Entitlements; build REST/SOAP integrations; support testing, deployments; 6+ yrs SFDC exp, Service Cloud cert preferred