Credit Counselor

Position: Credit Counselor / Sr. Credit Counselor / Subject Matter Expert (SME)
Location: Hyderabad
Working Hours: 9:00 AM to 6:00 PM |
Working Days: 6 days/week
Open Positions
Key Requirements

• Language Proficiency: Fluency in Hindi, Telugu, Tamil, Kannada, or Malayalam

• Qualification: Minimum 12th pass, Diploma holders, Graduates, or those currently pursuing graduation

• Certification: Must be DRA Certified (Debt Recovery Agent)

• Technical Skills: Basic to intermediate proficiency in MS Excel

Job Responsibilities

• Proactively engage with assigned customers to remind and recover overdue/outstanding payments.

• Educate customers about their upcoming dues and repayment options.

• Track and escalate suspected fraud or skip cases to the reporting manager.

• Monitor and ensure promise-to-pay (PTP) commitments are fulfilled on time.

• Handle and resolve customer queries with a focus on providing a positive experience.

• Lead settlement discussions for seriously delinquent or specific accounts.

• Prepare and deliver performance and recovery reports as required.

Compensation Structure

• Statutory Benefits: ESI & PF coverage

• Growth Opportunity: Appraisal cycle every 6 months based on performance

Why Join Us?

• Stable opportunity with long-term growth potential

• Incentivized performance environment

• Exposure to pan-India customer portfolios

• Structured career progression pathway with SME-level mentoring

Position: Credit Counselor / Sr. Credit Counselor / Subject Matter Expert (SME)
Location: Noida
Working Hours: 9:00 AM to 6:00 PM
Working Days: 6 days/week
Key Requirements

• Language Proficiency: Fluency in Hindi, Telugu, Tamil, Kannada, or Malayalam

• Qualification: Minimum 12th pass, Diploma holders, Graduates, or those currently pursuing graduation

• Certification: Must be DRA Certified (Debt Recovery Agent)

• Technical Skills: Basic to intermediate proficiency in MS Excel

Job Responsibilities

• Proactively engage with assigned customers to remind and recover overdue/outstanding payments.

• Educate customers about their upcoming dues and repayment options.

• Track and escalate suspected fraud or skip cases to the reporting manager.

• Monitor and ensure promise-to-pay (PTP) commitments are fulfilled on time.

• Handle and resolve customer queries with a focus on providing a positive experience.

• Lead settlement discussions for seriously delinquent or specific accounts.

• Prepare and deliver performance and recovery reports as required.

Compensation Structure

• Statutory Benefits: ESI & PF coverage

• Growth Opportunity: Appraisal cycle every 6 months based on performance

Why Join Us?

• Stable opportunity with long-term growth potential

• Incentivized performance environment

• Exposure to pan-India customer portfolios

• Structured career progression pathway with SME-level mentoring

Job Type: Full-time

Pay: ₹150,000.00 - ₹240,000.00 per year

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

License/Certification:

• Debt Recovery Agent (Required)

Work Location: In person

Application Deadline: 01/07/2025
Expected Start Date: 01/07/2025