CPAG UPSD LUDHIANA

Regular review of open complaints and ensuring response time and closure as per SLAs. Achieving Revenue generation targets. Ensuring Preventive Maintenance adherence and auditing quality of Service regularly. Maintaining Customer i-base hygiene and updating end user data in the system regularly. Driving customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and proactively addressing concerns. Developing and maintaining Channel infrastructure as per Expansion plan, making regular visits to Channel to ensure high level of engagement and alignment with organization objectives, and ensuring adequate resource support to the channel to achieve committed SLAs. Ensuring timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement. Key Responsibilities: - Knowledge of products for Room Air Conditioners, Water Purifier, Air Purifier & Air Cooler. - Technical knowledge about Service offerings and Channel Management. - Vendor & business associates/ Dealer management. - Knowledge of Revenue Generation (AMC, Spare parts). - Excellent Communication & Presentation skills. - Interpersonal and negotiation Skills.,