Communicate with relevant stake holder regarding resolving issues related to delivery of projects.
Collaborate with cross-functional teams, including ITID, Vendor, Business user and other relevant stakeholder to resolve production queries or incidents with work around and long term solution.
Provide Application incident on-call support during off business hours, and provide Weekend/Public Holiday Application Support per project delivery and Business needs
Present, develop and apply program fix on Application defects according to HSBC Change Management standard.
Ability to influence key stakeholders in order to achieve the best desired outcome
Understanding the functional and non-functional requirements through regular interactions with the Business Analysts, SMEs.
Provides accurate estimates and status to management, raising issues appropriately.
Ensure that development is done with the highest quality measured by defect counts and defect ratios
Requirements
A minimum of 8 years IT software development/Application Support experiences with strong experience in Unix, Oracle, AWS , Monitoring tools.
Production Support and ready to work in shifts
A track record of delivering change on architecting, implementing, and supporting enterprise-grade technical solutions, preferably in a financial institution.
Good understanding of both RDBMS & NoSQL databases technologies such as DB2, Postgres, or equivalent.
Knowledge on Unix, Shell scripting, Python
Experience in Scheduling tools like Control-M
Experience in DevOps tool.
Strong experience in DevOps tools such as Git, Jenkins, Nexus or equivalent.
Real passion for elegance and efficiency in software engineering and always strive for continuous improvements via automated processes
Excellent written and spoken communication skills and fluent in English