Configuration Specialist-2

As a Configuration Specialist-2 at our Bengaluru location, you will be responsible for engaging with strategic projects to ensure Configuration Management and deliver required functionality within project timelines. This client-facing role involves relationship management, brand management, and escalation handling skills. Your key responsibilities will include leading and managing Loyalty Program Configurations related to points programs, tiered programs, loyalty programs, and partnered programs to ensure they meet client specifications. You will expertly analyze and interpret Business Requirements Documents (BRDs) and collaborate closely with project managers and clients to gather detailed requirements for configuration tasks. Additionally, you will lead testing and validation of configurations, understand complex APIs, manage the go-live process, identify process optimization opportunities, provide mentorship to junior team members, and maintain comprehensive documentation of configurations. To excel in this role, you should have extensive experience in managing complex configurations, a basic understanding of API concepts, strong experience with BRDs, exceptional communication skills, problem-solving abilities, attention to detail, leadership skills, testing expertise, and a Bachelor's degree in Computer Science/BE/B.Tech or a related field. Experience in Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program industries is preferred. You will work with tools like All Capillary Products, Postman, MS Excel, MS Word, and MS Powerpoint to execute your responsibilities effectively. Please note, Capillary Technologies does not extend unsolicited employment offers or charge prospective employees with fees. We are committed to an inclusive recruitment process and equality of opportunity for all job applicants.,