Concierge Executive

As a member of the Rooms & Guest Services Operations team at The Westin Pune Koregaon Park, your role is crucial in assisting management with various tasks to ensure the smooth operation of the hotel. You will be responsible for training, evaluating, counseling, motivating, and coaching employees, playing a key role in upholding the Guarantee of Fair Treatment/Open Door Policy process. Your ability to develop and maintain positive working relationships, support your team in achieving common goals, and address employee concerns will be essential. In this position, you will need to adhere to company policies and procedures, report any accidents or unsafe work conditions, and maintain a professional and clean appearance at all times. Your duties will include welcoming and acknowledging guests, anticipating their service needs, assisting individuals with disabilities, and communicating clearly and professionally. Additionally, you will be required to ensure quality standards are met, handle information on computers/POS systems, and perform physical tasks such as standing, sitting, walking, and lifting objects weighing up to 10 pounds. The ideal candidate for this role should possess a high school diploma or G.E.D. equivalent, along with at least 1 year of related work experience and 1 year of supervisory experience. While no specific license or certification is required, a commitment to upholding Marriott International's values of equal opportunity and non-discrimination is essential. At The Westin, we are dedicated to empowering our guests to enhance their well-being during their travels. To achieve our brand mission of becoming the premier wellness brand in hospitality, we need passionate and engaged associates like you to bring our unique programming to life. As an ideal candidate for The Westin, you are someone who is active, optimistic, and adventurous, embracing your own well-being practices both on and off the property. Join our global team, unleash your potential, and become the best version of yourself at The Westin.,