Community Manager

Job Description

Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. (JLL) is looking for an enthusiastic Community Manager to lead day-to-day client activities and ensure exceptional service delivery at an assigned property in Reading. Reporting to the Property Manager, this role is crucial for fostering a positive client experience through effective team leadership, meticulous site operations, and robust risk management. What this job involves Leadership & Team Development Manage and coach the on-site team, ensuring high morale, trust, and strong work ethics. Build and maintain an environment that supports teamwork, cooperation, and performance excellence. Mentor team members and enable their training and development. Client & Stakeholder Management Proactively engage stakeholders to ensure client expectations are consistently exceeded. Build and develop exceptional relationships with clients and stakeholders across various organizational levels. Act as the key on-site point of contact for all Facilities and Customer Service matters within the client's premises. Procurement & Vendor Management Ensure vendors are well-managed, delivering services on time and within budget. Guarantee that vendor procurement processes comply with both agreed client guidelines and JLL best practices. Contracts Management Plan and manage all contracts to ensure professional delivery at optimal costs. Monitor contract expiry dates diligently and initiate re-procurement when necessary. Continually assess contracts to ensure they deliver the best value to the client. Finance Management Ensure all financial processes are followed meticulously. Health & Safety Management Ensure the provision of a safe working environment. Guarantee compliance with statutory regulations on fire, health, and safety standards. Site Operations Management Recommend continuous quality improvement practices and implement industry best practice operations. Implement and maintain building procedures and performance measures. Ensure all Critical Environment (CEM) requirements are met. Regularly review existing operations to reduce costs and enhance operational standards. Provide 24/7 emergency call support and site attendance when required. Risk Management Implement and maintain a property risk management program, including regular audits. Ensure disaster recovery and business continuity plans are implemented and maintained. Guarantee escalation procedures and incident reporting procedures are in place. Assist in developing guidelines and strategies to ensure compliance with JLL's business conduct. Achieve all Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets. Desired Skills and Experience Experience Proven experience in a leadership role within facilities or property management. Demonstrated ability to manage day-to-day client activities and be a key on-site contact. Track record of successfully managing service quality, helpdesk task resolution, maintenance, and operations. Key Skills Strong leadership and team coaching abilities. Exceptional client and stakeholder relationship management skills. Proficient in procurement, vendor, and contract management. Solid understanding of financial processes and cost control. In-depth knowledge of health and safety standards and compliance. Ability to implement and maintain operational best practices. Experience in risk management, including disaster recovery and business continuity planning. Excellent problem-solving skills and ability to thrive in a fast-paced environment. Outstanding customer service focus with a commitment to meeting client needs.