Collections Executive

The In-House Collection Executive is responsible for managing and ensuring timely collection of outstanding payments from clients. This role involves regular follow-ups, resolving payment issues, maintaining accurate records, and coordinating with internal departments . Key Responsibilities Follow up with customers via phone, email, and in-person (if required) for overdue payments. Maintain daily records of collections and payment commitments. Update and maintain customer account details in the system. Negotiate payment plans and ensure adherence to agreed terms. Escalate unresolved or complex cases to the Collection Manager. Send payment reminders, notices and regularly follow up for the outstandings. Collaborate with Sales and Customer Service teams for dispute resolution. Generate and share regular reports on collection status with management. Ensure compliance with company credit policy and collection procedures. Required Skills & Qualifications Bachelor’s degree in Commerce, Finance, or a related field. 1–3 years of experience in collections, accounts receivable, or similar roles. Strong communication and negotiation skills. Ability to work with targets and deadlines. Proficiency in MS Excel and accounting software