832 Cmdb Jobs - Page 30

Job Title ServiceNow Business Analyst Experience 5 to 8 years Location Coimbatore (Onsite for 3 months, then Remote) Employment Type Fulltime Immediate joiner is Preferred. About The Role We are seeking a highly skilled ServiceNow Business Analyst with 5 to 8 years of experience to join our team in Coimbatore. The initial engagement will be onsite for 3 months, followed by a remote work arrangement. Key Responsibilities - Collaborate with stakeholders to understand business needs and translate them into detailed user stories and requirements. - Work closely with development teams to ensure seamless implementation of ServiceNow solutions. - Conduct requirement gathering sessions, gap analysis, and process documentation. - Strong experience in ServiceNow Projects, with expertise in ITSM and additional modules (a plus). - Define and document Business Analysis (BA) processes and ensure adherence to best practices. - Work with cross-functional teams to drive ServiceNow implementations and enhancements. - Provide training and support to end-users as needed. Requirements - 5 to 8 years of experience as a Business Analyst in ServiceNow projects. - Strong understanding of ServiceNow ITSM and additional modules (preferred). - Expertise in BA processes, requirement gathering, documentation, and user story creation. - Experience working in Agile/Scrum environments. - Excellent communication and stakeholder management skills. Apply Insights Follow-up Save this job for future reference Did you find something suspiciousReport Here! Hide This Job Click here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

Job Title ServiceNow Architect. Job Summary : We are seeking a highly skilled ServiceNow Architect with expertise in IT Operations Management (ITOM) or IT Asset Management (ITAM) to design, implement, and optimize ServiceNow solutions. The ideal candidate will work closely with stakeholders to define requirements, create scalable architectures, and drive automation for IT services and asset management. Key Responsibilities : Solution Architecture & DesignDesign and implement scalable, secure, and efficient ServiceNow solutions aligned with business needs. ITOM/ITAM ExpertiseDevelop and enhance CMDB, Discovery, Event Management, Orchestration, Asset Management, and Software License Management processes. Integration & AutomationIntegrate ServiceNow with third-party applications, cloud platforms, and enterprise systems using APIs, MID servers, and automation tools. Governance & Best PracticesDefine standards for configuration, development, and deployment to maintain performance, compliance, and security. Stakeholder CollaborationWork with IT teams, business units, and leadership to gather requirements, develop roadmaps, and ensure alignment with organizational goals. Customization & DevelopmentLead scripting, UI policies, workflows, and business rules development to enhance ServiceNow capabilities. Performance OptimizationMonitor and improve system performance, ensuring high availability and efficient data management. Training & DocumentationProvide guidance to developers and administrators, create documentation, and conduct training sessions as needed. Required Skills & Qualifications :- 5+ years of ServiceNow experience, with a focus on ITOM or ITAM.- Strong understanding of ServiceNow CMDB, Discovery, Event Management, Orchestration, Asset Management, and SAM.- Experience integrating ServiceNow with cloud platforms (AWS, Azure, GCP), monitoring tools, and ITSM solutions.- Expertise in JavaScript, REST/SOAP APIs, Web Services, and Flow Designer.- Strong knowledge of ITIL, ITSM, and industry best practices.- ServiceNow Certified System Administrator (CSA) required; CIS-ITOM, CIS-ITAM, or ServiceNow Architect certifications preferred.- Hands-on experience with MID Server deployment and Service Graph Connectors.- Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications :- Experience with AIOps, Predictive Intelligence, and Cloud Management within ServiceNow.- Familiarity with hardware/software asset lifecycle management and procurement workflows.- Background in enterprise IT environments with experience in networking, security, and infrastructure. Why Join Us .- Opportunity to work on cutting-edge ServiceNow implementations.- Collaborative and innovative work environment.- Competitive salary, benefits, and career growth opportunities.ApplyInsightsFollow-upSave this job for future referenceDid you find something suspiciousReport Here! Hide This JobClick here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

Details: Job Description Stefanini Group is a multinational company with a global presence in 41 countries and 44 languages, specializing in technological solutions We believe in digital innovation and agility to transform businesses for a better future Our diverse portfolio includes consulting, marketing, mobility, AI services, service desk, field service, and outsourcing solutions, The candidate will Configure/Customize the ServiceNow system, including creating workflows, build service requests from customer requirements, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service, use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow, perform integrations and process automation using ServiceNow Orchestration, gather specifications from the IT department and deliver a product/release that meets the needs presented, Create requirements definitions and technical specifications documentation plus load, manipulate and maintain data between Service-now and other systems, The candidate will work with IT managers to generate views and reports as needed, analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap, be competent with ITIL/ITSM processes, perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application, plus detailed knowledge in CSS and other web technologies, java scripting, Job Requirements Details: Development Skills ServiceNow Administration Data Sources and Import Sets MID Server Scheduled Jobs CMDB CIs, Relationships and References Class Model IT Classes Class Model TNI Classes Circuit Modeling IRE Identification IRE Reconciliation Sys_object_source IntegrationHub ETL Create transform operations Create scripted operations Map from flat import data Map from nested import data Conditional Mapping Map relationships Run Test, Inspect and Rollback JavaScript scripting in ServiceNow ATF Tests Performance Analysis Debugging Identifying Compression and Duplicates TNI Common Requirements Circuit Normalization App Service Mapping TRF Lookups Bandwidth Lookups AT&T Software Development Practices Service Mapping Event Management CSDM

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Designation – Change Manager Role – Embedded Resource from Consulting in Morgan Stanley India with the focus on Change and Workplace Strategy Morgan Stanley, Change and Workplace Manager Location Can be Mumbai/Bangalore Services 1.1 Supplier shall provide Workplace Strategy and Change Management Services (“Services”) to Morgan Stanley. Details of the Services are listed in the Sections SC-53A and SC-53B of the ATTACHMENT 2-C SCOPE OF WORK AND SERVICE EXPECTATIONS in the Agreement. 1.2 Supplier shall ensure that, in providing the Services, Supplier Personnel communicate with the following of Morgan Stanley’s personnel (or such other personnel as they may designate): Jonathan Griffiths / Abbas Mantri Corporate Services 1.3 Supplier shall provide One (1) in-house seconded resource at change manager level to assist Morgan Stanley for Project Parivartan with tasks including but not limited to the below: Work directly with the Corporate Services Delivery and Morgan Stanley BU stakeholders: GIC Interim strategy and Project Parivartan delivery team which includes various Corporate Services and Technology real estate strategic and communications internal and external partners BU senior sponsors, COOs, change champions, admins Firm Internal Communicators Network (ICN) and Business Unit communications leads Manage and oversee the delivery of external partners in terms of change management activities Partner with the Firm’s Technology group to ensure integration of requirements into change management and communications strategy and consolidate and centralize communications. Strategically collaborate with and build relationships across functional departments and client business units alike. Lead appropriate change management activities to ensure close alignment and management of change management roadmaps for Morgan Stanley constituency groups in advance of project change readiness activities. Curate content and manage the development and implementation of all internal (within Morgan Stanley) and external change management strategies and branded communications. Develop standardized communications processes and work with all functions to support their direct communications needs, help them promote accomplishments, and support client communication channels. Lead and drive agenda for change management platforms such open forums, town halls, expos, workshops, presentations, digital newsletter and intranet messaging and updates. Collaborate with CS Global Communications to ensure consistency of program messaging and to gain approval from Corporate Communications for Firmwide promotion of program accomplishments and updates. Develop and execute against annual budgets and project management milestones and deliverable dates. Location On-site –Mumbai, MH Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

Job Summary: Seeking an experienced ServiceNow ITOM Developer to design, implement, and optimize IT Operations Management (ITOM) solutions. Key focus areas include Discovery, Service Mapping, Event Management, and Orchestration. Responsibilities: Configure and customize ITOM modules and workflows. Develop integrations using APIs, MID servers, and other tools. Optimize CMDB for accurate asset and service data. Troubleshoot ITOM configurations and ensure system performance. Collaborate with stakeholders to align ITOM solutions with business needs. Qualifications: Bachelor's degree in IT or related field. ServiceNow ITOM experience (Discovery, Service Mapping, Event Management). Proficient in scripting (JavaScript, PowerShell, Python). Strong knowledge of ITIL, APIs (REST/SOAP), and IT infrastructure. Preferred Skills: ServiceNow ITOM certification. Experience with cloud platforms (AWS, Azure, GCP). Familiarity with DevOps tools. Key Skills: ITOM module configuration and CMDB optimization. Integration development and API usage. Troubleshooting and performance tuning.

We are hiring experienced Service Now Developers/Implementation Specialists to join our team. Please fill in your details, and our HR team will review your profile. Shortlisted candidates will receive interview invites from HR team. If you're ready to take the next step in your career, share your profile with us at recruiting@radonglobaltech.com and fill in your profile details in the form below to get registered for your interview slot with Radon Global Tech Interview Registration form : https://forms.gle/e31miqwvAutGrST56 Location: Chennai Experience: 5+ years Job Type: Contract - 6 Months Work location: Remote -Chennai Job Summary: We are looking for experienced ServiceNow Developers / Implementation Specialists with over 5 years of hands-on experience in ServiceNow development, configuration, and implementation across multiple modules such as ITSM, HRSD, ITAM, and ITOM . The ideal candidate will be responsible for designing scalable solutions, integrating with third-party systems, and ensuring high performance and reliability. Key Responsibilities: Design, develop, and implement ServiceNow solutions tailored to business requirements. Customize applications, including UI policies, client scripts, business rules, and workflows. Configure and manage CMDB, Discovery, Service Catalog, Service Mapping, and Orchestration. Develop ITOM capabilities including Event Management, Discovery, AIOps, and Service Mapping. Work on ITSM workflows including Incident, Change, Problem, Request, Asset, and Configuration Management. Integrate ServiceNow with external platforms (Microsoft 365, AWS, MuleSoft, Azure, Genesys, etc.) using REST/SOAP APIs and MID servers. Optimize ServiceNow performance, security, and scalability. Collaborate with business stakeholders to gather requirements and provide technical solutions. Manage upgrades, patches, and security configurations. Conduct user training and support sessions. Document configurations, workflows, and custom developments. Required Skills: 5+ years of experience in ServiceNow development and implementation. Expertise in JavaScript, Glide API , client/server scripting. Deep understanding of ITSM, HRSD, ITAM, ITOM modules. Experience with ServiceNow CMDB, Discovery, Service Mapping . Strong knowledge of REST/SOAP APIs and integration best practices. Familiar with ServiceNow Flow Designer, Integration Hub, and Service Portal. Excellent problem-solving and communication skills. Ability to work independently or in a team setting. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) . Bachelors in Computer Science, IT, or related field. Knowledge of ITIL v3/v4 practices. Experience with Automated Test Framework (ATF) . Exposure to ServiceNow GRC or SecOps is a plus. Familiarity with AI/ML-based automation in ServiceNow.

Experience Level : 5+ years as a ServiceNow QA Tester Job Overview: We are seeking an experienced and highly skilled ServiceNow QA to join our team. The ideal candidate will have 5+ years of hands-on experience working with the ServiceNow platform , particularly in ITSM , CMDB , HRSD , Discovery , and other core modules. The candidate should be an expert in manual and automated testing , including functional testing , API testing , and UI testing . A key responsibility of this role is ensuring the quality, performance , and reliability of ServiceNow applications and integrations. This individual will be responsible for developing and executing test plans, performing integration and regression testing, and troubleshooting complex ServiceNow configurations. The role requires proficiency with tools such as ServiceNow Automated Test Framework (ATF) , Postman , Selenium , and other testing tools, working closely with Agile teams to ensure smooth project delivery and high-quality results. Key Responsibilities: ServiceNow Platform Expertise : Demonstrate a deep understanding of ServiceNow modules such as ITSM , CMDB , HRSD , Discovery , and Service Portal . Validate ServiceNow portal customizations, widgets, UI components, and integrations with third-party systems. Test ServiceNow translations and language packs for multi-lingual support. Work on POC testing for new features and modules before deployment. Test Planning & Execution : Lead the creation, execution, and maintenance of comprehensive test plans , test cases , and test scripts . Perform functional , regression , integration , security , and performance testing for various ServiceNow modules. Validate configurations, customizations, and integrations for both standard and third-party solutions. Conduct User Acceptance Testing (UAT) and support business users during test execution. Automation & Technical Testing : Utilize ServiceNow Automated Test Framework (ATF) to automate UI and API tests. Develop automation scripts using Selenium , TestNG , JavaScript , and Jelly Script for efficient regression testing. Perform API testing using REST/SOAP frameworks with tools like Postman and SoapUI . Test workflow automation , business rules , and script includes within ServiceNow. Integration & Customization Testing : Conduct thorough integration testing to ensure seamless interaction between ServiceNow and other business-critical systems (e.g., Active Directory , LDAP , third-party APIs ). Validate custom UI components developed with HTML , CSS , JavaScript , and PowerShell scripts . Test PowerShell scripts, automated workflows , and ServiceNow integration configurations . Defect Management & Reporting : Identify, log, track, and manage defects using tools like Jira or ServiceNow’s Defect Management system. Work closely with developers to troubleshoot issues, validate fixes, and ensure timely defect resolution. Communicate test results and defect status to stakeholders and project teams. Collaboration & Agile Testing : Participate actively in Agile processes including sprint planning , daily stand-ups , retrospectives , and backlog grooming . Collaborate with ServiceNow developers , business analysts , and stakeholders to understand requirements and create detailed test cases. Ensure testing efforts align with sprint goals and deadlines to deliver high-quality results. Continuous Improvement : Continuously assess and refine testing methodologies, tools, and processes to improve efficiency. Provide feedback on process improvements and ServiceNow enhancements based on testing outcomes. Patch & Upgrade Testing : Perform testing during ServiceNow platform upgrades and patch releases to ensure platform stability . Validate that new patches/releases do not introduce regressions and maintain system functionality. Preferred Qualifications: Certifications : ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – ITSM are preferred. Additional Skills : Familiarity with performance testing , ServiceNow reporting , and Security testing . Experience with ServiceNow Discovery , CMDB , and Event Management testing is a plus. Desired Traits: Ability to work autonomously and take ownership of the entire testing lifecycle . Proactive in identifying risks and issues early, addressing them effectively. Detail-oriented with a focus on comprehensive test coverage and defect management. Collaborative mindset, able to provide constructive feedback to enhance processes. Roles and Responsibilities Experience Level : 5+ years as a ServiceNow QA Tester Job Overview: We are seeking an experienced and highly skilled ServiceNow QA to join our team. The ideal candidate will have 5+ years of hands-on experience working with the ServiceNow platform , particularly in ITSM , CMDB , HRSD , Discovery , and other core modules. The candidate should be an expert in manual and automated testing , including functional testing , API testing , and UI testing . A key responsibility of this role is ensuring the quality, performance , and reliability of ServiceNow applications and integrations. This individual will be responsible for developing and executing test plans, performing integration and regression testing, and troubleshooting complex ServiceNow configurations. The role requires proficiency with tools such as ServiceNow Automated Test Framework (ATF) , Postman , Selenium , and other testing tools, working closely with Agile teams to ensure smooth project delivery and high-quality results. Key Responsibilities: ServiceNow Platform Expertise : Demonstrate a deep understanding of ServiceNow modules such as ITSM , CMDB , HRSD , Discovery , and Service Portal . Validate ServiceNow portal customizations, widgets, UI components, and integrations with third-party systems. Test ServiceNow translations and language packs for multi-lingual support. Work on POC testing for new features and modules before deployment. Test Planning & Execution : Lead the creation, execution, and maintenance of comprehensive test plans , test cases , and test scripts . Perform functional , regression , integration , security , and performance testing for various ServiceNow modules. Validate configurations, customizations, and integrations for both standard and third-party solutions. Conduct User Acceptance Testing (UAT) and support business users during test execution. Automation & Technical Testing : Utilize ServiceNow Automated Test Framework (ATF) to automate UI and API tests. Develop automation scripts using Selenium , TestNG , JavaScript , and Jelly Script for efficient regression testing. Perform API testing using REST/SOAP frameworks with tools like Postman and SoapUI . Test workflow automation , business rules , and script includes within ServiceNow. Integration & Customization Testing : Conduct thorough integration testing to ensure seamless interaction between ServiceNow and other business-critical systems (e.g., Active Directory , LDAP , third-party APIs ). Validate custom UI components developed with HTML , CSS , JavaScript , and PowerShell scripts . Test PowerShell scripts, automated workflows , and ServiceNow integration configurations . Defect Management & Reporting : Identify, log, track, and manage defects using tools like Jira or ServiceNow’s Defect Management system. Work closely with developers to troubleshoot issues, validate fixes, and ensure timely defect resolution. Communicate test results and defect status to stakeholders and project teams. Collaboration & Agile Testing : Participate actively in Agile processes including sprint planning , daily stand-ups , retrospectives , and backlog grooming . Collaborate with ServiceNow developers , business analysts , and stakeholders to understand requirements and create detailed test cases. Ensure testing efforts align with sprint goals and deadlines to deliver high-quality results. Continuous Improvement : Continuously assess and refine testing methodologies, tools, and processes to improve efficiency. Provide feedback on process improvements and ServiceNow enhancements based on testing outcomes. Patch & Upgrade Testing : Perform testing during ServiceNow platform upgrades and patch releases to ensure platform stability . Validate that new patches/releases do not introduce regressions and maintain system functionality. Preferred Qualifications: Certifications : ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – ITSM are preferred. Additional Skills : Familiarity with performance testing , ServiceNow reporting , and Security testing . Experience with ServiceNow Discovery , CMDB , and Event Management testing is a plus. Desired Traits: Ability to work autonomously and take ownership of the entire testing lifecycle . Proactive in identifying risks and issues early, addressing them effectively. Detail-oriented with a focus on comprehensive test coverage and defect management. Collaborative mindset, able to provide constructive feedback to enhance processes.

Role & responsibilities Build platform capabilities utilizing Flow Designer, custom code and integrations with external systems Work platform tickets and incidents as the come in Maintain Instance stability and security Ideate new capabilities and train existing staff on continuing eduction Perform other duties, as assigned. Preferred candidate profile EDUCATION: Degree Level FIELD OF STUDY: Major; Concentration EXPERIENCE: 4-8 years of demonstrable proficiency on ServiceNow CERTIFICATION(S): System Administrator and Application Developer KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Working knowledge of ServiceNow capabilities involving ITSM, SPM, ServiceWatch, Midserver and security architecture for SaaS platforms. Strong configuration of base capabilities and examples of platform integration models. Strong grasp on team interoperation and collaboration. Ability to handle multiple workstreams efficiently and with clear communication of expectations and status. Ability to provide education to junior skillset team members across global positions. Capable of delivering documentation and training on areas of interest on ServiceNow capabilities. Perks and Benefits Transportation Services : Convenient and reliable commute options to ensure a hassle-free journey to and from work. Meal Facilities : Nutritious and delicious meals provided to keep you energized throughout the day. Career Growth Opportunities : Clear pathways for professional development and advancement within the organization. Captive Unit Advantage : Work in a stable, secure environment with long-term projects and consistent workflow. Continuous Learning : Access to training programs, workshops, and resources to support your personal and professional growth. Link to apply: https://encore.wd1.myworkdayjobs.com/externalnew/job/Gurgaon---Candor-Tech-Space-IT---ITES-SEZ/Senior-Software-Engineer_HR-17049 And Share your Cv on Anjali.panchwan@mcmcg.com

Service Now Developer - J49030 Exp: 6 to 8 Years Job Location: Mumbai (Powai) 5 Days work from Office Key Accountabilities & Responsibilities: Application Development: Design, develop, and implement custom applications, workflows, and integrations within the ServiceNow platform and modules (HRSD, WSD) to meet business needs in a DoD environment. Support integrations between ServiceNow and other systems e.g. SAP Success Factors, SAP HCM, Security Centre SaaS, Microsoft Office ServiceNow Installation & Configuration: Install, configure, and deploy the ServiceNow platform, ensuring optimal performance and reliability, specifically for both SIPR and NIPR networks. Upgrades: Manage the upgrade process for ServiceNow instances within the DoD environment, ensuring successful transitions to new versions of ServiceNow with minimal disruption and maintaining compliance with DoD security standards. Customization & Configuration: Customize ServiceNow modules, forms, and UI to meet client requirements, including scripting and creating business rules, client scripts, and UI policies. Collaboration: Work closely with cross-functional teams, including business analysts, system administrators, and project managers, to understand requirements and deliver effective solutions. Testing & Troubleshooting: Perform testing to ensure functionality works as intended, and troubleshoot issues to resolve them efficiently. Key Competencies & Skills required: Proven experience with a minimum of 3 years with ServiceNow development in enterprise environment including custom applications, UI customization, scripting, and integrations. JavaScript Glide API for ServiceNow platform integrations and enhancements PowerShell, Python, or Shell scripting Extensive experience with ServiceNow HRSD and/or WSD (priority), including case management, ticketing systems, and HR lifecycle events (On-boarding, offboarding etc.) Profound knowledge with ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB. Nice to have: Experience with ServiceNow installations, upgrades, and platform management. Education/Qualification: A degree in Computer Science or equivalent or a related discipline; or equivalent work experience Knowledge & Experience: Bachelors degree in Computer Science, Information Technology or a related field proven by a full track record of experience in the cv. Strong programming and scripting skills. Minimum of 3 years of practical experience in the SNOW environment Required Candidate profile Candidate Experience Should Be : 6 To 8 Candidate Degree Should Be : BE-Comp/IT,BE-Other,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other,MCA,ME-Comp/IT,ME-Other,MSc-Comp/IT,MSc-Other,MTech-Comp/IT,MTech-Other

About The Role : Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: - Bachelor''s degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. ? Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries ? Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits ? KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. ? Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. ¢ The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. ¢ Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. ¢ Ensuring that all CIs are accurately registered ¢ Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System ¢ Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB ¢ Creating reports and analyses the CMDB when requested by the Configuration Manager ¢ Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own ¢ Ensuring that authorized procedures and work practices are followed ¢ Own the SACM process end to end ¢ Make sure all changes to the CIs and the CMS are controlled, audited and reported ¢ Make sure the CMS is up-to-date ¢ Define the naming conventions for the CIs ¢ Own the CMS ¢ All updates to the CMS go through the Configuration Manager ¢ Take control of both the software and hardware CIs ¢ Control of all assets and liaison with the procurement team is one of the key responsibilities ¢ Define the asset disposal policy along with the customer ¢ Work closely with the change and release team to make sure the CMS is up-to-date ¢ Conduct scheduled and also ad hoc audits of the CIs ¢ Define an audit policy and audit process covering local as well as remote CIs ¢ Handle discrepancies resulting out of the audits ¢ Maintain libraries or other storage areas to hold CIs ¢ Safeguard the integrity of the logic of the CMDB and associated libraries ? ¢ Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits ? KEY SKILLS AND COMPETENCIES ¢ Good analytic and decision-making skills. ¢ Good communication skills. ¢ Good presentation skills. ¢ Must have conflict resolution abilities. ¢ Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines ¢ IT hardware and Software setup, management and troubleshooting capabilities ¢ Configuration Management experience on document control, source code management, and Defect Management tools ¢ Should be able to create a CMDB repository ¢ Should have understanding of the software development lifecycle ¢ Experience of working in a multi-site environment ¢ Extensive experience with SCM tools and with build automation software ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations. Should have experience Solutioning ITSM deployment Should have experience interacting with Stakeholders for requirements gathering and solutioning the architecture. Strong understanding of BMC Helix SaaS multi-tenancy platform. BMC Helix ITSM customization, administration, and support in the latest version of Helix. Customization of various application in Helix PWA. In depth Knowledge of various workflows in Helix. Issue debugging and fixing of BMC Helix ITSM. BMC Remedy ARS custom application development. Configuration of SLM. Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules. Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules. Knowledge of Integrating with Third-party ITSM tools like ServiceNow, ManageEngine etc. Experience with migrating data from legacy system (Remedy, ManageEngine etc) In depth knowledge on BMC Helix Discovery module. Experience in service mapping and service health dashboard creation using BMC Helix Discovery module. Catalogue item development in DWP 21.3 & above Create and update complex catalogue item in DWPA. Development of catalogue in BMC Helix Business Workflows. Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal. Integrate catalogue items using REST pallet and other available connectors. Experience in scripting and customization using JavaScript and JSON. Experience in BMC Helix CMDB, Data Model, and various jobs. Experience on integrating CBMD with various data providers like BMC Helix Discovery. Integration using REST API and Webservice. Should have experience in automating workflows, business rules and processes with BMC helix Experience in integration using Atrium Integrator/spoon jobs. Proven track of AD/Ticketing/CMDB integrations. Knowledge in creating solution design. Experience in uploading and managing foundation data. Prepare complex reports based on Helix Dashboards/Smart reporting. Should have experience in creating test cases and validating end-to-end workflows. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role ? Skill - ServiceNow ServiceNow Technical Lead (ITSM Expert + Discovery & CMDB Development ,HAM pro & SAM pro experience) Experience - 6+ years Location – Pune We are looking for a ServiceNow developer to join our team and help us deliver high-quality ServiceNow development solutions to our clients. You will be responsible for developing, configuring, and customizing ServiceNow applications, such as ITSM ,Discovery, CMDB, HAM Pro & SAM Pro and Service Mapping. ? Candidate must have : At least 6+ years of experience in ServiceNow development. Extensive hands-on experience of working with script based ServiceNow components such as business rules, script includes, client scripts, UI pages etc. Extensive experience of working with ServiceNow Glide objects such as GlideRecord, GlideSystem, GlideAggregate, GlideAjax etc. Ability to build Service Portal pages, designing customer widgets and good understanding of Angular JS Proficient in JavaScript, AngularJS, HTML, CSS, and REST APIs. Good knowledge of ServiceNow development best practices. Familiar with ServiceNow best practices, coding standards, and documentation ? ? Mandatory Skills: ServiceNow - IT Service Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Senior Applications Technical Specialist - MUM0284 Company Worley Primary Location IND-KR-Bangalore Job Applications Schedule Full-time Employment Type Employee Job Level Experienced Job Posting Apr 16, 2025 Unposting Date May 16, 2025 Reporting Manager Title Senior General Manager, Applications We deliver the worlds most complex projects. Work as part of a collaborative and inclusive team . Enjoy a varied & challenging role. Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, were bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. ? The Role As an Senior Applications Technical Specialist with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc. Design, develop and implement enhancements/fixes within Service Now Ensure project and enhancement deployment as per conceptual design documentation and architecture Comfortable acting as the sole technical resource on a project and able to translate business requirements into a technical solution Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria Responsible for administration, development and third tier support of ServiceNow Build and maintain Service Catalogues inclusive of workflow and Orchestration Create and maintain client scripts, business rules, UI Policies, widgets, etc. (JavaScript) Troubleshoot and resolve any potential technical application issues Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.) Adhere to Worley Change Management principles to ensure the stability of sub-production and production environments Proactive, responsive and focused on anticipating future requirements and/or issues Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation. Develop clear and concise technical/process documentation Assist with application enhancements planning, testing and implementation About You To be considered for this role it is envisaged you will possess the following attributes: Qualification and Required Experience Excellent interpersonal and presentation skills Fluent in spoken and written English 5+ years experience as a ServiceNow Administrator 5+ years experience using JavaScript in ServiceNow 5+ years experience as an administrator for ServiceNow Catalogs and Portals 5+ years experience using web services in ServiceNow (REST and SOAP) 5+ years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps, web services, connectors, etc) Experience acting as the primary regression testing resource for a ServiceNow upgrade. Strong understanding of the Users, Groups, Roles, Security Groups, and User Criteria implementation in ServiceNow. Sound knowledge of industry standards and methodologies Broad understanding of software applications in use at Worley including but not limited to Oracle Cloud HCM, Oracle eBusiness Suite, Windows Operating Systems, Citrix, Systems Centre Suite of Products, Active Directory, Azure, Office 365, SharePoint, MS Teams Ability to work with globally dispersed virtual teams across a number of disciplines Experience with Employee Center Pro, IntegrationHub, Virtual Agent, ITSM, AES, HAM, HRSD, ITOM applications (Discovery, Event Management, Operational Intelligence, Orchestration, Service Mapping, CMDB, CSDM) highly desirable. Personal Qualities/Behaviours: Strong work ethic Detail oriented and able to solve problems with efficient troubleshooting Self-driven and takes responsibility Moving forward together We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. Were building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change. Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy Notice Please noteIf you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Worley.

Senior Applications Technical Specialist - MUM02BP Company Worley Primary Location IND-MM-Mumbai Other Locations IND-KR-Bangalore, IND-AP-Hyderabad, IND-MM-Pune, IND-TN-Chennai, IND-MM-Navi Mumbai Job Applications Schedule Full-time Employment Type Employee Job Level Experienced Job Posting Apr 16, 2025 Unposting Date May 16, 2025 Reporting Manager Title Senior General Manager We deliver the worlds most complex projects Work as part of a collaborative and inclusive team Enjoy a varied & challenging role Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, were bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. The Role As a Senior Applications Technical Specialist (ServiceNow-Senior HRSD Developer) with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc The Role Ensure project deployment as per conceptual design documentation and architecture Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria Primary resource responsible for development of enhancements & fixes, and ongoing support of ServiceNow HRSD Design, develop and implement service portal related enhancements/fixes with the ServiceNow HRSD module Develop integrations on ServiceNow platform to various modules ITSM, HRSD, Custom Apps, Etc., Build and maintain Service Catalogues/ Record Producers inclusive of workflow and Orchestration Create and maintain client scripts, business rules, UI Policies, widgets, service portal, jobs, etc. (JavaScript/HTML/CSS) Troubleshoot and resolve any potential technical application issues. Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.) Adhere to Worley Change Management principles to ensure the stability of sub-production and production environments Proactive, responsive and focused on anticipating future requirements and/or issues Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation. Develop clear and concise technical/process documentation Global Reports creation and administration with platform analytics or performance analytics features Provide HRSD application training to business teams and help desks (train the trainer) About You To be considered for this role it is envisaged you will possess the following attributes Relevant Knowledge and Experience Excellent interpersonal and presentation skills Fluent in spoken and written English Strong knowledge and familiarity with HR processes Overall 10 to 12 years of SN experience 5+ years experience with ServiceNow HR Service Delivery 2 to 3 years as a ServiceNow Administrator 8+ years experience as a ServiceNow Developer inclusive of JavaScript 5+ years experience using web services in ServiceNow (REST and SOAP) 5+ years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps, web services, connectors, IntegrationHub, Service Graph connectors) Experience implementing and maintaining SLAs Experience acting as an administrator for platform & all ITSM, ITOM, HRSD & Custom Apps modules Experience acting as the primary regression testing resource for a ServiceNow upgrade. Comfortable acting as the sole technical resource on a project and able to translate business requirements into a technical solution Strong understanding of the HRSD and ITSM security models for creation and maintenance Sound knowledge of industry standards and methodologies of Integrations Broad understanding of software applications in use at Worley including but not limited to Oracle Cloud HCM, Oracle eBusiness Suite, Oracle Taleo, Azure DevOps, Office 365, SharePoint, MS Teams Ability to work with globally dispersed virtual teams across several disciplines Experience with ITOM applications (Discovery, Event Management, Operational Intelligence, Orchestration, Service Mapping, CMDB) highly desirable. Personal Qualities/Behaviours

Digital Solutions Consultant I - HYD0143 Company Worley Primary Location IND-AP-Hyderabad Job Digital Solutions Schedule Full-time Employment Type Agency Contractor Job Level Experienced Job Posting Apr 21, 2025 Unposting Date May 21, 2025 Reporting Manager Title Senior Manager, Applications We deliver the worlds most complex projects. Work as part of a collaborative and inclusive team. Enjoy a varied & challenging role. Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, were bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. ? The Role As a Digital Solutions Consultant I with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc. Strong expertise in HRSD modules, including Case Management, Lifecycle Events, Employee Service Center, Knowledge Management, HR Integrations Hands-on experience with HR tools like , SAP SuccessFactors, Oracle HCM integrations . Proficiency in ServiceNow APIs (REST/SOAP), Integration Hub, MID Server, and Scripted Web Services . Strong scripting skills in JavaScript, Glide APIs, and Flow Designer . Knowledge of HRSD security models, role-based access (RBAC), and data privacy laws . Experience in ServiceNow Performance Analytics & Reporting for HRSD. About You To be considered for this role it is envisaged you will possess the following attributes: Engineering graduate with 10 + yrs of experience Moving forward together We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. Were building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change. Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy Notice Please noteIf you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Worley.

About The Role Experience - 15+ years Location - experience and exposure of implementing following ServiceNow applications/module/process ITSM ITOM (Discovery and CMDB CSDM model) Performance Analytics and Reporting Software Asset management GRC/IRM/TPRM/BCM SecOps (Security Incident and Vulnerability Management) Third Party B2B Integrations using REST and SOAP APIs MID Server Setup and Administration Service Graph Connectors for MS Intune and AWS Discovery ? AWS Event based discovery Platform upgrade and clone administration ServiceNow Mobile Applications Service Portal, , Dashboards and Reports Performance Analytics Flow designer ITSM Virtual Agent Service Graph Connectors for discovery of AWS and MS Intune ? Optimized ServiceNow implementation by analyzing business processes and recommending system enhancements. Streamlined service delivery with the development of custom applications and workflows within ServiceNow. Managed complex integrations between ServiceNow and third-party systems to improve data flow and automation capabilities. Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance. Led cross-functional teams in the execution of strategic initiatives related to ServiceNow adoption across the organization. ? Assisted clients in defining clear project requirements, translating them into actionable plans for successful solution deployment. Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures. Collaborate closely with stakeholders at all organizational levels to understand their needs and tailor solutions accordingly within the ServiceNow platform. ? Mandatory Skills: Servicenow-Development. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. ? Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries ? Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits ? KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ? Mandatory Skills: ITIL - IT Hardware Asset Management. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do RESPONSIBILITIES Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities Ensures that the individual activities of the process are carried out with regards to agreed service quality levels Ensures Problem Analysts are adhering to the Problem Management Process Provides status updates on problems and known errors Provides guidance, direction and coaching on Problem Management activities Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process Functions as point of escalation for Problem Management Analysts Conducts Problem Reviews Responsible for liaising with and providing reports to other Service Management functions Works with Service Desk, Incident Management, etc. and Problem Analyst(s) to determine whether to perform Root Cause Analysis or to implement identified solutions Coordinates with Incident Management, Change Management, and Configuration Management to ensure correct and consistent data is provided to the Problem Management process Coordinates Problem Analysts’ time for problem resolution and proactive analysis Tracks status of Requests For Change (RFCs) initiated by Problem Management Estimates “cost” of solutions ? KEY SKILLS AND COMPETENCIES Strong communication and presentation skills Technical knowledge Good understanding of statistical and analytical principles and processes 10-12 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors ? ? ? Mandatory Skills: ITIL Problem Mgmt. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. ? Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries ? Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits ? KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ? Mandatory Skills: ITIL - IT Hardware Asset Management. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. ? Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries ? Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits ? KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ? Mandatory Skills: ITIL - IT Hardware Asset Management. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. ? Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries ? Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits ? KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ? Mandatory Skills: Software Asset Management. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment ? KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ? ? ? Mandatory Skills: Software Asset Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: ServiceNow ITOM Service Mapping. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.