Cluster Manager_Tele Sales

Were looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at

optimal efficiency.

• Client Experience:

  Lead the servicing cluster to deliver outstanding client experiences, ensuring every touchpoint reinforces trust and satisfaction.

• Revenue Ownership:

  Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling initiatives.

• Team Development:

  Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence.

• Client Insight & Feedback:

  Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement.

• Innovative Solutions:

  Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction.

Key Skills:

• Client Engagement & Tele-Sales Expertise:

  Skilled in handling clients with a consultative approach and applying effective tele sales techniques to drive business outcomes.

• Analytical Thinking & Problem Solving:

  Quick thinker with strong problem-solving abilities to address challenges efficiently.

• Effective Communication:

  Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.

• Strategic Vision:

  Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.

• Team Leadership & Interpersonal Skills:

  Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.

• Data Analysis & Reporting:

  Competent in interpreting data and managing reports to support strategic decisions and performance tracking.